Customer Service Manager
Resume:
Michael Thomas
Elyria, Ohio
44035
Business Strategies:
Profitability: Satisfied customers maximize profits.
Corporate Loyalty: I respect the need to support corporate initiatives and
standards.
Expectations: To be part of a team that offers ongoing training as well
as advancement opportunities.
Qualifications:
Six years Management experience
Five years Customer service experience
Two years Management Training
Education:
2006 - Present Lorain County Community College
1005 North Abbe Road
Elyria, Ohio 44035
Major: Accounting
1989 - 1993 Admiral King High School
2600 Ashland Ave.
Lorain, Ohio 44052
Employment:
2004 - 2007 Supervisor, Abbe Road Beverage
Elyria, Ohio
>Responsible for training a staff of five
employees in
procedures set forth by the owner operator.
>Cash and inventory control, ordering of
product, and
accounting for business income.
2002 - 2002 Overnight Supervisor, K-Mart Inc.
Brunswick, Ohio
>Stocking, pulling freight, and
maintenance.
>Overseeing a staff of four and their
production.
>Marketing layouts of product for customer
appeal.
2001 - 2002 Production Manager/ Buyer Level 1
Ancom Business Products
Brunswick, Ohio
>AP - AR, ordering products, billing orders to
customers
as well as vendors.
>Tracking purchase orders, inventory control,
maintaining
relationships with vendors and also clients,
call backs to
assure customer satisfaction with their
product and installation.
References:
Brooke Tresch
Store Manager Hallrich Inc.
Tracy Christman
Salary Manager Tri-Arch Inc.
John Whaley
Warehousing Darice / Pat Catans
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