Management Human Resources

**** **** 718-***-**** (cell)

Street, Apt michellejagroop@msn.c

A om

N. Bergen,

NJ 07047

Michelle Jagroop

Experience:

(Company Confidential) Logistics and Operations

June '09- Present- Regional Employee Relations Manager (Northeast)

. Manage employee relations programs and activities for both exempt and

nonexempt populations within region.

. Responsible for conducting all investigations into allegations of

harassment/discrimination, and violations of company policy and

procedure/Code of Conduct.

. Proactive in identifying ER issues within locations and making

recommendations for program enhancements.

. Lead the performance management process using Responsibility Based

Performance program to address performance related issues, while

continuing to educate managers regarding the program's use and intent.

. Manage the "Solutions InSTORE" Program (Early Dispute Resolution).

. Participate in grievances, arbitrations and contract

preparation/negotiation.

. Make recommendations to management to ensure adherence to contract

guidelines.

. Educate managers and supervisors on "Trouble with Cards" program and

union avoidance best practices and techniques.

. Serve as a liaison between corporate benefits and compensation

departments and associates on compensation and benefits related topics

within locations.

. Facilitate periodic Employee Opinion Survey including, analysis,

feedback, action planning.

. Share best practices with Regional ER Managers across Logistics and

Operations

. Responsible for leading programs and initiatives related to talent

development including leadership and management development,

succession planning, talent management, performance management and

high potential tracking.

. Partner closely with senior business leaders to develop and execute

the talent development initiatives within region utilizing learning

tools and processes in order to fully develop management capabilities

to achieve maximum business results.

. In partnership with HR team, consult with business leaders on

identification of high potential talent and development, including the

development and execution of IDP's as well as succession planning.

. Direct Performance Management framework and application with a strong

emphasis on goal setting, goal and competency development and

assessment, performance evaluation, peer evaluations and individual

development in order to be consistent with the business strategy and

to maximize business results.

Liz Claiborne, Inc. - Direct Brands-Outlet Group

Oct '07- Feb'09 - Regional Human Resources Manager (East Coast)

. Responsible for driving the execution of Organizational Development,

Talent Acquisition, Talent Development, Training and Development,

Performance Management, Compensation Review and Planning, Associate

Relations and Communications across the East Coast (2 Regions),

supporting all Outlet brands, which included Juicy Couture, Lucky

Jeans, kate spade, Liz Claiborne, DKNY Jeans.

. Worked closely with the Field Leaders (VP of Stores, Regional

Managers, District Managers, Area Managers and Store Management Teams)

to drive HR and Operational deliverables.

. Advised Field Leaders on Staffing/Labor models, associate relations

issues, performance management situations, compensation decisions,

talent discussions, organizational succession planning, etc.

. Worked with the Director of HR and assigned business clients to

customize company wide initiatives for the local environment.

. Collaborated with Field Leaders to ensure a positive and productive

work environment was enforced within each location.

. Handled all employee relations issues within the regions by taking a

proactive approach to all ER issues and diagnosed the root cause and

created effective solutions.

. Worked closely with business leaders in creating a talent pipeline

ready to support future growth and talent needs with the Field.

. Partnered with Talent Acquisition professionals to actively recruit,

onboard and retain high caliber talent focused on delivering excellent

customer focus.

. Responsible for adhering to a coaching and consultative role with

individuals at various organizational levels to help elevate the

leadership presence and drive sales within the business.

. Organized and facilitated training classes and learning experiences to

enhance both field leadership capabilities and service orientation

within the region.

. Responsible for managing the compensation planning and review process

throughout the year.

. Traveled to districts in order to conduct audits; conduct

investigations into inappropriate conduct and policy and procedure

violations; as well as training and development program

implementation.

Liz Claiborne, Inc. - Direct Brands-Outlet Group

April '05 -Oct '07 Human Resources Generalist (North Bergen, NJ)

. Responsible for strategic HR management of a 19 state region which

includes 110 Retail Outlet Stores that service over 69 markets.

Outlet Store Brands include Liz Claiborne, Liz Woman, Liz Company

Stores, Liz Claiborne Mens, Dana Buchman, Ellen Tracy, Juicy Couture,

Kate Spade, Lucky Jeans and DKNY Jeans

. Responsibilities included employee relations, administration,

performance and talent management, compensation planning.

. Served as market expert on employee relations issues and concerns for

all stores with my districts

. Managed and served as an advisor on all employee relation issues and

concerns to store leadership teams, which consist of 8 District

Managers and 2 Regional Managers.

. Modeled and protected the open door culture for store locations,

district and market.

. Managed business relationships with senior management including

General Managers, Area Managers, District Managers and Regional

Managers.?

. Managed business relationships with key business partners such as Loss

Prevention, Benefits, Payroll and HRIS.

. Conducted investigations into allegations of inappropriate conduct

and/or policy and procedure violations.

. Responsible for Federal and State law compliance pertaining to all

personnel matters.

. Developed and implemented various training and development workshops

for the Field population such as Interviewing Skills; Performance

Management; Crucial Conversations/Disciplinary Process

Phillips-Van Heusen Corporation

Oct '00-April '05 - Recruiter/Generalist (New York, NY)

. Provided daily Human Resources support to the NY Corporate Office in

order to facilitate the communication and execution of the brand

vision by providing consistent administration of corporate policies

and procedures.

. Facilitated training for performance management process and

compensation review.

. Conducted "Brand New Start Orientation" program for all new

associates.?

. Managed and executed company review process including yearly review

process and new associate reviews.

. Sourced, screened and recruited candidates for exempt and non-exempt

positions for the NY office and Field associates.

. Fielded associate inquiries regarding hiring procedures, associate

referral program, promotions and transfers.

. Effectively coached and counseled associates creating a positive

corporate climate.

. Conducted exit interviews and made recommendations to management team

to reduce turnover and increase employee satisfaction.

. Planned, coordinated & executed all NY activities including: Open

Enrollment, United Way Campaign, Flu Shot program, Chase Corporate

Challenge, Blood Drives, CPR training, Holiday Toy Drive, Ice Cream

Socials, Employee Recognition Program.

Education:

. Queens College, CUNY, Jamaica, N.Y.

Bachelor of Arts, Psychology-Fall 1997

. Baruch College, CUNY, N.Y., N.Y.

MSILR- Master of Science in Industrial and Labor Relations - Spring 2005

Applications: Proficient with Microsoft Windows- Word, Excel, Access,

Powerpoint; Lawson and Peoplesoft-HRIS Systems, Recruiting Databases

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