Quality Assurance Management

MARK P. BROCKMAN

*** ****** ***** ************, ** 29681 864-***-****

******@*******.***

SUMMARY

Over 13 years experience in Financial environments with areas of focus in:

Wholesale Auditing analysis

Loan and Credit line risk analysis

Independent work environments

Office Management

Written and Verbal communication skills

OBJECTIVE

Bring confidence and a diverse experience into a developing organization that is looking

to improve its operations.

PROFESSIONAL EXPERIENCE

Ford Motor Credit - Greenville, SC March 2002-March 2010

QUALITY ASSURANCE ANALYST August 2009-March 2010

Pilot position to manage the movement of wholesale inventory audit operations to an outside

vendor. Evaluated vendor’s procedural compliance through analysis of auditing results and

on-going communication with the dealer network.

Held ongoing dialogue with vendor management to identify areas of opportunity in which to

strengthen the relationship.

Self managed travel to national dealer network to evaluate wholesale auditors for situational

performance measurement and training.

DEALER CREDIT ANALYST April 2007-August 2009

Responsible for Analysis of dealerships and dealer groups identified to be at risk of default.

Reviewed related financial statements from dealerships and their owners to present upper

management with an analysis of performance metrics, and provide suggestions for forward

actions to address risks.

Provided an estimated $90,000 in cost savings and workload reduction ideas to enhance center

operations including improvements in use of fax and file systems.

Volunteered to travel to New York for 4 months to oversee a dealership status. Duties included

management of assets, receivables, security, and maintaining relations with the owner and

dealer personnel.

LOSS PREVENTION REPRESENTATIVE October 2001-April 2007

Collected delinquent customer accounts while evaluating for specialized assistance programs.

Managed customer account portfolio against company loss budget.

Managed accounts in Bankruptcy and analyzed customer situations for redemption of

repossessed vehicles.

Time in position includes initial temp to hire status.

ACME Logistics, Inc. - Greenville, SC September 2000-October 2002

CONTROLLER / OFFICE MANAGER

Duties included management of local delivery and freight billing, collections, AP, payroll, and

general office operations and staff including 3 direct reports.

Omnicare, Inc. - Cincinnati, OH May 1997-May 2000

STAFF ACCOUNTANT

Completed general journal entries, analyzed monthly financial statements, reconciled bank

statements and produced and filed periodic tax returns for nine wholly owned subsidiary

pharmacies located across the Eastern United States. Completed quarterly inventory audits.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Associates in Accounting, Southwestern College of Business, Cincinnati, Ohio

Associates in Business Administration, Southwestern College of Business, Cincinnati, Ohio

Six Sigma Greenbelt / Blackbelt training

COMMUNITY AND PERSONAL INVOLVEMENT

Assistant Football Coach 2007 - 2008

Mauldin Recreational League, 8-10 year olds.

Community Service event coordinator 2002 - 2007

Organized volunteer and fundraising efforts related to charitable causes such as Susan G.

Komen’s Race for the Cure, and the American Cancer Society’s Relay for Life.

Served as Chairperson for 3 1-Year terms. Duties included supervision of voluntary staff,

management of bi-weekly meetings, and overseeing the management of 15 to 20 projects per

year.

Homeowner Association Committee Member 2004 - 2006

Served as Chair or co-Chairperson on the Architectural Committee which included monthly

meetings to discuss all legal and financial management issues related to the 175 home

community.

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