Project Manager

**** ****** *** ** ***** RAMOS PH: 754-***-**** .

KENNESAW, GA 30144 ****************@*****.***

SAP EXPERTISE

. Blue Print Documentation for FI-CO, MM-SRM and SD modules. (R/3 4.7 &

ECC6.0)

. Detailed RICEF (Reports, Interfaces, Conversion, Enhancements and

Forms) documentation. Functional, and down to the fields and logic

details.

. Development of training documentation.

. Trainer, and train the trainer.

. Development of detailed BPP (business process procedures). Step by

step how to guides with screenshots and business rules for each

transaction or process.

. Development of Test Scripts for the different processes and

transactions.

. Performing Unit testing, and user acceptance test.

. Go-Live Hypercare of end users.

. Define conversion and interface files rules and processes. Test and

issue resolution.

. Ongoing support on how to questions, or process improvements, which

might lead to configuration changes.

. Complete life cycle of small system changes and or developments -

specs, test, go live and support.

. User roles definition, access policy delineation, taking in close

consideration the balance between segregation of duties and internal

controls, and business processes - Sarbanes Oxley

. SAP (FI/CO/MM/SD) Roll-out, in over 29 countries in the Americas

region. 2 SRM implementations (US & Mex)

. SAP FI-CO, MM (FIAA) functional expert, with clear understanding of

cross-module integration.

.

PROJECT MANAGEMENT EXPERTISE

. 7 years Implementation of IT, Finance and Procurement related Projects

at a international level (Americas Region) with emphasis on SAP R/3

FICO MM SD and SRM (3 yrs with SRM).

. 4 years Managing Telecommunication Projects (Data)

. 3 year Managing manufacturing projects (Distributed Control Systems)

. Coordinate and lead requirements gathering meetings

. Project budgeting, coordination, status reporting

. Allocation of project team resources - recruit and hire when needed

. Obtain project sponsor and stakeholders approvals

. Coordinate the resources necessary to successfully complete the

project. Direct and remote supervision, across multiple time zones.

. Develop detailed project schedules, project estimates, resource plans,

and status reports

. Conduct regular status meetings to review project activities

. Communicate major milestones and identify potential project risks;

. Set and managing client expectations, managing and escalating issues

and changes

. Manage 3rd party vendors - consultants, product and service providers.

SAP Professional Experience

Project Manager/Senior FICO, MM SRM Functional Lead with SD

Aug/06-Present

DHL Worldwide Express, Plantation - FL

. Under minimal supervision, spearhead initiatives and ad hoc projects

throughout the Americas region, and cross business units. Perform

project management activities, from initiation, trough planning to

execution, monitoring and controlling for DHL's Finance Operations

Americas department, ensuring that project goals and objectives are

met within agreed upon time, scope, and resource requirements. At the

same time, provide SAP expertise on decision making, and project

coordination.

Projects: Global KPIs - a BW project

Purchased Air Migration to SAP from JDE (DHL-USA) - a PtP

Project

MM-SRM/EBP integration lead US and Mexico deployment

Redefinition of roles and segregation of duties for South

American Countries following Sarbanes Oxley principles.

Currency change in Venezuela from VEB to VEF.

Change in Chart of Accounts in Argentina

Implementation of new IETU tax in Mexico

Implementation of R/3 (FI/CO MM SD) roll out in Central America

(5 countries) and the Caribbean (14 countries)

Redefinition of backend, frontend processes for the South

American, Central American and USA Financial Shared Service

Centers.

Overhaul of billing systems interface to SAP using XI (5

countries, 14 systems)

Migration from Perfect Commerce to IBX - SRM and R/3 Integration

(Mex and US)

SAP Support Center Manager

Oct/08-Jan/09

Meridian Partners, Miami Beach - FL

. Built an SAP Support Center to provide level 1 (BI/BW) and level 2

support (FI-CO, FM/GM, PS, SRM/MM, BI/BW & Basis) to a public sector

entity (Jefferson County Commission), with oversight of 8 Senior

Consultants. Established change control processes, rolled out the

ticket system with a proper classification of issues (Break Fixes,

Support Calls, or Enhancement Requests), and prioritization. Based on

contractual SLA. Coordinated the restructure of their R/3 landscape to

make it compliant with Best Practice. Provided weekly ticket and

project status reports. Set a good relationship with the client which

allowed to manage their expectations, and facilitated managing and

escalating issues and changes.

FICO, MM Functional Lead

Aug/03-Apr/06

DHL Worldwide Express, Plantation - FL

. Following the ASAP project implementation methodology, reviewed

process localization, and coordinated the implementation in 10 Latin-

American countries of the end to end Purchase to Pay (PtP) process in

SAP according to the regional roll-out template and in coordination

with the local and Corporate Finance and Procurement, and its

integration with other business areas such as accounting, treasury,

taxes and internal audit.

. Promoted the appropriate management awareness of best practices in the

P2P arena designed to drive maximum cost effectiveness and quality

management via coaching and presentations, as they pertain to a

financial shared service center environment.

. Provided SAP support and training to local and regional staff.

. Reviewed and coordinated additional requirements (Request for changes)

in order to incorporate them to the local or regional solution.

. Supervised at a distance the work of external consultants and an

interns.

Business / Systems Consultant

Jan/03-Jul/03

Client: DHL - RAP Project

. Interfaced with DHL business units, to formulate and define system and

process scope and objectives based on user/business needs and SAP best

practices and capabilities for the entire finance operation and

processes. This served as the base template/blue print to build a

regional SAP roll-out project under a financial shared service center

environment.

. Areas of design included: Purchase to Pay (PTP), Order to Cash (OTC),

Record to Report (RTR), Controlling and Materials Management and

security profile.

. Exercise judgment to devise or modify procedures to solve complex,

cross-functional problems while considering back offices integration,

operational integration, operational limitations, operating time and

the desired form of the results.

. Prepare KPIs specifications for finance processes, from which

evaluation reports will be prepared and resources will be determined.

. Intensively aided in the generation, of the project's Business Case.

Education

Master of Business Administration - Entrepreneurship

December 2003

Nova Southeastern University, Fort Lauderdale - FL

Bachelor of Science in Electronic Engineering

September 1994

Simon Bolivar University, Caracas - Venezuela

training

Professional Consulting - DPWN

December 2006

Other

. Languages: Fluent in English and Spanish (Native), basic

Portuguese.

. Above-average oral and written communications skills.

. Able to relate at the VPs, Directors and CxO s level.

. Proactive, responsible, dedicated, self motivated, competitive,

patience, calm. A team player with good problem solving skills.

Result and Process Oriented, very analytic.

. Highly computer literate as a power user (Windows 95/98/2000/XP,

Microsoft Office, Internet Explorer, Visio, MS Project, SAP, etc.)

and at a programmer level (Basic, Visual Basic, Pascal, Access,

DbaseIII+, Fox Pro, Filemaker Pro, HTML, Net Object Fusion, SQL,

PHP, Cold Fusion). Can pick a new programming language and system

in no time.

. Seasoned professional. Concerned with problems that have a direct

and important effect on business programs and results.

. Excel Guru.

. Able to shape complex problems into workable projects.

. Extensive travel through Latin America, and Europe.

other Professional Experience

Profit Improvement Program Intern - Business Analyst

Jul/02-Dec/02

DHL Worldwide Express, Plantation - FL

. Effectively assisted in the conception, implementation, follow up and

work flow design for a high visibility profit improvement program

focused on the Latin-American region (Mexico, Brazil, Argentina,

Chile, Ecuador, Peru, Colombia & Venezuela)

. Performed complex marketing data analysis using Excel and Access

. Had to travel to Latin America and interact with country managers and

directors

. Served as a communication channel between the regional office and the

region's countries

. Helped gather and design system requirements for the implementation of

a cash customer rewards card

Scholarship Coordinator

Nov/01-Jul/02

Nova Southeastern University - FL

. Coordinated the Common Knowledge Scholarship Foundation Activities

. Developed and executed workflow, policies and procedures, contacted

possible sponsors, developed marketing letters

. Maintained communication with scholarship participants and winners

. Administered the web based database of the foundation

Senior Sales Consultant, Financial Sector (Major Clients)

Nov/97-Mar/01

CANTV (Verizon Subsidiary), Caracas - Venezuela

. Responsible for the complete sales process of global telecommunication

solutions (voice/data/wireless/Internet) for major financial-sector

clients - Project Leader. Solutions include transport, together with

the WAN/LAN equipment as well as telephone lines

. Successfully identified and created needs in the clients which

generated new projects

. Effectively elaborated, delivered and presented project proposals and

bids

. Responsible for the timely delivery of the solution

. Strategically maintained long term relationship with clients through

the creation of strong friendship bonds

. Actively participated in several ERP and CRM system projects during

their conceptual design and implementation, as well as with the

outline of my department's workflow procedures and recommendations as

of to improve workflow efficiency as it related to other departments.

System Center Engineer

Oct/95- Nov/97

Honeywell, Caracas - Venezuela

. Responsible for the Design, Assembly, Test and Troubleshoot of

Honeywell's Distributed Control Systems and Networks

. Prepared documentation required to build the systems related to the

projects (build books, wiring lists, production goods lists, pre-

delivery lists, etc.)

. Performed calculation, procurement and requisition of Honeywell's and

third party materials

. Established sourcing strategies for strategic materials

. Supervised technicians during the different phases of assembly, wiring

and system tests

. Created and maintained the department's procedures, working

instructions and workflow diagram related to ISO-9000

. Provided support to the sales department for the elaboration of

proposals

. Was involved in project management in the estimation of production

costs

Plant Engineer

Sep/94 - Oct/95

PRODUVISA (Glass Bottle Manufacturer), Cagua - Venezuela

. Repaired, calibrated and maintained the electronic control equipment

of glass containers forming machines

. Coordinated the preventive maintenance labors

. Redesigned and updated workflow charts

. Assisted the foreign technicians in the maintenance and commissioning

labors.

. Management of the technical workforce

Field Engineer

Oct/92 - Oct/94

Inversora Helikon S.A. (Maintenance Service Company), Caracas - Venezuela

. System design and Implementation of projects

. Integrated computer systems with other automation systems

. Office automation and customized software for Windows

. Structured cabling network systems detail engineering and

specification.

Contact this candidate