Human Resources Management

SHIRLEY D. BISHOP, SPHR

Brooklyn, New York *****- Home phone / fax (718) 237-

**** **** 347-***-**** - E-mail: *********@***.***

PROFESSIONAL EXPERIENCE:

HRM ADJUNCT LECTURER - BARUCH COLLEGE ZICKLIN SCHOOL OF BUSINESS,

CUNY- (8/08-PRESENT):

Teach business students various principles and practices of Human

Resource Management including but not limited to: HRM strategy,

employment laws, labor relations, recruitment, selection,

training, performance management, compensation, total rewards and

benefits.

SENIOR DIRECTOR OF HUMAN RESOURCES - SPORTS & ARTS IN SCHOOLS

FOUNDATION INC. - (12/08 - 4/09):

Led a team, (HR Director, HR Coordinator, HR and Office

Assistants) in providing HR and Office services for 500+

employees -

Directed recruitment & selection, benefit administration,

compensation, payroll distribution, timekeeping, employee

relations, internal investigations, compliance and other HR

processes - Accomplishments include:

. Improved Organizational Effectiveness: Developed new policies

and procedures; Established a system for tracking and

reporting metrics; Formulated and presented training modules

and materials; Created new forms; Advised managers on

appropriate disciplinary and operational procedures;

Identified need for and conducted key terminations; Oversaw

delivery of office services

. Reduced Expenditures: Effectuated the discontinuance of a

nonperformance based employee stipend; Identified and

implemented new cost effective health insurance and ancillary

benefit plans

. Abridged Legal Exposure: Prevented 401K plan disqualification;

Identified and reversed IRCA, OSHA and HIPAA violations;

Discovered and eliminated immigration fraud; Recognized and

removed illegal questions found on employment application

form; Ensured timely compliance with various regulatory

agencies and employment laws

SENIOR DIRECTOR OF HUMAN RESOURCES, LABOR DESIGNEE & CPO- MERCY

HOME FOR CHILDREN-(5/06 - 6/08):

Led a team, (Senior HR Manager, HR/Labor Relations Managers and

HR Assistants) in the delivery of HR services for 250+ employees

- Administrated on-boarding & off-boarding, recruitment &

selection, performance management, labor & employee relations,

training & development, compensation, benefits, time & leave,

payroll actions, disciplinary, grievance and other HR activities

- Accomplishments:

. Increased HR Efficiency: Restructured HR Department;

Instituted new recruitment strategies and reduced vacancies;

Developed an HR Playbook; Established and instituted an HR

Internship Program; Hired, educated and developed HR managers

and staff

. Improved Agency Effectiveness: Produced and presented

various training modules; Developed and ensured appropriate

administration of policies and procedures; Created interview

summary, EEO reporting and other forms; Co-developed a

Corporate Compliance Plan; Supervised and conducted

terminations; Implemented exit interview process; Ensured

adherence to performance appraisal process and provided

consultation to supervisors; Partnered with depts., resolved

problems, planned staffing patterns and executed projects;

Visited satellite offices, conducted various meetings and

maintained written documentation; Represented agency in

liability, vehicle & other insurances; Collaborated on the

implementation of hand scanner and staff id systems;

Interviewed, selected and placed qualified directors and

mangers; Secured HCEII funding and aided other funding

efforts; Provided human capital metrics to meet agency

reporting requirements; Analyzed salary surveys and industry

trends

. Reduced Legal Exposure: Aided attorney in defense of alleged

employment violations; Conducted investigations, prepared

reports and resolved issues involving harassment and abuse;

Conducted criminal history review and safety assessments;

Ensured timely processing of unemployment insurance (UI)

reports, composed position statements & represented employer

at UI hearings

. Labor Designee: Presided over third step grievance hearings;

Participated in union negotiations, and all arbitration

proceedings

. Chief Privacy Officer: Protected private and confidential

information; Co-developed website privacy statement

DIRECTOR OF HUMAN RESOURCES AND OFFICE SERVICES - GIRL SCOUT

COUNCIL OF GREATER NY- (1/05 - 9/05):

Led a team, (Office Services Manager, HR and Office Assistants)

in the delivery of HR and Office Services for 50 + employees. -

Directed safety & security, purchasing, inventory control,

facilities, reception and switchboard, conference room setup,

janitorial services and various human resource management

processes and procedures - Accomplishments include:

. Organizational Advancement: Executed CEO'S restructuring

initiative (flattened hierarchy); Handled severance agreement

negotiations; Assisted Board President with sensitive

separation activities; Supported fundraising efforts

. Averted Lawsuits: Resolved allegations of hostile environment,

harassment and retaliation internally

. Executed HR Activities: Negotiated benefit contracts; Ensured

job content validity of testing tools; Conducted terminations;

Counseled and disciplined staff; Completed EEO and other

reports in a timely manner; Handled unemployment insurance

claims; Processed payroll actions and check requests;

Evaluated HRIS Software; Managed HR budget; Participated in

annual budget process

. Office Services Administration: Managed Office Services and

Crisis Management budgets; Oversaw office move and renovation;

Handled vender services; Managed umbrella liability and D&O

insurances

ASSISTANT DIRECTOR OF HUMAN RESOURCES - BARUCH COLLEGE - CITY

UNIVERSITY OF NY- (9/00-11/04):

Led a team, (HR/Payroll/Benefits and College Assistants) in the

delivery of HR and Labor Relations services for 2200+ faculty and

staff - Supervised HRIS, legal and regulatory compliance,

University compliance and other related activities -

Accomplishments:

. Improved HR Effectiveness: Created standard format for on-

boarding and oriented new hires; Developed I-9 training and

oversaw HR staff's monitoring of I-9 documents; Ensured F1-B,

H1-B, J1, O-1and other visa holder's compliance with IRCA

standards; Designed and delivered Worker's Comp training;

Processed all Worker's Comp claims; Managed all OSHA

requirements; Composed and presented warning/disciplinary

documents; Managed College Assistant budget

. Technology Management: Maintained HRIS database - Educated HR

staff and oversaw data entry; Generated statistical reports

for Affirmative Action Plan - Utilization Analysis, Vets 100,

EE06/IPEDS and other campus-wide needs; Performed massive data

entry of personnel actions for the Chancellor's and other

Reports; Instituted a process for ensuring data integrity

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. Organizational Effectiveness: Represented HR on Campus Search

Committees - interviewed, selected and placed qualified

management, classified and temporary staff; Managed and

coordinated Faculty/Employee Service Recognition Program;

Administered Civil Service exams; Coordinated and monitored

faculty workload and financial disclosure process; Reviewed

criminal history cases; Conducted terminations; Aided

fundraising efforts; Representative of business school's

Service Excellence Task Force

. Labor Relations Management: Participated in disciplinary

proceedings involving Unions; Guided faculty and staff on

interpretation of policies, procedures and collective

bargaining agreements for various Unions

HUMAN RESOURCES / OFFICE MANAGER - K. B. CARPET INSTALLATION

SERVICE- (7/94-8/00):

Provided Business Development, Office Management & HR services

for the proprietor and carpet mechanics - Accomplishments:

. Business Development/Start-up: Formulated marketing

strategies and business slogan; Designed business logo and

fliers; Developed

operating procedures; Created various forms

. Office Management: Bookkeeping; Bill preparation and

transmittal; Systematized record keeping and filing

functions; Maintained

financial and client data; Provided customer service

. HR Operations/Supervision: Conducted environmental scan,

ensured equity and made compensation determinations;

Managed on-boarding, off-boarding, employee relations and

workers compensation processes; Recorded time & leave;

Processed pay

EDUCATION:

. Executive Master of Science in Industrial and Labor

Relations (MSILR), HR/LR Major, Baruch College, Magna cum

laude

. Bachelor of Business Administration (BBA), Human Resource

Management Major, Baruch College, Cum Laude, Dean's List

. Associate of Applied Science (AAS), Business Management

Major, BMCC CUNY, Honor's Graduate, and Dean's List

ACHIEVEMENTS:

Phi Theta Kappa International Honor Society Alpha Kappa Chapter

Beta Gamma Sigma Honor Society for Business

Sigma Iota Epsilon National Honor Society for Management (Former

President)

PUBLICATIONS:

. Articles, The MSILR Link - Baruch College Student/Alumni

Newsletter 2004, 2006 and 2009 Issues

CERTIFICATIONS AND AFFILIATIONS:

. Senior Professional in Human Resource Management - SPHR

Certification

. Notary Public - New York State Certification

. Breath by Breath Asthma Management Center - Governing Board of

Directors (Former Secretary and Business Advisor)

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