Human Resources Customer Service

SAUM POORSALEH

**** ********* **. . *** *****, CA 92109

PHONE: 412-***-****

**********@*****.***

WORK EXPERIENCE

Walt Disney World / Disneyland Resort - College Programs

August 2008 - June 2009

Campus Representative / Employment Representative

Tucson, AZ

. Lead Marketer in promoting the Disney College Program on The

University of Arizona campus; Develop marketing and promotion

techniques to increase awareness of the College Programs

. Maintain organizational, communication, and public relations skills

necessary to expand on relationships on campus and within the Walt

Disney Company to ensure success for my Campus Representative Team

. Uphold the ideals and traditions of this Fortune 100 company as an on-

campus ambassador

The Walt Disney Co., Walt Disney World June 2007 - August 2008

Work Force Planning Analyst / Human Resources - Walt Disney Parks and

Resorts Lake Buena Vista, FL

. Provide Statistical Research and Analytical support for projects in

Human Resources as well as for clients such as Labor Operations,

Finance, and Benefits, and Compensation for the Walt Disney Parks and

Resorts Segment.

. Extensive work with SAP, Business Warehouse, and Business Objects

dedicated for work to provide strong statistical, as well as

analytical support for key business decisions; Involves conducting

analytics to generate data used in forecasting and predictive

modeling for various lines of business

. Conduct external and internal work force research including

identification of needs, project design, analysis, and presentation

of results for comparison and identification of opportunities; Focus

on projects with a particular emphasis on quantitative research with

qualitative understanding

. Identify opportunities through statistical data analysis and

research. Provide support for revenue management models. Develop

tools to measure effectiveness of revenue management practices.

. Collaborative efforts with Compensation for benchmark research and

data analysis; Focus on understanding issues with different

employment groups within the company to determine future needs and

forecast essential operating techniques to better the business unit

Walt Disney World / Disneyland Resort - College Programs

August 2005 - May 2007

Campus Representative / Employment Representative

Tucson, AZ

. Lead Marketer in promoting the Disney College Program on The

University of Arizona campus; Develop marketing and promotion

techniques to increase awareness of the College Programs

. Maintain organizational, communication, and public relations skills

necessary to expand on relationships on campus and within the Walt

Disney Company to ensure success for my Campus Representative Team

. Uphold the ideals and traditions of this Fortune 100 company as an on-

campus ambassador

Dick Corporation, Dick-Pacific Construction Corp. Ltd.

March 2004 - May 2005

Document Controls Supervisor / Punch List Supervisor

Tucson, AZ

. Managed documents of for a project in cooperation with the Federal

Bureau of Prisons (FBOP) with degree of reliability for security,

version, visibility, availability and, most importantly, with a

controlled reliable audit trail.

. Examined blueprints, drawings, change orders, and specifications to

verify completeness and accuracy of data. Conferred with document

originators or engineering liaison personnel to resolve discrepancies

and compiled required changes to documents (RFI's/ASI's).

. Posted changes to computerized and manual control records, released

documents, and notified affected departments. Maintained related

files. May prepared requests for reproduction of documents. Prepared

reports and memorandums with a controlled reliable audit trail.

Education

The University of Arizona

Current

-Graduate Student: Pursuing a Master's degree in Public

Health - Policy and Management

-Public Health Preparedness Certificate - Arizona Center

for Public Health Preparedness

The University of Arizona

Graduated: May

2007

-Bachelor of Arts in Communications and a thematic minor in

International Business with a focus in the Middle East

Microsoft Office Certification

-Proficient with all functions in Microsoft Access, Excel, Word,

PowerPoint, and FrontPage

Research Assistant

Spring 2007

-Undergraduate research assistant for the department of

Communications working on a study of characters and stereotypes on

television

-Responsible for deciphering certain situations and character roles

using research coding techniques in order to determine effects of

media on sex and role stereotyping in individuals

Leadership experience

Diversity Committee - Walt Disney Parks and Resorts - Human Resources

-Focus on ensuring use of diverse hiring tactics, developing knowledge

around diverse vendors, providing information about diversity resource

groups sponsored by the Walt Disney Company

Community Service Committee - Walt Disney Parks and Resorts - Human

Resources

-Provide volunteering leadership to local Not-For-Profit

organizations such as Junior Achievement of Central Florida and the

Edgewood Children's Ranch; A school providing education and counseling

for families and youths in troubled home environments

Wellness Committee - Walt Disney Parks and Resorts - Human Resources

-Provide healthy options for cast members employed with the Walt

Disney Company; Develop plans to incorporate physical and mental

health for individuals and families

University of Arizona College Republicans (UACR)

-Aid in the promotion of political campaigns beginning with the

University's student body

Disney College Program Alumni Club - Arizona Chapter

-Treasurer

-Allocate funds for group activities and necessities to promote the

best interest of the club and the Walt Disney CP

Educational experience

Disney Professional Development Courses American

Council on Education (ACE) Approved Courses

Disney Human Resources Management Course

-Explored the human resource function in a corporate setting,

specifically focusing on the development of knowledge and skills that

corporate managers need; included interviewing, employment law, labor

relations, compensation, performance appraisal, training and

maintaining effective environments.

Disney Organizational Leadership Course

-Examined and applied the classical models of leadership in

preparation of application in corporate environments. Studied various

aspects of leadership and reexamined the results of personal

leadership styles.

Disney Hospitality Management Course

-Focused on the fundamental skills and knowledge needed in the

Hospitality and Service industries. Topics included exceptional

customer service, product knowledge, sales techniques, continuous

improvement and financial matters in disciplines such as guest

services, food and beverage, and merchandise.

Disney Personal and Career Development Strategies Course

-Directed discussion and cooperative learning experiences to both

define a personal brand for career marketing and to focus students who

do not have clear career objectives. Key elements of the course

included the development of a career focus and a marketing plan.

References

* References available upon request *

Contact this candidate