Sales Customer Service

Sharlene Reddy

Phone: 714-***-**** E-mail: abmvzg@r.postjobfree.com

***** *** ******** *****, ****** Hill, California 95037

Professional Experience

SAGARIA LAW FIRM, San Jose, California

Client Care Coordinator and Chapter 13 Case Manager, June 2009-November

2009

. Organized and submitted court filings with both federal and state

courts.

. Resolved objections raised by trustees in a timely manner.

. Prepared legal complaints, petitions and court filings.

. Provided both superior and confidential customer service to clients.

. Facilitated initial client consultations and managed retainer

appointments.

FREMONT INVESTMENT & LOAN, Ontario, California

Loan Resolution Specialist II, April 2006-August 2008

. Awarded Top Short Sale Negotiator.

. Provided feedback to management regarding sales strategies.

. Provided solutions to clients in need of financial services.

. Reviewed and analyzed values of properties to best liquidate the

asset.

. Negotiated sales with clients and counsel.

. Counseled borrowers and determined solutions which matched their

individual financial needs.

AMC MORTGAGE SERVICES, Orange, California

Loss Mitigation Specialist, September 2003-April 2006

. Awarded Top Short Sale Negotiator.

. Created a specialized sales team to address disaster stricken

areas.

. Analyzed sales reports and provided feedback to management.

. Negotiated short sales with agents and investors, collected

necessary documentation and presented solutions to management.

. Piloted specialized web-based program to enhance customer

management practices.

. Reviewed appraisals, analyzed values, and utilized discretion

and judgment to make a determination on how to best liquidate

assets.

. Specialized in client negotiations over troubled properties.

IRVINE WEB WORKS, Irvine, California

Sales Representative, November 2002-September 2003

. Awarded Top Sales Producer.

. Maintained websites and merchant sales account.

. Developed new accounts while servicing existing clients.

. Managed sales channels within an assigned sales portfolio.

. Provided marketing solutions to clients.

. Analyzed sales reports and provided feedback to management.

. Reviewed credit reports, processed applications and prepared

leases.

Education

UNIVERSITY OF CALIFORNIA, Davis, California

Bachelor of Arts, June 2002

Majors: Communications and Organizational Studies, Minor: Sociology

Personal Interests

. Snowboarding and ATV Riding

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