Customer Service Manager

Phillip L Leighty

**** *. ******* **, ************, IN 46755 260-***-**** *********@******.***

Objective To adapt my prior operation management skills into a new productive work environment.

Education Indiana Wesleyan University, Fort Wayne, IN Graduated 12/02

•Master of Science in Management

Tri-State University, Angola, IN Graduated 5/98

•Bachelor of Science in Business Administration : Major Management

Experience Guardian Automotive, Ligonier, IN Sept. 2007 – Oct. 2009

Production Supervisor

•Backed up area manager

•Supervised up to 50 people at a time

•Helped implement and drive plant 5S and continuous improvement initiative

•Ensured shipments were ready on time for delivery

•Monitored operator preventive maintenance for timeliness and accuracy

•Scheduled daily production activity

Group Dekko, Kendallville, IN Nov. 1999 – Sept. 2007

Plant Manager

•Supervise supervisors, quality, shipping and receiving personnel

•In charge of maintaining the budget in all areas by monitoring P and L

•Lead plant continuous improvement and 5S efforts

•Responsible for raw material procurement

•Ensure quality products are produced in a cGMP and FDA environment

•Manage MRP and ERP systems

•Ensure product launches are successful and according to schedule

•Oversee plant safety and housekeeping program

•Implemented a Kanban system with two customers

Production Supervisor

•Backed up Plant Manager

•Maintained efficiency above targeted goals

•Helped implement controlled environment and procedures

•Hired and oversaw training of all production associates

•Ensured product shipped on time by planning daily activities

Cambridge Industries, Ashley, IN Jan. 1995 - April 1999

Shipping Supervisor

•Scheduled shipping department and supervised personnel

•Scheduled assembly department’s production

•Provided customer service for major customers

Production Associate

•Inspected quality of parts off of paint line

•Reworked product making ready for shipment

•Helped supervise rework area

Activities Delta Chi Fraternity - Tri-State Chapter

Building Corporation member at large

References References are available on request

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