Customer Service High School

Michelle Cortez

***** ********* **

Santa Fe Springs, CA 90670

Home: 562-***-****

Cell: 714-***-****

********@*****.***

Objective: Seeking a rewarding position in a

recruiting/research, customer service or

administrative support role within a reputable

organization. I am looking for a long-term

career opportunity, where I can continue to

develop my skills and advance in my career.

Experience: Various as needed Contract Research/Recruitment

Assignments

10/2005 to 5/2009

Through a combination of phone and internet

research I identified candidates for various job

opportunities on a project by project basis, and

in some cases performed candidate development

duties, such as present job, pre-screen, acquire

resume and gauge level of interest in career

opportunity. During this time I worked on

assignments for the following companies

intermittently on an as needed basis:

PeopleSource, LLC, - Overland Park, KS

The Good Search - CT

The Almont Group - Los Angeles, CA

Recruiter

Accounting Advantage - Long Beach, CA 9/2008 to

12/2008

Reason for leaving: I was laid off when the Long

Beach Branch closed due to the slow economy.

Responsibilities: Ran a full recruiting desk,

from client development/sales, to sourcing and

recruiting candidates (candidate development) to

fill open job requisitions for temp/temp to

perm/direct hire opportunities, focusing on

accounting/financial professionals. Performed

in-person interview with all viable candidates,

processed all application paperwork,

administered all applicable skills tests, and

processed all I-9 paperwork, including

verifications of eligibility to work within the

U.S. using the government E-Verify system.

Sr. Research Specialist

Custom Research Solutions, Los Alamitos, CA -

6/2004 to 10/2005

Reason for Leaving: I was able to find enough

contract work on my own at the time to be able

to work 100% from home, and with very flexible

hours, which fit into my schedule much better at

the time. The pay was much better.

Sourced passive candidates through cold calling

and internet research. Perform research as

necessary to familiarize myself with industry &

corporate hierarchy in order to source

appropriate candidates. Screen candidates for

skill sets, employment history, areas of

expertise, education, future goals and interest

level in presented opportunity. Make

recommendation to management as to viability of

candidate.

Senior Associate

Resource Planning, Inc, Tustin, CA - 7/2002 to

10/2003

Reason for Leaving: Decided to take time off to

raise children.

Responsible for 2 major functions: First, as

Exec. Assistant to the president of the company

I made travel arrangements, booked & helped plan

large and small scale meetings, transcribed

dictation, composed documents, invoiced clients,

and keep track of president's appointment

calendar. Second, on the Recruiting Side I

sourced candidates for executive/upper

management level positions through cold-calling,

internet research, public info database research

and placing ads on internet job boards, and

subsequent screening of resumes and candidates.

Temp Assignments:

Kelly Services, Orange Ca.

Finance Professionals, Irvine, CA - 12/2001 to

6/2002

Reason for Leaving: Temporary Assignments ended.

Held various temp positions in customer service,

and data entry for insurance, dental benefits

and medical billing companies in Orange County.

Verbals Researcher

HireRight Inc, Irvine, CA - 7/2001 to 11/2001

Reason for Leaving: Laid off due to impact 9/11

events had on hiring.

This was a telecommuting position. I was

responsible for verifying education and

employment facts and conducting interviews with

professional & personal references to assess job

applicant's previous work history. Analyze and

evaluate applicability of collected data. Find

the appropriate source to verify information,

including multiple organizations and levels of

authority.

Sr. Customer Care Rep - Help Desk

Allstate Teleservices, Diamond Bar, CA- 6/1999

to 12/2000

Reason for Leaving: Laid off, staff reduction.

Originally hired on a Temp to Hire basis by

Kelly Services, then promoted and eventually

hired as permanent employee by Allstate in 1/00.

At the Help Desk, as a Senior Customer Care

Representative I would troubleshoot

e-mail/voicemail issues, and Allstate website

registration problems, resolve customer & agent

complaints, prepare and fax evidence of

insurance, and order and mail I.D Cards and

copies of current policies.

Expertise: Recruiting, Sourcing/Name Generation Experience

includes, but is not limited to:

Accounting/Finance

Healthcare (Nursing and Allied Health

Professionals)

Pharmaceutical/Biotech

Information Technology/Information Systems

Manufacturing (industrial and food products)

Data Storage and Inventory Management Systems

(RFID)

Restaurant and Retail Management

Aerospace, DOD, Aviation (Mechanical Engineers,

Procurement & Cost Analysis)

Education: Pioneer High School - Whittier, CA

High School Diploma.

Currently Enrolled at Fullerton College,

Fullerton, CA

1st Year Student working towards a Bachelors of

Arts Degree

Excellent Computer Excellent Verbal &

Skills: Skills Written Communication

Microsoft Excel Skills

Microsoft Outlook Internet Research

Microsoft Word Typing/Data Entry

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