Project Manager Training
Resume:
James P. Garcilazo
Vernon Hills, Illinois 60061
**********@*****.***
I am a result driven professional who presents a positive professional
attitude, thrive on challenge, strive for continuous learning, leadership,
and fostering a culture of teamwork, and dedication to customer
satisfaction.
Education & Training
1. Associates of Science in Business Administration, College of Lake County
2. HR Management Certification Program, Northern Illinois University
3. Instructional Design Certification Program
4. Illinois Licensed Pharmacy Technician
5. Pharmacy Technician Training Program, Walgreen Company
Summary of Qualifications
6. Proficient in: MS Word, Captivate, PowerPoint, TrainerSoft, Visio, and
SnagIt
7. Excellent written, oral, and facilitation skills.
8. Strong problem-solving, decision making, and project management skills.
9. Able to work under pressure and meet ever changing deadlines.
10. Able to manage effectively the basic elements of a project; resources,
time, money, and most importantly, scope.
11. Knowledge of medical and drug terminology.
12. Ability to conduct presentations for variety of audience.
13. Design & development various training tools for instructor led courses,
e-learning, and computer base training (CBT).
14. Knowledge of Multiple Lines of Insurance Products/Claims (i.e.
Medicare, Disability, Accidental Death & Life claims, LTC, etc.).
SxC Health Solutions (Lisle, Illinois 60532)
Lead Trainer/Supervisor, Customer Care
(03/2009 to 04/2010)
Performed supervisory duties for new hires such as, providing feedback,
development and coaching, conducting audits of quality with teams (i.e.
customer care representatives, team leads, supervisors), handled client
issues, billing issues, escalated calls and policy owner questions, and
perform technical and process troubleshooting. In addition, present various
technical and non-technical training to a diverse, variety of employees.
Assisted with the analyst, design (planning), development, implementation,
and evaluation of training
programs and courses. Developed training aids and enhancement and created
current/new training materials. Assist in the documentation of company-
wide and departmental procedures. Stay abreast of current training trends
and training deliver systems. And complete special projects when assigned.
CVS/Caremark (Northbrook, Illinois 60062)
Specialty Pharmacy Training-Project Management
Pharmacy Technician
(06/2008 to 3/2009)
I presented courses within the specialty pharmacy department. Designed and
developed the modules and courses that address multiple learning styles to
meet objectives. Managed and conducted new employee training for the
Pharmacy Admissions and Customer Service Specialty Departments to include
procedural and system training. Also, responsible for the maintenance of
the training materials, identified training needs through needs analysis
and other research approaches, and facilitated soft skills workshops,
informational and/or problem solving meetings. Act as a Project Manager for
special training projects assignments.
As a Pharmacy Technician, I assisted the CVS pharmacies in labeling and
filling prescriptions. Enter prescriptions into the computer. Verify that
customer receives correct prescription(s). Scheduling and maintaining
workflow. Prepackage bulk medications. Screen calls for pharmacists. Handle
medication orders. Work with insurance carriers to obtain payments and
refilling authority. Prepare medication inventories. Prepare
chemotherapeutic agents. Handle purchasing and billing matters.
Hewitt Associates (Lincolnshire, Illinois 60069)
Human Resources Benefit Analyst
(03/2008 to 06/2008)
Executed human resources processes (for the US Office of Personnel
Management), with a focus on streamlining, automating, and/or standardizing
the process. I worked with the Benefits Operations Manager to indentify
issues, process delays and quality problems, to recommend solutions. Also,
to resolve complex participant and plan administration issues and workflow
to ensure we are delivering timely and accurate information to our
participants. Act as a Project Manager for special training projects
assignments.
In addition, I worked in a team environment with a primary focus of working
on defined benefit plan administration, and providing cross-over support
for defined contribution plan administration. I worked closely with other
Benefit Analysts to complete payroll reconciliations, benefit calculations,
determination of plan participant eligibility, and year-end data
reconciliations. Worked independently on an out-of-scope data projects,
facilitated training, and developed training
materials for our clients.
Walgreen Company (Deerfield, Illinois 60015)
HR System Training & Consulting-Project Management
Pharmacy Technician
(10/2002 to 03/2008)
Designed, developed, and revised various training materials/tools for
instructor led, e-learning and computer web based (CBT) training. Updated
polices and procedural manuals. Utilize measurement tools to create
audience skill sets and training effectiveness. Conducted needs
assessments to create custom training modules and continue to improve the
training programs and performance. I researched products for integration
into training programs and plans. Facilitated training programs supporting
the Walgreens Health Initiatives PBM operations (this includes the PBM
Commercial & Clinical Call Centers, Accounting, PBM Sales, Provider
Relations, Benefits, Pharmacy Audits, Eligibility, Implementation, and
Medicare Teams). Act as a Project Manager for special training projects
assignments.
Worked closely with subject matter experts to analyze information and
develop performance improvement programs related to store, pharmacy, PBM
operations, the distribution centers, and out clients. Also, created and
monitor project timelines, as well as oversee all aspects of project
development and implementation. I facilitated management development
sessions and design non-instructional performance improvement solutions to
support Walgreens rapid growth. And as an IL License Pharmacy Technician, I
assisted Walgreens retail pharmacies.
Past Employment
> CNA Insurance Company/Chicago, Illinois
Title: Training Consultant/Project Manager
> JP Morgan Chase/Chicago, Illinois
Title: Training & Development Management
> Allstate Life Insurance Company/Northbrook, Illinois
Title: Corporate Training & Development and Claims Adjuster.
References: Will furnish upon request.
Keywords: Corporate Training & Development, Project Manager, Diversity
Agent, PBM Trainer/Analyst, System Training, Supervisor, Training
Consultant, HR Benefit Analyst, and Pharmacy Trainer, Pharmacy Technician,
Insurance Claims, Technical Trainer, Account Manager, Web-based Training
Instructor.
Contact this candidate