Customer Service Human Resources

Kelsey E. Burns

**** * ******* **, ********, AZ *5225 Cell: 480-***-****

*********@*****.***

Objective

To obtain a Recruiter position in a growing organization commensurate with

my experience, education, and background.

Professional Experience

BBVA Compass

Tempe, AZ

December 2002 - present

Staff Recruiter August 2006 - Present

. Responsible for daily recruiting needs of 60 banking centers in the

Phoenix, AZ Metro area, 29 banking centers in Albuquerque, NM and El

Paso, TX, Inbound customer service call center, Business Banking,

Investment Banking and Operations.

. Source and recruit Bank Tellers, Personal Bankers, Assistant Managers,

Branch Managers, Customer Service Representatives, Proof Operators,

Personal Investment Officers, Business Banking Officers.

. Utilize internet job posting boards such as Jobing.com,

careerbuilder.com and Monster.com.

. Develop strong relationships with business partners on sourcing and

retention strategies.

. Participate in numerous Career Fairs throughout the Valley.

. Conduct exit interview conversations with employees to identify areas

of improvement.

. Conduct new hire orientation to educate new hires on corporate policy,

procedures, benefits and process new hire paperwork.

Recruiting Coordinator December 2002 - August 2006

. Assisted with pre-employment process to include extending offers of

employment, extensive data entry, background verifications, preparing

offer letters and conducting new hire orientation when needed.

. Involved in Teller Pool for Phoenix-Metro banking centers, which

provided a proactive hiring approach for teller positions.

. Records management/filing/administrative support/producing reports.

. Southwest Human Resources award winner for 2004.

Senior Teller January 2002 - December

2002

. Provided exceptional service to all customers at the In-Store Banking

Center.

. Cross-trained to open new accounts.

. Provided training to all new tellers to the branch.

. Balanced cash drawer on a consistent basis.

. Cross-sold new products to all customers.

. Gold Club Winner for number of referrals for a quarter.

Computer Skills:

Proficient in MS Office (Word, Excel and Powerpoint), Humanic

Education

B.B.A. in Management

University of North Dakota, Grand Forks, ND

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