JOE ZMARZLY

*** ***** ***** ***** ? Friendswood, Texas, 77546

281-***-**** ? abmvx5@r.postjobfree.com

SENIOR IT DIRECTOR/MANAGER/ARCHITECT/STRATEGIST: Operations /

Infrastructure

AREAS OF EXPERTISE

Project Management ? Budget Planning ? Cost / Efficiency Improvement ?

Technical Innovation

Team Building / Leadership ? Training / Mentoring / Staff Development ?

Vendor Management

Server & PC Engineering ? All Types of Network Communications ? Disaster

Recovery Specialist

System Implementations ? Strategic Planning ? Systems / Network Security ?

Business Analysis

Hand-on Infrastructure Architect ? Data Center Operations & Design ? Expert

Communicator

PROFESSIONAL EXPERIENCE

NABORS CORPORATE SERVICES, Houston, Texas ? 2005-2009

World's largest land-based drilling contractor.

Director of IT Operations: Orchestrated all IT Operations projects, daily

operations, installation activities, and security, directing a staff of

more than 40. Managed network and telecommunications engineers, customer

support personnel, hardware designers and engineers, and data center

engineers. Administered annual $20-$50 million budget, 3000+ PCs, 200+

servers, 150+ locations, 600+ rigs, 2 data centers. Established strategic

direction, operational metrics, managed vendor relationships, and provided

staff development.

. Negotiated new telecom contract at Nabors with AT&T that provided for a

savings of $600,000 per year for MPLS services which also included

additional support services.

. Satellite provider carrier selection initiative to select a voice and

data network provider for the rigs between multiple carriers.

Responsibilities included the technical design as well as the contract,

pricing, SLAs, and finalizing the MSA.

. Established a co-data center in Austin. Created the design, negotiated

the contracts for the network, data center, and hardware, managed the

internal staff and external contractors to complete the implementation.

Project also included the data center vendor selection process.

. Improved network, server, and application performance and stability by

implementing a monitoring / alerting application for system health and

availability and establishing SLAs. Communicated results to all levels of

management.

. Established and maintained all department operating procedures and

documentation.

. Implement a VOIP (IPCC) call routing system to provide for improved

customer call routing to the help desk and provide visibility so that

SLAs could be created and maintained.

. Developed disaster-prevention processes including implementation of

server clusters, shadow copies and data replication.

. Deep understanding of all types of network connectivity and hand-on

support for switches and routers.

. Hands-on desktop management, design, installation, and support for XP and

Windows7 desktops and W2000/W2008 servers.

. Completed a technology refresh project for upgrading over 1000 PCs in 100-

plus locations.

. Multi-platform management of both UNIX and Windows environments.

Successfully completed major upgrade from HPUX 11i to Linux 4 (23

servers) for Oracle RAC project.

. Designed and implemented Cisco NAC for network access security.

Continued ...

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. SAS70/SOX audit specialist. Worked with auditors to create and review

controls, test and verify as needed.

. Implemented a consolidated Exchange 2007 environment utilizing CCR and

SRC to achieve high availability.

. Implemented SMS/CM for machine patching, inventory, and license

management.

. Extensive deployment and use of EVA/MSA/XP SAN storage in Houston and

Austin data centers. Including HP and NetApp SAN.

. Designed a VMware/HyperV initiative for both data centers resulting in

100+ VM servers for DR, test, and production saving at minimum

$100,000 per year in hardware and support cost.

. Improved backup process using DPM and Robocopy to improve backup times

and eliminate field backups and at the same time provide for high

availability.

. Vendor management, purchasing, and contract negotiations for the

Operations group including telecom, HP and Cisco hardware, data centers,

and Microsoft resulting in significant savings and improved services.

. Full staff professional development, training to company procedures and

policies, annual reviews, and other HR tasks as required.

. Always focused on whatever it takes to provide outstanding customer

service.

NATIONAL OILWELL VARCO, Houston, Texas ? 1988-2005

A $3 billion provider of oil drilling and exploration supplies and

manufacturing services. More than 150 domestic and international sites and

3,000-plus computer users.

Director of IT Infrastructure (2002-2005)

Director of Business Technology (2000-2002)

Director of IT (1988-2000):

Built and managed a sophisticated voice, data and information technology

organization beginning with the introduction of mini-computers at primary

locations, upgrading to an advanced, highly connected system and a

department with a $12 million annual budget. Managed a staff of more than

20 direct/indirect reports. Performed cost-benefit analyses, managed

budgets, negotiated and implemented telecom, software, hardware, and

services contracts, established operating metrics, and set the tone for

technology aligned and adapting to an increasingly expanding business and

evolving technology.

. Switched from frame relay to MPLS / VPN at National Oilwell Varco and

negotiated new data contracts, increasing network bandwidth by 550% and

saving $1.5 million annually.

. Cut annual costs by $500,000 by consolidating 12 Exchange 5.5 servers

into a single 2003 Exchange server cluster.

. Saved $1.4 million per year by negotiating communications contracts and

implementing a Glovia ERP application to manage 60% of total business

volume.

. Pioneered development of a full VPN-based Wide Area Network that improved

performance and reduced costs, and data center server consolidation that

saved $200,000 annually.

. Drove early implementation of NAS (NetApp) disk storage technology in the

data center, improving speed and reliability.

. Early implementer of WiFi technology for facility WAN connections. Built

towers, connected 6 locations within a 17 mile radius of the tower

saving $120,000 per year and at the same time improving reliability and

speed.

. Developed "light touch" and "zero touch" PC reimaging capabilities,

reducing down time from as much as 6 hours to 1 hour.

. Implementing tier 1 ERP packages including Oracle, Glovia, and JDE,

including leading the package selection team and negotiating hardware and

software contracts.

Continued ...

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(National Oilwell Varco, continued)

. Moved the company's data center to a remote purpose-built facility.

Created the design, negotiated the contracts for the network, data

center, and hardware, managed the internal staff and external contractors

to complete the implementation. Project also included the data center

vendor selection process.

. Member of the team responsible to provide SOX compliance the first year

it became required by law.

. Established and maintained all department operating procedures and

documentation. Full staff professional development, training to company

procedures and policies, annual reviews, and other HR tasks as required.

. Always focused on whatever it takes to provide outstanding customer

service.

EDUCATION

Bachelor of Science in Information Technology

Lorenz University, Bethlehem, PA

CERTIFICATIONS

Certified Internet Web Professional (CIWP)

Certified Production and Inventory Control Mgr. (CPIM)

CompTIA A+ Certification

TECHNICAL AND BUSINESS SKILLS

Enterprise Resource Planning (ERP) Systems: Glovia ? Oracle ? Symix ? JDE

MLPS / VPN / VSAT / MAN / Wireless Networks

Server Migrations

Server Virtualization

Storage Area Networks (SAN)

Voice over Internet Protocol (VOIP)

IP Contact Center (IPCC)

Systems Management Server (SMS/CM)

High Availability Data Centers

Vendor Management / Contract Negotiations

Staff Development

Project Management

Hands-on Technologist / Architect

Budget Management / Cost Control

Best Practice Initiative ISO, COBIT, SOX Compliance

Relationship Development With All Layers Of Management

Call Centers / Customer Support / Help Desk Development

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