Administrative Assistant Customer Service

MARGARET "MEG" COLLINS

**** *********** ***** **** 513-***-****

Cincinnati, Ohio 45244-3228

**************@*****.**.*** Cell 513-***-****

OFFICE MANAGEMENT PROFESSIONAL

Well-organized, high energy, motivated and ethical professional with over

15 years of experience in marketing, office management, facilities

management, and human resources in professional organizations. Particular

strengths in vendor & client relationships, event planning, interviewing,

technical writing, staff development, goal setting, customer service, team

building, and staff supervision. Able to handle multiple projects and

functions at one time.

TAFT STETTINIUS & HOLLISTER LLP Cincinnati, OH 2007 - 2010

Administrative Assistant

Responsible for supporting the Director of Administration and Benefits

Manager.

. Created and maintained database for personnel tracking, preparing firm-

related surveys and audits utilizing database.

. Utilized Nuance software to convert all benefits forms to fillable PDF

documents & posted them on firm's Intranet.

. Entrusted to conduct internal audit of payroll processing involving

retirement accounts.

. Coordinated annual charity campaigns.

. Prepared and circulated quarterly reports for the Retirement Benefits

Committee booklets.

. Volunteered for, planned and organized annual Christmas party for

Cincinnati office (saved 60% over previous year)

. Assisted in successful benefits transition of two new office openings and

two mergers.

. Overhauled Administration file room and maintained database for stored

documents.

. Assisted with Emergency Call system and storage of disaster recovery

documents.

SUMMIT INVESTMENT PARTNERS Cincinnati, OH 1999 - 2006

Marketing Representative

Responsible for the marketing of mutual funds to Company agents and

performed the research and marketing for one enhanced index fund.

Responsible for the monthly updates to company website regarding

performance, assets and articles, RFP preparation and Consultant Database

updates. Managed and supervised one support staff.

. Performed in-depth research on all S&P 500 companies for the Summit Total

Stakeholder Impact (TSI) Fund.

. Submitted web article on voting proxies with links and explanations for

shareholder proxy issues.

. Updated web site and consultant databases with monthly/quarterly

performance, assets, and characteristics.

. Assisted in development of promotional material; managed materials

through tracking system.

. Created and maintained database of home office registered

representatives, responding to their requests; achieved and maintained

Series 6 and 63 licenses.

. Prepared quarterly PowerPoint presentation for Mutual Fund Board and

client meetings.

. Developed numbering system and tracking system for all marketing

materials.

. Coordinated all marketing material and vendor relationships from

inception

through compliance approval to printing and mailing.

. Planned client events, including open houses and firm holiday cards.

. Chaired fund-raisers including Fine Arts Fund and the United Way.

. Assisted in successful office re-location with minimal disruption.

SCUDDER KEMPER INVESTMENTS Cincinnati, OH 1993 - 1999

Assistant Vice President and Office Manager

Responsible for office management functions including facilities,

communications, word processing, accounts payable, payroll reporting, and

purchasing. Managed 21 support staff, including hiring, terminating,

scheduling, performance reviews merit raises, and training.

. Prepared and monitored $525,000 facilities budget.

. Wrote all support staff job descriptions with clear expectations.

Designed and implemented compensation program.

. Reduced office expenses by 21% during down-sizing while increasing

productivity.

. Initiated & implemented a monthly meeting to enhance interdepartmental

communication.

. Headed office renovation project, resulting in minimal disruption to

office and better utilized space for which I received a bonus.

. Developed a project management checklist and used it to

successfully manage client functions.

. Served as Compliance officer, preparing and maintaining

Business Continuity Plan for office.

. Promoted from Senior Associate to AVP first year.

COMMONWEALTH LAND TITLE INSURANCE COMPANY Houston, TX 1987 - 1993

Administrative Assistant to the President

Responsible for payroll reporting, personnel policy compliance and new

employee orientation. Managed reception area, communications, accounting

and purchasing functions. Assisted President with the preparation of

reports for State Board of Insurance and to home office in Pennsylvania.

Assisted with order entry on escrow files up to issuance of the title

commitment.

. Developed and implemented a personnel and production process review in

the Accounting Department that resulted in department meeting production

goals, eliminating turnover and improving morale.

. Entrusted to Manage entire Houston operation for three months during

interim search for new President.

. Saved the company 30% on property taxes through research and clean-up of

fixed asset list.

. Developed and implemented tests for improving the hiring process,

resulting in identifying better qualified candidates.

MORRIS, TINSLEY & SNOWDEN, INC. Houston, TX 1980 - 1986

Legal Administrator (1982 - 1986)

Responsible for personnel, payroll, insurance administration, billing,

accounting and facilities management functions. Completed financial

reports and budget. Planned and participated in all Board of Director

meetings. Analyzed financial data and recommended appropriate courses of

action. Evaluated and recommended equipment purchases. Reviewed and co-

signed all checks. Managed contacts with banking and auditing resources.

. Coordinated all marketing efforts, including luncheons, open houses &

printed materials, assisted with development of firm's first marketing

brochure.

. Wrote first employee manual, resulting in standard policies for equal

treatment of all employees.

. Initiated performance appraisal program for employees, resulting in

regular reviews for support staff, which improved morale.

Word Processing Operator (1980 - 1982)

Responsible for night shift of word processing center, supporting 12

attorneys.

EDUCATION and TRAINING

Houston Baptist University (Houston, Texas)

Completed Certification in Business Management: Business Negotiations,

Management Principles, Management Strategies, Computer Basic I, Writing for

Managers, and Accounting for Managers.

University of Houston (Houston, Texas)

Bachelor of Science degree in Sociology completed while working full time.

Series 6 & 63 registered 2000 - 2006

Business Writing (Cincinnati, Ohio) 1999

Overcoming Negativity In The Workplace (Cincinnati, Ohio) 1998; Increasing

HR Effectiveness (Boston, Massachusetts)

Time Management, Association of Legal Administrators (ALA) Conference

(Phoenix, Arizona) 1984

PROFESSIONAL ORGANIZATIONS

Notary Public, State of Ohio 2003-Current

Greater Cincinnati Human Resources Association 1994-1998

Association of Legal Administrators (ALA) - The Financial Management

Committee 1984-1986

Co-Chairman of Regional Seminar sponsored by Houston Chapter of ALA January

31-February 1, 1986

COMMUNITY INVOLVEMENT

Lectured in inner city schools (Grades 3-5 and 9-11) on work ethics during

career week 1997, 1998

Member, Town Club 1997 - 2009; Board of Trustees 2002 - 2005

Co-Chair, Tom Geiger Guest House (TGGH) Fund-raising Committee 2003-2007;

Vice President, Board of Directors - TGGH 2005 - present; Member, St. John

Fisher parish; Chaired & Co-Chaired Silent Auction 2004 -2008.

"I believe Meg could organize the Second Coming."

- Fr. Michael A. Seger, Associate Professor of Moral Theology-The Athenaeum

of Ohio

"I am particularly proud of how Meg turned around an underperforming

employee."

-Steve Dillenburg, Manager-Summit

"Meg is the ultimate professional."

- Linda Veith, ITC colleague- Taft

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