Quality Assurance Control
Resume:
Matthew D. Allen
Solon, IA *2333
EDUCATION
BS Mechanical Engineering 1999
Iowa State University
Ames, Iowa
Masters in Engineering Management 2003
Old Dominion University
Norfolk, Virginia
EXPERIENCE:
9/07-Present – QA Supervisor– Nuclear Oversight, NextEra Energy Duane Arnold, Palo, Iowa : Lead a department of seven QA Auditors and four
Quality Control Inspectors. Responsible for the performance of internal audits, field observations and inspections. Additional responsibilities include the
department budget, personnel training and ensuring effective communication of issues and opportunities for improvement to individuals ranging from first
line supervisors to senior corporate executives.
• Develop, track, and adjust the quarterly audit and observation schedule to ensure timely identification and reporting of observation and audit results.
As a result, there have been no missed commitments in the department.
• Routinely utilize a voice of the customer approach to improve the products developed and issued from the department. Customer feedback on the
quality of the department’s products has improved such that our customers now routinely request the department’s help in providing additional station
oversight.
• Developed and implemented the plan for major Quality Control (QC) inspections during the station’s 35 day refueling outage, ensuring effective
utilization and deployment of inspectors resulting in zero defects and ensured the project came in under the $300,000 budget.
• Developed a change plan to effectively shift the department’s paradigm regarding the characterization and communication of issues identified. This has
resulted in a significant improvement in the ownership of issue resolution by the department. Identification and resolution of major issues has
increased from a one issue per year average to a one issue per month average.
• Led the department’s involvement in lean sigma, through coaching and mentoring of personnel in the implementation of the company’s waste reduction
program. This has resulted in over 1,000 person-hours and $65,000 saved in the past year.
9/05-9/07– QA Assessor– Nuclear Oversight, NextEra Energy Duane Arnold, Palo, Iowa: Led various size teams to audit company programs against
government regulations and industry best practices. Primary responsibilities included identification of problems, documentation within the company
corrective action program and publishing audit and observation reports to communicate issues to the department’s customers.
• Developed, implemented and tracked auditor resources in over ten audits, resulting in a number of issues and opportunities for improvement being
identified in areas ranging from chemistry to emergency preparedness.
• Utilized voice of the customer techniques at the beginning of each audit, ensuring that the results of each audit would meet the needs of the initial
customer receiving the reports.
• Developed and implemented a department level tracking matrix to allow management to see department observation statistics efficiently. This cut the
administrative time of compiling the information from one hour per week to five minutes each week.
12/04-9/05 – Manager – Quality and Reliability, Maytag Commercial Microwaves, Amana, Iowa : Led a 13-person team providing Quality Control,
Quality Assurance, reliability and product safety for a $60 million/year market leader in commercial grade microwaves.
• Developed a quality and reliability reporting program that allowed management to see product field survivability for the first time.
• Utilized the business model form of Quality Functional Deployment to ensure all quality tactical initiatives were aligned with corporate goals for the
commercial microwave group. This resulted in a 100% alignment of quality activities with corporate strategic goals.
• Developed and implemented a project to reduce the cost of inspections without impacting the quality of product shipped to customers, resulting in a
$50,000 per year cost savings to the company.
• Utilized warranty information on product reliability issues, as part of the voice of the customer, to target high impact door latch issues. Spearheaded the
efforts through engineering to reduce in field failures of microwave door latches by 50%.
• Spearheaded a change in the use of an outsourced supplier for low cost commercial microwaves, ensuring the quality of the product would still meet or
exceed customer expectations. As a result the company saved over $39,000 per year.
• Implemented process review for inspections that identified wasteful extra inspections on assembly lines that did not add value to the end customer. As a
result the extra inspection function was reassigned resulting in a full person-hour savings on all microwave assembly lines.
4/04-12/04 – Technical Sales, Cooper Cameron, Houston, Texas: Led, coached and trained a team of 308 sales and marketing personnel in aspects of
quality assurance (i.e. Division quality procedures, ISO/API procedural compliance, and continuous improvement processes) providing support for all of
Western Hemisphere Sales and Marketing including 16 U.S. Sales and Service locations accounting for $120 million in annual revenue. Led, mentored,
and trained a team of 138 operator/inspectors and 2 facility quality managers in aspects of quality assurance (i.e. visual inspection, hydrostatic testing,
nitrogen testing, weld inspection, facility operating procedures, and ISO/API procedural compliance) ensuring excellent product quality and field service.
• Implemented the qualification process for service area field welders, which led to reduced company and customer costs, as well as improved customer
satisfaction due to improved cycle time on non-complex weld repairs for equipment.
• Developed and implemented a streamlined distribution process for product safety alerts that reduced the number of notices sent to unaffected customers
by over 50%.
• Led division initiative to ensure ISO 9001 certification for the corporate headquarters. As a result the headquarters received the ISO 9001 certification
with no deficiencies noted in the Sales and Marketing division.
• Successfully completed Lean Six Sigma Green Belt training course.
5/99 – 4/04 Lieutenant, United States Navy: Led various size teams in the areas of operations, maintenance and quality assurance for a nuclear
powered submarine.
• Developed and implemented a maintenance observation program for reactor controls, which led to improved efficiency and quality of maintenance in
the department through effective use of customer feedback.
• Through process mapping, evaluated and improved the quality assurance program capability reducing package production time 50%.
• Spearheaded analysis and action plan for water production problem; resulted in a successful distilling unit repair without lost operational time.
• Planned and executed 4 fuel/lubrication oil loading evolutions; rated “Best” of 10 ships in squadron.
• Led division through main engine throttle position test; resulting in 15% reactor propulsion improvement.
• Planned and executed training that contributed to casualty response rating of “Above Average.”
COMPUTER EXPERIENCE:
MS Office, MS Access, MS Power Point, MS Word, MS Excel, MS Project, Minitab, SAP R/3, MS Visio, Adobe Acrobat 6.0 Std., MS Outlook, SAS
Enterprise Guide, Lotus Notes, AutoCAD, MS Visual C++.
Contact this candidate