Customer Service Sales

Murilo Ferreira Valad o

Single, **/**/****

(**) 32138591 / (34) 88724003

Rua Virgilio Carrijo 979, B. Marta Helena. Marta Helena.

FORMA O ESCOLAR: FORMAL EDUCATION:

- 1 per odo de CURSO SUPERIOR DE TECNOLOGIA EM COM RCIO EXTERIOR (jan/jul

2009) - 1st period COURSE HIGHER TECHNOLOGY FOREIGN TRADE (Jan / July 2009)

- Cursando - Attending 2 per odo do Curso de bacharelado de SISTEMA DE

INFORMA O - Uniminas( Pit goras ). 2nd period of the course Bachelor of

SYSTEM INFORMATION - Uniminas (Pythagoras).

HABILIDADE PROFISSIONAL: SKILL TRAINING:

- Conhecimento em montagem e manuten o de computadores, Redes, ITIL V2,

Inform tica, Ingl s, Espanhol B sico, desenvolvimento

administrativo,departamento pessoal . - Knowledge of assembly and

maintenance of computers, networks, ITIL V2, Computing, Portuguese as 1st

language, English, Spanish, administrative development, human resources

department.

CARACTER STICAS PROFISSIONAIS: PROFESSIONAL FEATURES:

- Tenho agilidade, lideran a, timo relacionamento em equipe, fidelidade,

sou organizado, administro bem o tempo e tenho facilidade na assimila o de

qualquer tipo de informa o . - I have agility, leadership, great team

relationship, fidelity, I'm organized, I manage time well and I ease the

assimilation of any kind of information.

INTERESSE PROFISSIONAL: PROFESSIONAL INTEREST:

- Gostaria da oportunidade de uma entrevista, pois meu principal interesse

aperfei oar minha forma o, trabalhar com profissionais de alto n vel e

participar paralelamente de cursos de aprimoramento, continuando a fazer

parte de equipes que liderem seu segmento de mercado. - I would like the

opportunity to be interviewed, because my main interest is to improve my

training, working with senior professionals and participate in parallel

courses of improvement, continuing to serve on teams to lead their market

segment.

EXPERI NCIA PROFISSIONAL: EXPERIENCE:

-Empresa: Toutatis Client Serv. -Company: Toutatis Client Serv. Cons. Cons.

Brasil Ltda.(Hewitt) Brazil Ltda. (Hewitt)

Assistente de Opera es de recursos humanos, atualmente na rea de rescis o

e homologa o para cliente com mais de 50.000,00 funcion rios, BPO

(Business Process Outsourcing).Operations Assistant Human Resources,

currently on the release and approval for client over 50,000.00 employees,

BPO (Business Process Outsourcing), Bi-lingual spanish/English HR.

- Empresa: LOSANGO PROMO ES E VENDAS . Estagio em Auxiliar Administrativo

e

Cobran a.

Atendimento Telef nico, Atendimento ao Cliente, An lise, Confer ncia e

Arquivamento de Documentos, apoio na recep o de vendas e lojista,

confer ncia de vendas e preenchimento das mesmas para envio a BackOffice,

Devolu o aos lojistas, abertura e distribui o de malotes, respons vel

pelas folhas de pontos dos funcion rios. - Company: LOSANGO OFFERS AND

SALES. Internship in Administrative and Support Services and Collections.

HelpLine, Customer Service, Analysis, Conference and Filing of Documents in

receiving support and merchant sales, conference sales and fulfillment of

those sent to the BackOffice, Return to the tenants, opening and

distributing pouches, responsible for leaf spots of employees.

- Empresa: Algar tecnologia/American Express . - Company: Algar

technology / American Express . AMEX . Atendente

Jr.

Auxilio

nas opera es de Call Center, com informa es, e manuten es de cart es e

contas . AMEX. Attendant Jr. Classes in Call Center operations, with

information, and maintenance of cards and accounts.

CURSOS PROFISSIONALIZANTES: COURSES FOR INTERNATIONAL STUDENTS:

- The TOEFL Training - Test of English as a Foreign Language - The

Training TOEFL - Test of English as a Foreign Language

Institui o: Excellent Global Institution: Excellent Global

- Scholastic Aptitude Test ( SAT ) course. - Scholastic Aptitude Test (SAT)

course.

Institui o: Excellent Global Institution: Excellent Global

- ITIL V2 Foundation Training *Treinamento da biblioteca de boas pr ticas

nos servi os de tecnologia da informa o

. Institui o: Zillion Treinamentos. - ITIL V2

Foundation Training * Training Library best practices in health information

technology. Institution: Zillion Training.

- Inform tica *Windows,Excel, Power Point, Internet, multim dia, digita o,

IPD-DOS e Antiv rus. - Hardware * Windows, Excel, Power Point, Internet,

multimedia, typing, IPD-DOS and Antivirus.

In

stitui o: SIS- Sistema de Inform tica Simples Ltda. Institution: SIS-

Simple Computer System Ltda.

- Desenvolvimento Administrativo *Vendas, comunica o empresarial,

constitui o de empresa, faturamento, escrita fiscal, departamento

financeiro, departamento pessoal, contabilidade. Institui o:

Cebrac - Administrative Development * Sales, business communication,

business establishment, billing, bookkeeping, finance, personnel

department, accounting. Institution: Cebrac

- Desenvolvimento Pessoal *Rela es interpessoal, marketing pessoal,

criatividade, tica profissional, atendimento ao cliente e comunica o

empresarial.

Institui o: Cebrac - Personal

Development * interpersonal relations, personal marketing, creativity,

professional ethics, customer service and corporate communications.

Institution: Cebrac

- Desenvolvimento Tecnol gico *Montagem, manuten o e rede de

computadores Institui o: Cebrac. -

Technological Development * Installation, maintenance and computer network

Institution: Cebrac.

- Curso de Departamento Pessoal, *Oferecido pelo governo de Minas

Gerais pelo SINE . - Course of Personnel Department, * Offered by the

government of Minas Gerais by SINE.

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