Customer Service Sales
Resume:
RECRUITER
Profile Summary
Dedicated Recruiter with over ten years experience managing full spectrum
human resource programs, services, and functions, strong command of
recruiting practices.
Key Skills
? HR Generalist Affairs ? Taleo
? Cold Calling ? Mediation / Dispute
Resolution
? Program and Event Management ? Staff Recruitment & Retention
? Labor / Employee Relations ? Lead generation
? Team Building / Morale Building ? Employee development &
training
? Employee Counseling ? Contract negotiations
EXPERIENCE
Kindred Healthcare, Pittsburgh, Pennsylvania
Job Title: Talent Acquisition Manager
February 2010 - Present
Solid knowledge of all elements of Recruiting and regulations in regards to
hiring practices. Knowledge of local, state and federal laws governing
Human Resources. Flexible, innovative and have the ability to manage staff,
responsibilities and priorities in a fast paced, growth-oriented, high
volume, and time-critical environment. Currently recruiting for five
Kindred Hospitals.
. Full cycle recruiting for all clinical staff
. Sourcing
. Strong customer service skills
. MS Office experience
. On-boarding documentation for new hires
. Build relationships with school and third party vendors
. Attend Career Fairs and Job Fairs
. Lead generation and follow up
. Social media networking
Crdentia Healthcare, Charlotte, North Carolina
Job Title: Recruiter
July 2007 - January 2010
. Full cycle clinical and non clinical recruiting
. Sourcing
. Excellent written and verbal communication skills, coupled with the
ability to effectively respond to and interact will all levels of
organizational staff.
. Excellent presentation, facilitation, analytical and interpersonal
skills, ability to effectively multitask.
. Strong customer service skills
. MS Office experience
. On-boarding documentation for new hires
. Work with staff managers to assess training needs gaps, develop training
programs to address the gaps, and conduct or schedule the training
needed. Work with the Director of Compliance to ensure that all
mandatory and prudent safety training is presented and documented.
. Recruits and hires hourly and salaried employees and processes new hire
paperwork. Positions include exempt and non-exempt healthcare positions.
. In office and virtual office
. Build relationships with business and schools for recruiting
. Attend Career Fairs and Job Fairs
. Lead generation and follow up
. Business to Business sales
Carnival Cruise Lines, Miami Florida
Job Title: Recruiter
December 2003- July 2007
Responsible for recruiting candidates for permanent inside sales call
center positions, organizing career fairs, creating offer letters,
attending career fairs, interviewing, evaluating pre employment testing,
assisting in the interview process for entry-level employees, orientation
of new employees, promotion and transitional programs from trainee status
to full employment, assist in the publication of company newsletter,
perform reference check and education verifications.
. Assisted in doubling the sales force for the company
. Implemented key changes in pre-employment testing; raising the standards
for testing allowing my department to acquire better candidates to fill
our positions.
. Assisted in training sales people
. Recruitment - Including Interviewing, posting ads, background checks etc.
. Processing of New Hire and Termination paperwork
. New Hire Employee Orientations
. Work Closely with Manager of Recruitment and HR Manager to develop
policies and procedures in conjunction with corporate strategy.
. Developed and executed a variety of communications methods to positively
share important information with all associates at Carnival Cruise Lines
as a method to insuring the organization accomplishes its key objectives.
. Determined staffing needs, recruit and interview candidates, and
facilitate the selection process to hire top grade associates. Select
advertising media, create advertisement copy, and review media for
effectiveness while maintaining effective cost controls. Administer the
recruiting and applicant flow process
. High volume fast paced recruiting for monthly training classes
Copier Technologies, Pompano Beach, Florida
Job Title: Account Manager
May 2003- November 2003
. Partners with the Management team to continually develop and implement
promotional material
. Setting and achieve sales goals
. Business to business sales
. Extensive cold calling and strong closing techniques
. Top sales person for South Florida Region three consecutive months
Sanford Rose Associates, Pembroke Pines, Florida
Job Title: Recruiter
April 2000- May 2003
. Full cycle recruiting
. Responsible for the new hire on boarding process, including completion of
all new hire paperwork, background investigation and drug screening and
reports all findings to Managing Director of U.S. Operations.
. Responds effectively and timely to inquiries regarding company policies,
procedures and government compliance issues.
. Maintains objectivity and contributes to building a positive team
environment.
. Aggressive Cold Calling
. Sales
. Establish relationship with business
. Goal Setting
. Inside office and virtual office
Education
1/2009 - Present
Grand Canyon University
Professional Counseling Masters Candidate 2012
Phoenix, AZ.
8/2003- 12/2006
American Intercontinental University
B.A. Degree in Business Administration/ Human Resource Management
Atlanta, GA.
Cum Laude
8/2000 - 6/2003
Broward Community College
A.A. Degree in Psychology
Hollywood, FL.
Dean's List
References available upon request
Ray Gladney
3475 Oak Valley Rd. Unit 840 Atlanta, GA 30326 % ***.*******@*****.***
? ***.*******@*****.*** *803-***-****
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