Customer Service Manager
Resume:
Sevan Ohanian
Marietta, GA 30008
*****.*******@*****.***
Work Experience
Flagstar Bank
Smyrna, GA
Senior Personal Banker and Vault Manager March 2008-Present
• Managing entire branch cash supply and controlling all vault cash
distribution and receipts, including ordering and shipping cash, as Vault
Manager
• Ensuring branch and staff have adequate cash and are within cash limits
• Acting Assistant Branch Manager when ABM not available
• Auditing tellers, vault, monetary instruments, ATM cards for accuracy to
ensure branch compliance and various other operational duties
• Successfully selling financial products to new customers and cross-selling to
existing customers to insure branch goals are met
• Training new employees
• Marketing by telephone and in person
• Researching customer discrepancies, questions, and complaints
State Department Federal Credit Union
Washington, D.C
Senior Member Service Representative January 2003-February
2008
• Managed, processed and disbursed loans
• Sold financial products and opened accounts
• Expedited various member requests and provided superior customer service
• Researched member discrepancies
• Audited and balanced Automated Teller Machine
• Interviewed for loan requests
Harbor Capital National Bank
Rockville, MD
Customer Service Representative June 2000-September
2002
• Opened accounts
• Sold financial products to customers
• Balanced ATM
• Handled cash drawer
Armenian Tourism Development Agency (ATDA) Yerevan,
Armenia
Volunteer September 2006-December
2006
• Wrote various speeches for the Deputy Minister of Trade and Economic
Development
• Composed letters on behalf of the Minister of Trade of the Republic of Armenia to
the Tourism Ministers of France and Greece
• Created a travel guidebook for the Syunik province of Armenia (sponsored by the
OSCE for the economic development of the region)
• Assisted in organizing a roundtable discussion between the Ministry of Trade with
ATDA and a group of Diaspora Armenian investors interested in investing in the
tourist infrastructure of Armenia
• Organized a familiarization trip with 172 tour operators from France
• Edited and posted content on web site of ATDA
• Wrote press releases for ATDA as well as the Ministry of Trade
Education
University of Maryland, School of Business College Park, MD
Finance and International Business B.S Degree awarded
August 2002
GPA: 3.12
Community Service Activities
Armenian Church of Atlanta Atlanta, GA
Treasurer January 2008-
Present
• Managing and reconciling Church bank account
• Administrating debits and credits for the Church
• Preparing an operating budget
• Keeping financial records and preparing financial statements for the Church
using Quick Books
• Making critical decisions as a member of the Church Board
• Generating new fundraising ideas as well as ideas for religious and cultural
programming
• Planning and organizing Church events
• Representing our parish at Armenian Church functions at the national level
Armenian Church Youth Organization of America Washington D.C
Chapter
Chairman January 2005-February
2008
• Delegated responsibilities to members of an Executive Committee
• Conducted meetings with Executive and general membership
• Organized programs and events for Armenian community
• Represented chapter at national ACYOA events
• Gave public speeches and reports at national and local ACYOA events
• Coordinated Executive Committee activities and responsibilities
Treasurer January 2002-January
2004
• Prepared financial reports for the chapter and kept financial records
• Set the budget of the chapter
• Maintained chapter bank account and distributed checks on behalf of
chapter
• Gave input and advice to Chairman as an Executive Committee member
Language and Computer Skills
Fluent in Armenian and Turkish
Proficient in MS Word, MS Power Point, MS Excel, and Quick Books
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