Customer Service Sales
Resume:
Patrick J. Regele
Boston, MA 02109
*******.******@*****.***
Objective:
To obtain a professional career in the sales field where I will learn new sales techniques and how to
implement them for the betterment of the business
Education:
Suffolk University, Boston MA
Bachelor of Science in both Management and Informational Systems of Management, May 2010
- Cumulative GPA, 3.5
Related Courses
Professional Selling – Learned to better my public speaking skills as well as to implement strategic persuasion
strategies to enhance the sale of products
Principles of Marketing – Developed new ways to promote and market products. Also learned new strategies on how
to obtain the interest of and appeal to prospective clients
Database Management Systems – Created an organized and functional database system from start to finish using MS
Access
Systems Analysis & Design – Fully analyzed and developed a plan to implement an IT system into a company.
Through planning and proper documentation of all processes and models, created the most efficient and effective
solution for the company
Work Experience:
Hilton Boston Back Bay Hotel,, Boston, MA
Bartender/Waiter, May 2008-Present
Certify that customers are properly tended to and that their requests are met to the fullest in a timely manner
Use persuasion techniques to up-sell wine and liquor requests to increase revenue profits for the company
Make sure that the bar is properly stocked daily and organized so that it can run at full efficiency
Ensure that all transactions are accurately recorded and that all cash is balanced at the end of each shift
Hilton Boston Back Bay Hotel, Boston, MA
Informational Technology Intern, January 2010-Present
Communicate directly with the director of IT for the Northeast region for Hilton Corporation
Updated new systems with the installation of new servers, rerouting of interface cables, and refreshing the Hotel’s
computers
The Wine Cellar, Boston, MA
Manager, October 2006-May 2008
Supervised employees and ensured that all tasks were properly allocated and efficiently completed
Educated customers on wine varietals, vintages and price ranges to expedite sales and ensure great customer service
Completed sales transactions by handling cash and ensuring that each credit card purchase was completed in its entirety
Responsible for securing all cash and credit card receipts nightly
Computer Skills:
Experience working with PeopleSoft and Micros software
Proficient in HTML, Microsoft Office, Expressions Web, MS Visio, Visual Basic 6.0
Patrick J. Regele
*******.******@*****.***
References:
Ashley Gleeson
Asst. Food & Beverage Manager
Hilton Boston Back Bay
Boston, MA 02115
(Cell) 1-508-***-****
(Work) 1-617-***-****
Anthony Ventresca
Store Owner
The Wine Cellar
Boston, MA 02111
Dale Lorrain
Business Owner
D. Lorrain Masonry
Holden, MA 01520
Contact this candidate