Customer Service Registered Nurse
Resume:
Eugina Becton
Cell: 240-***-****
Silver Spring, MD 20910
Email: abmvxd@r.postjobfree.com
CAREER GOAL
Expect to begin an entry-level position in the Human Resource department
and gain experience in the functions of employment, performance management,
administration, recruitment, compensation, benefit programs and training
programs. As well as utilize my communication, interpersonal,
organizational and customer service skills, in order to increase
productivity within an organization.
PROFILE
. Seven years of experience in administrative support and customer
service.
. Excellent interpersonal and communication, customer support, and
office support skills.
. Detail oriented multi-tasker with the ability to balance competing
priorities.
. Highly motivated and enthusiastic with strong work ethics.
. Proven ability to work successfully in a team environment.
. Excellent written and oral communication skills.
. Ability to self-manage.
EXPERTISE
Computers: Office:
Microsoft Word Front office management
Microsoft Excel Customer service/Reception
Microsoft Outlook Report writing/Professional
correspondence
Quickbooks Manage correspondence
Solomon/Clarus Answer and route phone calls
Windows/Adobe Acrobat Reader Personify
TIMMS
PROFESSIONAL EXPERIENCE
American Psychiatric Association (APA)
July 2006 to Present
Revenue Assistant
This position is accountable for handling the revenue for the APA, which
requires daily attention and processing. Assist in the month-end close
process and the annual audit. Help to investigate any miscellaneous items
and respond to customer inquiries in a timely manner. Report to the
Director of Finance and the Assistant Director of Finance as well as, take
direction from upper management, who has oversight of the finance
department.
. Process all cash and checks received by the association and prepare
deposits to be taken to the bank on a daily basis.
. Record all journal entries for cash receipts on a daily basis and
develop monthly cash receipt report for the Director of the
Political Action Committee.
. Prepare batches of payments for processing through Verisign and
Vital POS Partner.
. Process credit card transactions and distribute reports to
appropriate departments.
. Provide primary data-entry support into the Clarus and Solomon
system.
. Assist in managing ongoing registration for meetings.
. Reconcile financial records with the Meetings and Convention
Department at regular intervals and process all registration refund
requests according to policy.
. Responsible for preparing accounts receivable reconciliations on a
monthly basis.
. Assist with budget and expense reports related to the monthly Chief
Financial Officer package.
. Provide accounting data and information concerning financial input,
reconciliation, accounting control, accounting problems, and
financial reporting issues.
. Help to investigate any miscellaneous items and respond to customer
inquiries in a timely manner.
Ralph J. DiPietro, LLC
Book Keeper/Legal Assistant
June 2005 to July
2006
This position was responsible for bookkeeping and accounting maintenance as
well as general office duties such as the scheduling of client
appointments, maintaining case calendars, answering incoming telephone
calls, and reporting to upper management.
. Performed bookkeeping and general ledger book maintenance.
. Updated accounts and ran biweekly reports.
. Balanced journal and cash records and distributed invoices on a weekly
basis.
. Maintained delinquent accounts and client contact.
. Acted as a liaison between attorneys and clients by means of written
and oral communications.
. Conducted factual research, acted as a case manager, and assisted with
the management of litigation cases.
. Organized and monitored attorney's workload.
. Typed, formatted, and edited reports, presentations, client handbook
updates, and related documents using Word and Excel.
. Provided assistance for special projects or presentations.
. Responded in a timely and professional manner to questions and service
requests from clients.
Children's National Medical Center
Child Psychiatric Specialist-Part-Time
June 2005 to December 2006
Responsible for the implementation of nursing care for a child or group of
children and their families from admission through discharge, under the
direct supervision of the registered nurse.
. Oversaw and observed behavior of children between the ages of 5 and
12.
. Admitted patients through the admissions process and through
discharge.
. Interfaced extensively with patients, psychologists, psychiatrists,
social workers, families, officers, speech pathologists, and other
specialists.
. Observed and reported changes on patient changes and matters of
concern.
. Explained procedures of the unit to family and social workers.
. Maintained daily charts and other confidential information.
. Designed and carried out care plans.
. Provided patient and family education and child specific educational
in services.
Bierman, Geesing & Ward, LLC
Accounting Assistant
January 2003 to August 2004
Provided support to the account payable and receivable manager and
supervisor. Responsible for providing information and maintaining the
general ledger.
. Handled 90 percent of billing in a high-volume firm.
. Submitted bills in iClear and NewInvoice.
. Assisted accountants with preparing quarterly audit.
. Maintained bills in general ledger book.
. Updated accounts and ran biweekly reports on outstanding bills.
. Balanced journal and cash records.
. Retrieved account information when requested.
. Ran daily balances and transactions in two major accounts.
. Verified and updated database information.
. Managed special projects, as assigned.
EDUCATION
BA in Psychology from North Carolina A&T State University May 2005
MS in Human Resource Management from
the University of Maryland University College In progress
Completed Courses
Organizational Communication & Group Development
Employee Relations
Organizational Leadership Decision Making
Issues and Practices in HR Management
Manager Technological Society
Contact this candidate