Customer Service Administrative Assistant
Resume:
CORIE MBOH
Bristow, VA **136
703-***-**** cell 703-***-**** home
***********@*****.***
OBJECTIVE:
To seek a job in the medical professional field.
SUMMARY OF QUALIFICATIONS:
> Experience in patient care, venipuncture, IV therapy, medication
administration and comprehensive patient assessments.
> Experience interfacing with multiple medical databases and
collecting/processing medical information.
> Ability to multi-task effectively in a fast-paced, crisis-centered
work environment.
> Outstanding interpersonal communications skills with experience
assisting high level military, governmental, and foreign personnel.
> Strong organizational skills with excellent attention to detail and
accuracy.
PROFESSIONAL EXPERIENCE:
NATIONAL NAVAL MEDICAL CENTER, Bethesda, MD, 2009-2010:
Administrative Assistant, Command Duty Office, 2009-2010
. Lead, trained and supervised 15 employees.
. Monitor cardiac arrest, gas, morgue refrigeration, temperature and
fire alarms.
. Coordinate material transportation requests.
. Coordinate patient transport requests.
. Provide quality customer service by greeting visitors at front
desk, receiving telephone calls, and providing
assistance/directions.
. Provide support during mass casualty, disaster and other security
related activities.
UNITED STATES NAVAL HOSPITAL, Guam, 2008-2009:
Assistant Leading Petty Officer, Naval Branch Clinic, 2008-2009
. Assisted in supervising seven junior corpsman by ensuring
efficiency and timely flow of patient check-ins and treatment with
no rework.
. Demonstrates superb professional knowledge in properly documenting
vital signs and patient care notes and procedures into AHLTA.
. Managed a quarterly budget of $5,500 and performs monthly
inventories to ensure mission capability.
. Managed approximately $147,992.25 worth of equipment and ensures
daily equipment checks, weekly preventive maintenance, and monthly
inventories are conducted.
. Ensures all department facility discrepancies are fixed
expeditiously.
. Responsible for the upkeep and maintenance of all computer related
issues.
NATIONAL NAVAL MEDICAL CENTER, Bethesda, MD, 2004-2008:
Administrative Assistant, Command Duty Office, 2006-2008
. Monitor cardiac arrest, gas, morgue refrigeration, temperature and
fire alarms.
. Coordinate material transportation requests.
. Coordinate patient transport requests.
. Provide quality customer service by greeting visitors at front
desk, receiving telephone calls, and providing
assistance/directions.
. Consistently receive positive customer service reviews.
. Provide support during mass casualty, disaster, and other security
related activities.
Hospital Corpsman, Internal Medicine Inpatient Ward, 2005-2006
. Provided administrative/secretarial support and processed 5000+
patients annually in a fast-paced inpatient ward.
. Responsible for administering direct patient care, assessments,
medications, venipuncture, and IV therapy.
. Managed equipment and supplies.
. Updated inpatient charts and reviewed doctor's orders.
Hospital Corpsman, Hematology/Oncology Clinic, 2004-2005
. Maintained open lines of communication between patients,
physicians, laboratory personnel, and other health care staff.
. Processed 13,000 patients annually.
. Performed vital signs, venipuncture, IV administration, phlebotomy,
mediport access, and patient triage.
. Assisted in the delivery of chemotherapy treatment for more than
1200 patients monthly.
. Received a Letter of Appreciation from a patient for outstanding
patient care rendered and superb customer service.
CERTIFICATIONS:
CPR Basic, expires March 2012
VETERAN'S PREFERENCE:
10 point preference based on active duty in the U.S. Armed Forces
COMPUTER SKILLS:
Microsoft Office: Word, Excel, PowerPoint, Outlook
Military: CHCS, AHLTA
Typing: 40 wpm
LANGUAGES:
Fluent in English
EDUCATION:
Osbourn Park High School, Diploma, Manassas, VA
CERTIFICATIONS:
CPR Basic, expires March 2012
REFERENCES:
HM1 Christopher Daily
SH1 Willie Brimage
HM3 Cori Evenson
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