Manager Customer Service

Patrick J. Powell

**** ******** ****** ******, **** 44236 330-***-****

*********@*****.***

OBJECTIVE

To apply my proven leadership qualities and managerial skills developed

over a 20-year period overseeing all phases of operations in a service

center/production environment; to increase operational efficiencies where

needed and to increase profits for my new employer by utilizing my drive

and the people development and communication skills acquired through

managing union and non-union facilities.

KEY SKILLS

. Project management

. Production Scheduling

. Process improvement

. Lean Mfg.

. Quality control

. Team building

. Logistics/DOT

. Plant layout

. Budgeting

. OSHA/EPA compliance

. Machine/plant maintenance

. Scheduling

EXPERIENCE

Crucible Materials Corporation

08/84 to 09/09

Syracuse, N.Y.

For over 133 years, a recognized leader in the production and distribution

of specialty tool steels.

Manager, Distribution Operations

06/02 to 09/09

Responsible for day to day management of staff in three facilities.

Divisional responsibilities that included; overseeing capital and major

expense projects, managing equipment and facilities, training warehouse

supervisors, warehousemen, machine operators and maintenance personnel,

maximizing efficiency, creating and implementing operational policies and

procedures, monitoring production and working with corporate and local

management to ensure OSHA and EPA compliance in seventeen districts across

the U.S. and Canada.

. Reduced divisions lead times to 1.9 days in 2009, down from 2.5 days

in 2002

. Reduced divisional operating costs 11% from 2002 to 2009 by improving

processes, layouts and equipment

. Developed and implemented production standard, and processing cost

programs

. Instrumental in implementing lean training program based on Toyota

Production System.

. Met or exceeded $ 200,000 annual cost reduction target every year

. Directed and lead consolidation efforts of the Cleveland, Cincinnati

and Indianapolis warehouses into a new state of the art facility in

Dayton, Ohio

. Worked with IT department in developing and maintaining an equipment

and facilities database to track trends and costs to properly budget

and implement predictive maintenance program

Patrick J. Powell

Manager - Cleveland Steel Center

07/08 to 09/09

Manager of sales and operations for the district with P & L

responsibilities.

Equipment and Facilities Manager

06/96 to 06/02

Responsible for managing all capital and major expense projects and

maintaining equipment and facilities, as well as overseeing operational

training for all warehouse employees.

. Reduced cost while increasing production by replacing outdated

machinery, updating layouts, automating where cost effective and

utilizing best practices

. Reduced cost and downtime by implementing and monitoring preventive

maintenance program and manufacturing parts in house

. Negotiated multiple national contracts and agreements with machine

manufacturers, suppliers and repair and maintenance contractors

Warehouse Manager, Cincinnati, Ohio

10/90 to 06/96

Managed daily operations in a multi-shift service center including

scheduling, production, shipping and receiving, budget control, quality

control, personnel and maintenance.

. Reduced days to ship from 3 to 1.5 while simultaneously reducing

overtime 10% by properly training, motivating and managing employees

. Managed overtime, repair and supply expenses at or under budget every

month during tenure as warehouse manager

. Increased production through changes in job responsibilities and plant

layout

Shift supervisor, Cincinnati, Ohio

04/88 to 10/90

Managed the production of the night shift. Repaired and maintained

machinery.

PROFESSIONAL DEVELOPMENT AND TRAINING

"First Choice" and RONA Training Model

Participated in numerous comprehensive training sessions from 2005 to 2008

lead by Dr. Donald Rice, retired Professor Emeritus at Texas A&M University

and noted author, lecturer and consultant to the distribution industry.

Emphasis and training was on improved profitability, customer service,

quality enhancements, cash management and other key drivers in distribution

excellence.

Lean Training

Team leader in monthly training sessions in 2008 and 2009; Instrumental in

implementing lean program that resulted in double digit percentage

reductions in both overall lead times and operating expense.

HONORS AND AWARDS

Recipient of Crucibles President's Award in 2002 for outstanding

performance

EDUCATION

Currently pursuing a Bachelors degree in Manufacturing Industrial

Engineering

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