SUMMARY
A total of **+ years of experience in Software Engineering, Quality
Assurance & Quality Control which includes Test Management,
Functional/System Testing, and Data Base (Back end) Testing of Web based
applications in Microsoft DOT NET, Java, EDI, Legacy Systems and
Distributed computing environments.
Worked in Lead capacities as a Test / QA Lead in top companies including
Microsoft, Ireland, Reebok Intl, and NYK Logistics in US and India.
Experienced in managing teams of size 5-9 on a Onsite-Offshore Business
Model.
Served as a Process Consultant in various Organizations to achieve ISO 9001-
2000 Certifications and supported the annual CMM level 5 audits.
Facilitated projects to check for conformity to set guidelines and Process
Requirements.
Strong experience with entire Software Development Life Cycle (SDLC) and
Project Management Life Cycle (PMLC).
Worked in various domains including Insurance, Financial/Banking,
Transportation/Logistics, Retail - Footwear & Apparel, Service Providers &
Government projects.
Experienced in using structured approach to identify Client business needs,
Business Analysis, Design and Development of QA requirements. Experienced
as a QA Lead in the System Test Management involving the creation of Master
(System) Test Plan, Test Scenarios Creation, and thorough review of System
& End-to-End Test Scenarios / Functional Test Cases. Extensive Support
during the UAT phase and in handling Active on Call Production Support.
Experienced in identifying high-risk areas that should be focused on in
Test Planning and Designing of Test scenarios for application's business
logic rules.
Experienced as a Release Coordinator in Release Management across various
environments like Development, Test, Staging I/II and Production. Excellent
understanding of Release testing, Sign-off and Deployment methods.
Experienced in Release/Change Management, Process improvement, Assessment
and Reporting
Excellent understanding of emerging software engineering methods/practices
(RUP, Agile, SDLC Models like Waterfall, Spiral Models)
TECHNICAL SKILLS
SOFTWARE Web based Technologies like Java, J2EE, Microsoft Dot Net, EDI
and Mainframe Environment including Cobol, DB2,CICS,MVS;
TSO/ISPF; VSAM, Service-Oriented Architectures (SOA),
Project Life Cycle, Windows; MS Project, Excel, Word.
LANGUAGES VBScript, JavaScript, Java, C Sharp, Oracle 9i/10G,
Sybase, Informix, MS SQL Server (2000 & 7.0), MySql,DB2 and
Access DB, Test tools: Mercury Quality Center 9.0 (QC),
Microsoft's Product Studio, HP Service Desk, Win Runner.
HARDWARE SUN Ultra ES 5000/6000 (Solaris 2.8/2.7/2.6), Sun Fire 280R
(Solaris 8.0), SunNetra (2.7), HP/9000(HP/UX10.20),
Compaq/Dell Servers (MS Windows NT 4.0/2000), MS Windows
98/95/3.11/XP,IBM 3090, IBM PCs and compatibles
PROFESSIONAL EXPERIENCE
AIG: Finance & Accounts, New York City - 09/2009 to Present
QA ANALYST
As part of the UK restructuring, AIUI was designated as the sole exit
participant for AIG UK Ltd. AIUI is a New York domiciled company; plays a
more central and dominant role in the Foreign Gen structure. Proposed view
is that exit treaties should be made directly with the AIU NY at their
participation share as the most efficient and transparent means of
accessing the world wide treaties. The objective is to novate the Type 2
and Type 4 contracts for the transactions from AIG UK Ltd to AIUI, NY Ltd.
This requires that the related reinsurance cession data reported currently
to AIUI NY through OGIS under Reinsurance Type 80 is changed directly using
Reinsurance Types 81, 82, 83 and 84 respectively. In addition, New York
Finance & Accounting (F & A) have requested that all remaining Type 80
records, which relate to the Affiliate Quota Share treaty are reported in
future as Type 89. It is a UK System enhancement for an existing Mainframe
Environment using COBOL, DB2, CICS Legacy Systems. Data validation is done
using Excel Pivot tables and Access Data base.
Responsibilities:
. Setup the Test Strategy and generate the Master (System) Test Plans.
. Identifying the testing tasks and resources.
. Evaluating correctness, consistency, completeness and testability of
requirements.
. Analysis of the Business Requirements (High Level Design Documents)
and Software Requirements Specifications. Perform Traceability
Analysis i.e. mapping of the Business Requirements documents with the
identified System Test Scenarios.
. Analysis, Review of the Pre Vs Post Legacy Test Output Data for
variances.
. Logging the variances, creation of daily Defect Status Reports and
reporting the issues.
. Generating the Test artifacts for presentation to Business Users.
. Cross referencing the Report data for Audit purposes.
. Coordinating with various cross functional teams including the
Development, Business Users and PMO.
NYK Logistics, Secaucus, NJ - 12/2007 to 06/2009
Senior QA ANALYST
One System Covers All Regions (OSCAR) is an IRIS-2 is a suite of integrated
applications comprising an enterprise-wide information system. Green's Out
Bound Documentation module encompasses the process from consolidating
shipping instruction received from customers based on the shipment records
to the creation and issuance of Bill of Lading. The end of the Out Bound
(OB) Documentation process of each loading port is marked with the
declaration of OB EOV (End of Voyage) by the loading port in the system. By
combining the Booking, OB Documentation and IB Documentation modules, the
application aims to achieve the integration of the core shipment processes
into one centralized system in order to streamline information capture,
processing, storage and sharing in a consistent and effective manner across
geographical locations. It was developed using Microsoft DOT Net, XML,
Oracle 9i, SQL, PL/SQL, Toad 8.0, Microsoft's SharePoint, Windows 2000.
Responsibilities:
. Analysis of the Business Requirements (High Level Design Documents)
and Software Requirements Specifications. Perform Traceability
Analysis i.e. mapping of the Business Requirements documents with the
identified System Test Scenarios.
. Setup the Test Strategy and generate the Master (System) Test Plans,
identifying the testing tasks and resources. Evaluating correctness,
consistency, completeness and testability of requirements like System,
DB Testing and Browser compatibility Test
. Setup Software test environment. Document the QA/Testing process
. Defect Tracking and Reporting using tools like Mercury Quality Center
for Defect reporting, tracking, analysis and generate status reports.
. On call production support for daily Service Calls & quick in
resolution
NYK Logistics, Secaucus, NJ - 10/2006 to 10/2007
Senior QA ANALYST
Inbound-Outbound Customs Module, US (IOCM-US) is an intranet based
application which helps users in various countries to report vessel voyage
and manifest details to their local Customs (US) through EDI message
exchange. It was developed using Java, JSP, JDBC, HTML, XML, Java script,
Oracle 9i, SQL, PL/SQL, Toad 8.0, Microsoft's SharePoint, 2000, AS400 and
UNIX.
Responsibilities:
. Analysis of the Business Requirements (High Level Design Documents)
and Software Requirements Specifications. Perform Traceability
Analysis i.e. mapping of the Business Requirements documents with the
identified System Test Scenarios.
. Setup the Test Strategy and generate the Master (System) Test Plans,
identifying the testing tasks and resources. Evaluating correctness,
consistency, completeness and testability of requirements like System,
DB Testing and Browser compatibility Test
. Setup Software test environment. Document the QA/Testing process
. Defect Tracking and Reporting using tools like Mercury Quality Center
for Defect reporting, tracking, analysis and generate Daily status
Management reports.
Xinthe Technologies Pvt Ltd, Woburn, MA - 05/2003 - Mar 2006
Associate Process / Project Manager
ISO 9001-2000 Certification - Worked extensively in creation,
implementation and maintenance of the ISO 9001-2000 QA Processes and to set
up their QA Department, systems and hired resources. Also trained the
employees as per the ISO processes complains and implemented the defined QA
processes across various departments including IT,HR and Finance &
Accounting and Administrative.
Reebok International, Woburn, MA - 04/2006 to 01/2005
Associate Project Manager
Production Solver's Source Allocation was performed in Legacy system called
CAMP. The algorithm allocates about 60% of the orders; the remaining 40%
comprising the styles missing are flagged as exceptions and require manual
allocation every month. Not included in this 40%, are the requisitions from
the Additional Buy that are allocated in the following week. As part of
the Footwear North America migration to SAP, the Production Solver will
replace the current CAMP Source Allocation functionality and automate many
of the manual processes used by the business. The goal is to run the
current CAMP Source Allocation program in parallel with the Production
Solver to validate the results.
The Production Solver, as part of the 3-Year Global Supply Chain strategy,
will serve as a platform for evolutionary change in the business, with
Phase One targeted at the low-hanging fruit. Phase One plans to improve
upon or in the least, replicate the current processes; this includes
automating the Source Allocation, Blind Buy decrementing process, Accept-
Reject Process and Administration. In future phases, the application will
be robust enough to allow the business to move towards more frequent buys
and accommodate forecasts to pre-position raw materials. The system was
developed using Microsoft DOT NET Technology C#, ASP Dot Net, MS Sql
Server, Product Studio, and Visual Source Safe on Windows 2000.
Responsibilities:
. Project Kick Off and initiation, analysis of the Business Requirements
(High Level Design Documents) and Software Requirements Specifications
(SRS).
. Setup the Test Strategy and generate the Master (System) Test Plans,
identifying the testing tasks and resources. Evaluating correctness,
consistency, completeness and testability of requirements like System,
DB Testing and Browser compatibility Test
. Perform Traceability Analysis i.e. mapping of the Business
Requirements documents with the identified System Test Scenarios.
. Setup Software test environment. Document the QA/Testing process
. Resource identification and Tasks assignment and Test management.
. Defect Tracking and Reporting using tools like Mercury Quality Center
for Defect reporting, tracking, analysis and generate Daily status
Management reports.
. Daily project status updates to Business Users and Project stake
holders.
Reebok International, Woburn, MA - 01/2004 to 12/2004
QA Lead
Next generation Sales Force Automation (Nextgen SFA) is a suite of
Applications are designed and developed to help the salespersons of Reebok
international Ltd to predominantly use of POS terminals in managing their
day-to-day job and to provide the functionality like Order Entry, Order
confirmation Status and Sales Reporting. The Next Generation Sales Force
Automation (Next Gen SFA) application is a complete full-fledged web based
application which the user can configure and run it from his/her laptop
remotely and use it to book orders, get order status, get inventory status
and run various reports. The product caters to multilingual needs and also
enables to periodically upload the data from the laptop to the SQL Server
located centrally. This data will then be uploaded to SAP system. The
product will also enable the user to download relevant information to his
laptop from SAP system. Several administration utilities are provided at
the online server to facilitate data upload and download, configuration of
the application and creation and maintenance of security related aspects.
The system was developed using Microsoft DOT NET Technology C#, ASP Dot
Net, MS Sql Server, Product Studio, and Visual Source Safe on Windows 2000.
Responsibilities:
. Project Kick Off and initiation, analysis of the Business Requirements
(High Level Design Documents) and Software Requirements Specifications
(SRS).
. Setup the Test Strategy and generate the Master (System) Test Plans,
identifying the testing tasks and resources. Evaluating correctness,
consistency, completeness and testability of requirements like System,
DB Testing and Browser compatibility Test
. Perform Traceability Analysis i.e. mapping of the Business
Requirements documents with the identified System Test Scenarios.
. Setup Software test environment. Document the QA/Testing process
. Resource identification and Tasks assignment and Test management.
. Defect Tracking and Reporting using tools like Mercury Quality Center
for Defect reporting, tracking, analysis and generate Daily status
Management reports.
. Daily project status updates to Business Users and Project stake
holders.
Reebok International, Woburn, MA - 05/2003 to 12/2003
QA Lead
Human Rights Tracking Systems (HRTS) Client has the business strategy of
accepting orders from its customers and placing the orders to the
manufacturing companies. For the client to place orders / form agreement,
it needs approval from the HRTS department. HRTS takes care of maintenance
of human values in the companies with which it wants to form agreement. It
creates accounts for the factories, accepts self-assessment from them,
plans auditing dates, sends auditors to the companies for the verification
of self-assessment, approval for agreement, etc. It also works offline and
online. The client has given the facility of working with the system online
as well as offline and when the Internet / intranet access is slow, they
can use offline facility else they can use online system. The system was
developed in Java 5, J2EE, JSP, Servlets, IBM RAD 7.0, Web Sphere 6.1,
Struts 1.3, Framework, Java Script, IBM DB2, XML,MS SQL, Mercury Quality
Center, Solaris and Windows 2000.
Responsibilities:
. Project Kick Off and initiation, analysis of the Business Requirements
(High Level Design Documents) and Software Requirements Specifications
(SRS).
. Setup the Test Strategy and generate the Master (System) Test Plans,
identifying the testing tasks and resources. Evaluating correctness,
consistency, completeness and testability of requirements like System,
DB Testing and Browser compatibility Test
. Perform Traceability Analysis i.e. mapping of the Business
Requirements documents with the identified System Test Scenarios.
. Setup Software test environment. Document the QA/Testing process
. Resource identification and Tasks assignment and Test management.
. Defect Tracking and Reporting using tools like Mercury Quality Center
for Defect reporting, tracking, analysis and generate Daily status
Management reports.
. Daily project status updates to Business Users and Project stake
holders.
Microsoft Development Centre, Dublin, Ireland - 06/2002 to 03/2003
Test Lead
Call Logging Tool (CLT) The Microsoft Operations (MSOps) Portal is an
initiative to create a centralized web access point for all Microsoft
Operations customers, partners and vendors. The MSOps Portal provides a
range of centralized facilities such as user authentication, user
authorization, common navigation and user notifications which the
Operations development team can take advantage of when building new
applications or upgrading existing Operations applications that will be
hosted on the Portal.
Version 1.0 and 1.2 of the MSOps Portal brought applications from the
Finance, Retail and Packaged Product and OEM business areas together less
than one service.CLT (Call Logging tool) was developed to allow Portal
users to directly log and route an Incident Tracker Request based on
various selection criteria, in addition to tracking the Incident Tracker
Request by using MSE 1.7 in the back end. MSE 1.7 is now being upgraded to
MSE 2.0. This upgrade necessitates a re-engineering of CLT (version 3.0)
to enable it to continue working with MSE 2.0. CLT 3.0 will interface to
the Incident Tracker module of MSE 2.0. CLT 3.0 will also allow Explore.ms
Users, who have been authenticated as valid MSOps Portal Users, to log an
Incident Tracker Request.
The system was developed using Microsoft DOT NET Technology C#, ASP Dot
Net, MS Sql Server, Product Studio, and Visual Source Safe on Windows 2000.
Responsibilities:
. Project Kick Off and initiation, analysis of the Business Requirements
(High Level Design Documents) and Software Requirements Specifications
(SRS).
. Setup the Test Strategy and generate the Master (System) Test Plans,
identifying the testing tasks and resources. Evaluating correctness,
consistency, completeness and testability of requirements like System,
DB Testing and Browser compatibility Test
. Perform Traceability Analysis i.e. mapping of the Business
Requirements documents with the identified System Test Scenarios.
. Setup Software test environment. Document the QA/Testing process
. Resource identification and Tasks assignment and Test management.
. Defect Tracking and Reporting using tools like Mercury Quality Center
for Defect reporting, tracking, analysis and generate Daily status
Management reports.
. Daily project status updates to Business Users and Project stake
holders.
. Onsite - Offshore Test Teams management.
Bank One Description - 05/2002 to 01/2002
Senior Systems Analyst
The fifth largest banking company in the US offered a full range of
financial services to large corporate and middle market commercial and
retail consumers. It is the largest visa credit card issuer, the third
largest bank lender to small businesses and one of the top managers of
mutual funds and also a leader in the retail market. The Project is an
enhancement of the complex B2B financial portal designed, developed and
delivered for Miradiant Inc. The requirement is to enhance and customize
the Miradiant Application to suit Bank One's needs like Lockbox
Functionality, File Download & Simplified Invoice. The application was
developed & also enhanced on Web logic, EJB, J2EE, JSP, JavaScript HTML,
and Oracle 8i, Informix and Oracle Database server in the back-end on Sun
OS, Visual Source Safe for version control on Windows 2000
Responsibilities:
. Analysis of the Business Requirements (High Level Design Documents)
and Software Requirements Specifications (SRS).
. Perform Traceability Analysis i.e. mapping of the Business
Requirements documents with the identified System Test Scenarios.
. Setup the Test Strategy and evaluating correctness, consistency,
completeness and testability of requirements like System, DB Testing
and Browser compatibility Test
. Setup Software test environment. Document the QA/Testing process
. Resource identification and Tasks assignment and Test management.
. Defect Tracking and Reporting using tools like Mercury Quality Center
for Defect reporting, tracking, analysis and generate Daily status
Management reports.
. Extensively supported the external audits for CMM-5.
Citigroup Remediation - 12/2001 to 06/2001
Senior Systems Analyst
The facility provides a mission critical platform for delivering Citigroup
financial services to its client base. The Portfolio-Positions and GLAS
Systems are essential components in Citigroup's product portfolio and
provide real time portfolio-positions functionality to Citigroup's client
base. Citigroup clients are provided with real time updates of Positions,
Account Summary, Portfolio Summary, Gain/Loss Details, Activity Details and
Activity summary. The GLAS functionality in the web dialog has some complex
calculations associated with it. In order to display the content on this
page, real time connections are made to Market Data, and based on the rates
that are returned the calculations are made. If a user has multiple
accounts then these calculations have to be performed for each of the
accounts. The system will enable users to select different views based on
Account filter( All Accounts, Single Account, Group of Accounts ) and
Product Types (Money Funds, Stocks, Fixed Income, Annuities, Bank Deposits
) The system was developed using Microsoft DOT NET Technology C#, ASP Dot
Net, MS Sql Server, Product Studio, and Visual Source Safe on Windows 2000.
Responsibilities:
. Analysis of the Business Requirements (High Level Design Documents)
and Software Requirements Specifications (SRS).
. Perform Traceability Analysis i.e. mapping of the Business
Requirements documents with the identified System Test Scenarios.
. Setup the Test Strategy and evaluating correctness, consistency,
completeness and testability of requirements like System, DB Testing
and Browser compatibility Test
. Setup Software test environment. Document the QA/Testing process
. Resource identification and Tasks assignment and Test management.
. Defect Tracking and Reporting using tools like Mercury Quality Center
for Defect reporting, tracking, analysis and generate Daily status
Management reports.
. Extensively supported the external audits for CMM-5.
Novus - 01/2001 to 06/2001
Senior Systems Analyst
Novus application in Accell (4GL) is converted to a web based Internet
Banking Application developed with HTML, JSP, Java Beans, Struts and
Servlets with Informix and Oracle Database server in the back-end on Sun
OS. Novus provides with Transaction Acquiring, VISA Card
Issuing/Authorization and Network Processing. The main features are:
Drives ATM network. Accepts on-us (bank's own cards) and VISA, EUROPAY
cards. Handles Configuration, financial as well as Merchant management.
Handles Settlement and reconciliation with Point of Sale terminal and
merchants and generates data for VISA card production. Manage physical
connections to VISA and EUROPAY network. The application processes incoming
and outgoing, online and offline transactions. Allow settlement and
reconciliation with member bank systems.
Responsibilities:
. Analysis of the Business Requirements (High Level Design Documents)
and Software Requirements Specifications (SRS).
. Perform Traceability Analysis i.e. mapping of the Business
Requirements documents with the identified System Test Scenarios.
. Setup the Test Strategy and evaluating correctness, consistency,
completeness and testability of requirements like System, DB Testing
and Browser compatibility Test
. Setup Software test environment. Document the QA/Testing process
. Resource identification and Tasks assignment and Test management.
. Defect Tracking and Reporting using tools like Mercury Quality Center
for Defect reporting, tracking, analysis and generate Daily status
Management reports.
. Extensively supported the external audits for CMM-5.
PRAJA - 06/2000 to 12/2000
Senior Systems Analyst
PRAJA inc. enables business and individuals to capture, produce and deliver
event content on the web. It is an enabling technology infrastructure that
provides integrated information about events and also presents an enriched
event experience. The capability of the suit includes a directory of
events, information on events, live event experience and past event
experience. It has two platforms namely: Event Management System (EMS) &
Event Experience System (EMS). EMS is a set of client server modules to
define, create, populate and present event directories & Event Experience
System has modules like web and quick view. The EMS has following modules
Producer - to populate and manage the content, Utilities to provide
supporting services, View to provide interactive viewing and navigation,
Server- to support web interaction with the content. Experience ware
Management System is developed using the 3 Tier Architecture. User/Customer
can use this product to create, manage and present (Experience) the event
information. The PRAJA Experience System allows customers to customize
events of his preference.
The system was developed in Application Service Provider model with JSP,
Java Beans, and Servlets and deployed on Tomcat/Apache and Oracle/Mysql as
database on WinNT and Linux to suite the customer needs
Responsibilities:
. Analysis of the Business Requirements (High Level Design Documents)
and Software Requirements Specifications (SRS).
. Perform Traceability Analysis i.e. mapping of the Business
Requirements documents with the identified System Test Scenarios.
. Setup the Test Strategy and evaluating correctness, consistency,
completeness and testability of requirements like System, DB Testing
and Browser compatibility Test
. Setup Software test environment. Document the QA/Testing process
. Resource identification and Tasks assignment and Test management.
. Defect Tracking and Reporting using tools like Mercury Quality Center
for Defect reporting, tracking, analysis and generate Daily status
Management reports.
CORPORATE CONTRIBUTIONS INFORMATION SYSTEM - 01/2000 to 05/2000
Southern California Edison is a power-supplying company. They take up
electrification of buildings and industries and also providing the electric
services to its customers on contract basis. CCIS is developed for the
budgeting and disbursement of the corporate-wide charitable contributions
made by SCE, dues & membership covering other institutions, voluntary
programs in which SCE participates like (tree planting, sanitation
matching gifts (for employees/retirees). SCE makes contributions to
qualified external organizations, regularly. This contribution process is
streamlined and follows well-established procedures. The Corporate
Contributions department of SCE, which comes under Corporate
Communications, is in charge of tracking these contributions, disbursed
through various business units of SCE.
Corporate Contributions uses CCIS to track these contributions. CCIS will
have an interface with Human Resource for employee information and Accounts
Payable for check processing and obtaining paid check information. The
System was developed using Power Builder, Oracle, Visual Source Safe on
Windows NT Server
Responsibilities:
. Analysis of the Business Requirements (High Level Design Documents)
and Software Requirements Specifications (SRS).
. Perform Traceability Analysis i.e. mapping of the Business
Requirements documents with the identified System Test Scenarios.
. Setup the Test Strategy and evaluating correctness, consistency,
completeness and testability of requirements like System, DB Testing
and Browser compatibility Test
. Setup Software test environment. Document the QA/Testing process
. Resource identification and Tasks assignment and Test management.
. Defect Tracking and Reporting using tools like Mercury Quality Center
for Defect reporting, tracking, analysis and generate Daily status
Management reports.
GAP - REGION CODE EXHANCEMENT - 01/1999 to 12/1999
Currently many of the Legacy Application Systems in GAP access IMS Location
(LO) database and IMS System Control (SC) Database to get Store hierarchy
information such as Zone, Corporation, Region, Country and District. Among
the above the Region is defined as a 2-digit code in the IMS, which
restrict GAP not to go above the value 99. Thus to overcome this
constraint, GAP has decided to use 4 digit Region Code and also to take the
Store hierarchy information from the existing DB2 tables instead of from
IMS LO/SC databases. As a sequel this has prompted GAP to eliminate the
access of IMS SC database in all the legacy programs and access the
existing DB2 tables to get the required information. The RCE project
consists of 2 activities as follows: RCE: Converting of Region code from 2
digits to 4 digits, remove access to IMS LO/SC databases for Store
hierarchy information and instead get the same from the existing DB2
Tables. IMS SC to DB2 Migration: Eliminate accesses to IMS SC database for
any information and get the same from the existing DB2 tables. The existing
Legacy System was enhanced using COBOL, DB2, CICS on MVS operating system.
Responsibilities:
. Worked extensively with users to help define their business
requirements.
. Analyzed, designed and coded both Batch and also On-line programs and
generated reports.
. Participated in Year 2000(Y2K) compliance preparations.
. Renovation of MVS application for Year 2K compliance. This included
modification of Batch and on line programs and JCL modifications for
testing.
. Renaming of all members to conform to naming convention standards.
. Assist in preparation of Business User presentations.
United Defense Limited Partners - 10/1998 to 12/1998
The project basically converts their existing legacy application dates in
compliance with Y2K. The existing Legacy System was enhanced using COBOL,
DB2, CICS on MVS operating system.
Responsibilities:
. Worked extensively with users to help define their business
requirements.
. Analyzed, designed and coded both Batch and also On-line programs and
generated reports.
. Participated in Year 2000(Y2K) compliance preparations.
. Renovation of MVS application for Year 2K compliance. This included
modification of Batch and on line programs and JCL modifications for
testing.
. Renaming of all members to conform to naming convention standards.
. Assist in preparation of Business User presentations.
EDUCATION :
Master's in Computer Science, India, 1997 - First Class Distinction Holder.