Sales Customer Service
Resume:
Benjamin Whitecotton
Objective: To be a high performing employee who represents the company or
agency I work with through my hard work, strong interpersonal
skills, character and experience.
Education: Bachelor of Science in Business Administration (May 2008)
University of Central Missouri
Warrensburg, MO
Work Experience: First Response Security
Security Guard
September 2008-Present
Helped ensure the security of students 10th-12th grade at a
High School. Endured cold, hot and rainy weather while
maintaining excellent security standards.
Walked the interior and exterior of the school to ensure
students were where they were suppose to be throughout the day.
Completed write up's and additional tasks as directed by
administration staff. Observed students during elevated times
of concern or as appointed by staff.
Assisted school resource officer (SRO) and other police
officers with potential suspects in vandalism, robbery, drug
and fight cases. Secured school by monitoring the cameras to
interior hallways and exterior parking lots surrounding the
school.
I assisted teachers, administration and school resource officer
with potentially harmful or aggressive students in severe
cases.
Performed lock down duties after school hours each day, which
included; locking classroom doors, gyms, offices, walking
throughout school to ensure student and staff safety.
Observed each room throughout the school as needed to make sure
there were no disturbances. Observation was done during the
daytime, while classes were still in session.
Currently help all patients in St. Luke's Medical building by
providing wheelchair, car, and personal assistance.
Secure tenants of building by escorting them to their vehicles,
observing them walk to their vehicles and city picking them up.
Handle calls from owners, city and contracted workers to ensure
building is up to date with safety inspections and with
anything else as directed by management.
Monitor lobby of building to ensure Missouri laws and rules of
the medical building are upheld.
Direct Ambulances, fire trucks and police officers to crimes
committed on the premises as needed. Observe and report
findings and incidences occurred during normal work hours.
Distribute need to know information throughout Medical Plaza to
tenants which include; doctors, nurses, psychologists,
administration, pharmacy and custodial crew.
Oversee fire alarm systems, sprinkler boxes and all other
circuitry of the medical building. I enhance the overall
experience of visitors by greeting and assisting them in any
appropriate way possible.
Observe all contracted work inside and around the medical
building. I make sure proper documentation; ids and driver's
licenses match workers.
Collempo LLC
Partner in Marketing/Advertising
September 2007- April 2010
Promote business through distribution of flyers, web
advertising, and networking with business owners.
Cold call businesses and update existing companies with new
features to the site or promotional changes.
Recruiting efforts encompass face-to-face meetings with
students on campus, face-to-face meetings with potential
employers at their place of business and promoting over the
phone to both parties.
I work with the financial and Internet technology departments
to ensure our marketing activities adhere to the strict
guidelines for company spending and direction.
Use the Internet and other necessary technology to research
best places for potential growth and where Collempo's spending
would be best utilized.
Order necessary brochures, business cards, posters, flyers and
other necessary marketing items for Collempo.
Set up and assign marketing career fairs, business events and
all other occasions for company advertising and marketing
needs.
Main point of contact for all new business and existing
business all throughout the United States.
Freight Quote Corporation
New Business Representative
September 2007-February 2008
Contacted businesses to expand growing company needs through
the use of marketing and sales methods. Managed shipments for
LTL, TL, parcel and other carriers from one state to the next.
Company grossed around $400 million in revenue.
Managed multiple customer accounts across the United States and
Canada. I sold logistical services over the phone through cold
calling and prospecting web techniques.
I worked with individuals, small businesses and large
Corporations. Consistently handled around 200-300 phone calls
each day to meet the quota for each month.
I utilized sales techniques when cold calling prospective
shippers to get over obstacles and through defensive barriers.
Promoted the company and its services in a professional manner,
while working with National trucking carriers with costs
anywhere from $120 to $35,000 per shipment.
Advanced sales methods and techniques through team meetings.
Worked on a sales force of 10 other sales professionals to
increase efforts in specific regions while being apart of a
company hosting hundreds of sales associates.
Worked with excel spreadsheets to keep customer accounts up to
College and date and word to send information on laws associated with
Summer Work particular shipments. I used fax and copy machines to have
Experience: necessary paperwork for each day and to distribute any
necessary paperwork to individuals.
Used software developed specifically for the company to track,
rate and distribute shipping orders to customers all over the
United States and in Canada.
Shawnee Mission North High School
Paraprofessional
February 2008-August 2008
Managed students with significant cognitive and behavior
impairments. Had to assist students maintain proper behavior,
engaging or not engaging them depending upon the students IEP.
I worked in a class of about 8 students who ranged from ages 13
to 21.
Assisted classroom teacher and specialists carry out detailed
education plans for each student. This could be anything from
playing a game to walking with them outside. I took detailed
information of day-to-day improvements for teacher to build
their IEP plans.
Helped students with disabilities in completing basic life
skills, which included feeding, changing, walking and
monitoring them.
Worked this position while attending college to finish up
Degree. I had to distribute work efforts in college while
maintaining excellent work skills for the Para position.
Superior Consultants (AT&T)
Sales Manager
May 2007-August 2007
Completed outside sales to individual homeowners, which was
done through face-to-face interactions. Advertised our products
and services for each housing area that had competition in it.
Trained and interviewed potential employees while showing them
the position of sales representative one on one. I was promoted
to team leader after 2 weeks of sales work.
Engaged in team effort and meetings to expand business growth
in Kansas City's residential markets. The office was made up of
40-50 people all working on commission.
Interacted with management on a daily basis to ensure sales
success. This included; going over best areas of growth,
updating sales techniques and assisting new employees on
company sales methods.
Worked in teams of 3-5 in each residential area. Had to work
individually within the area most of the day. Worked
exclusively on trust within the team and from team manager
prospective.
Helped motivate new employees to keep striving and learning
different sales techniques to ensure success in business.
Dave and Buster's
Captain
May 2006-August 2006
Kept the safety of numerous customers and employees during
business hours while monitoring multiple areas of the venue.
I handled money and closing procedures for the company with
management at night, while ensuring Kansas laws were upheld
inside and outside of the business area during daytime or early
evening hours.
Assisted law enforcement, firemen, and customers with missing
children reports as needed or any other incident that occurred
during business hours.
Helped distribute food, secure casino area, set up parties for
VIP guests and companies as directed. Worked with 50-250
customers at a time.
Secured the entrance of the business to ensure guests were of
proper age when entering. This included; checking id's by
scanning, reading birth date's manually and asking management
in special cases.
I monitored employees and bar area to help control guests from
any more consumption of alcohol as needed and maintain safety
of employees.
Obtained alcohol service license for up to three years in the
state of Kansas. Used this to help service VIP guests and
others as directed by management.
Ensured guests were having a good time and helped with clean
up, organization of venue and other duties as necessary.
Verizon Wireless Amphitheater
Maintenance Worker
May 2005-August 2005
Managed maintenance team of 10-12 people while completing daily
tasks during and after concerts.
Maintained customer service satisfaction while handling
complaints or concerns during events. I directed artists and
customers to proper areas upon questions or concerns expressed
to me by them.
Helped maintain artist's safety as needed and performed routine
maintenance checks of the concert venue during concert event.
Managed clean up crew, of 10-20 people after hours of concert
venue. This included; clean up of buildings, lawn care, seats,
parking lots and offices.
Performed maintenance functions around concert venue and other
special duties as needed throughout the daytime.
Cleaned all areas of concert venue by washing stadium seating,
packaging equipment, performing electrical checks, lawn care,
backstage setup's and anything else as directed by management.
Volunteer Special Olympics Event Volunteer (2006, 2007, 2008)
Experience: Warrensburg Parks and Recreation Youth Soccer Coach (2006-2007)
Habitat for Humanity worker/leader (Boston, Florida, and
Mississippi 2005,2006,2007)
5523 Hadley
Merriam, KS 66202
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