Sales Customer Service

TODD M. MCGOWAN

**** **** ******** ***** ***** mail: 602-***-****

Chandler, AZ 85248 ****.*******@***.***

SUMMARY

Results-driven sales and marketing executive with proven record of

significant contributions in consumer products and customer services

industry. Widely recognized for superior skills in leadership, team

building, and new business development and creating strong inter-company

relationships. Consistently exceed sales and marketing goals. Energetic

highly respected, with a passion for serving customers. Demonstrated

success in:

1. Leadership & Team Development . Product Marketing

2. Strategic Business Planning . New Product and New Business

Development

3. Operations Management . Sales and Sales Management

PROFESSIONAL EXPERIENCE

SEIKO I-INFOTECH

North America Sales Manager, US and Canada 2008-Present

Provide business plan development and execution, new product introduction

strategies, forecasting, developing and executing national advertising and

promotional strategies.

4. Responsible for all aspects of consumer marketing/sales including

customer insights, website content, new product innovations and

integrated customer programs.

5. Develop productive sourcing relationships throughout North America and

Canada. Result: Capitalized on growth opportunities through development

and launch of new product line.

6. Development of dealer recruitment opened two new distributor channels

creating an estimated 1.1 million in annual sales, creating a 5% annual

growth in a mature and saturated channel segment.

7. Expanding markets through new business development strategies within US

and Canada generating an improvement proficiency of 175% increase in

machine sales and 1.9 million annual increase in revenue.

8. P&L responsibility of $3.5 million for Seiko LED Division.

RICOH CORPORATION

Senior Product Manager, Western Region 2002-2008

Increase profitability and brand value by analyzing, developing and

executing marketing and sales strategies and tactics throughout the Western

Region, supporting all Ricoh Family Groups.

9. Development and implementation of specific marketing functions helping

to create strategy as well as driving revenue within existing accounts

and net new business accounts.

10. Analyze competitive products, pricing, and strategies and

develop/implement counter strategies.

11. Research, analyze and develop segmentation, targeting, and product

positioning initiatives to develop brand and enhance profitability for

six channels in twenty-three states.

12. Expanding markets through new business development strategies within

the Western Region, generating incremental Annual sales of $12.5 million,

a 224% increase from the previous year.

TODD M. MCGOWAN Page Two

IKON OFFICE SOLUTIONS

Major Account Manager, Tempe, AZ 1998-2002

Developed marketing and sales plans to increase profitability and market

share throughout the Desert Southwest Marketplace.

13. Outsold market competition through building and maintaining solid

client relationships, while exceeding annual sales quota in equipment

revenue by 143%.

14. Established relationships with prospective customers through the use of

various prospecting techniques; cold calling and telemarketing.

15. Initiated and managed business relationships with over 150 accounts,

consistently making significant contributions of 42% in sales revenue

growth.

16. Developed successful strategic marketing, and account development

plans, as well as innovative selling solutions to achieve a closure rate

of 94%.

HONDA CORORATION

Sales Executive, Tempe, AZ 1994 - 1998

Provided strong product knowledge to prospective customers to facilitate a

purchase. Developed repeat and referral business through an innovative

follow-up plan. Customize marketing/sales program personalized to consumer

needs.

17. Aggregate sales increased on average by $300K per month, in both new

and used vehicles.

18. Maintained + 5% over district average in quality customer service

surveys in all three categories: customer service, quality assurance and

customer care.

19. Initiated a successful follow-up business model, which improved repeat

and referral business with revenues exceeding $1 million annually.

20. Achieved Sales Representative recognition for three consecutive years

for exceeding dealership goals of 150 units annually.

UNITED STATES AIRFORCE

Operations Manager, Seattle, WA 1986 - 1994

Responsible for the operation of domestic and international military

freight movement from McChord AFB, WA along with international experience

in Europe and Asia.

21. Initiated and managed a support team of twelve; operations consisted of

logistical coordination, budget and quality control. Operations achieved

an efficiency rating of 97.4%.

22. Developed operational reports and providing instructional training.

23. Acted as the global logistical coordinator between US, Germany, Korea

and transportation and logistical communities to satisfy certification

and movement guidelines.

24. Received numerous suggestion awards and honored with the prestigious

Accommodation and Meritorious Service Medal.

EDUCATION CERTIFICATIONS

MBA - Global Management CDIA+

University of Phoenix, Phoenix, AZ Auto CAD 2010

BS - Business Management Minori Award Recipient

University of Phoenix, Phoenix, AZ

Contact this candidate