Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Antioch, TN, 37013
Posted:
May 05, 2010

Contact this candidate

Resume:

DEBBIE HUGHES

**** ****** *****

Antioch, TN **013

615-***-****

abmvmo@r.postjobfree.com

Professional Summary

Results-driven professional with outstanding customer service skills,

strong recruiting knowledge and experience with excellent communications

skills, positive attitude and strong relationship management skills

Education

1989-1994 Nunnery Wood, United Kingdom

Graduated with 8 C and above passes

1994-1997 Royal Hospital College, United Kingdom

GNVQBachelors Program in Business, Finance & Administration

2000-2002 Recruitment & Employment Confederation, United Kingdom

RP Qualified (Associate Recruitment and Employment Confederation)

Early 2010 Plan to have completed my PHR certification

Employment Details

Simplex Healthcare, Franklin, Tennessee

HR Corporate Recruiter

October 2009 - January 2010

Hired as Corporate Recruiter to hire 200 new employees in 2010 as well as

develop and expand recruiting procedures.

Set up new telephone, back ground/drug/credit and reference check

processes.

Set up company marketing tools such as Facebook and LinkedIn. Update

websites daily with company activities.

Assisted Recruiting Manager in designing offer and new hire packets for new

employees.

Head hunted local applicants via company referrals, cold calling and

marketing tools.

Participated in promotional off site activities.

Responsible for recruiting, interviewing and referring applicants for

executive, management and non-management positions throughout the company.

Reviewed resumes on ICIMS Applicant Tracking System and ranked applicants

accordingly.

Conducted both telephone and face to face interviews.

Presented and negotiated offer details to potential new hires.

Placed open positions on both internal and external websites.

Participated in local career fairs.

Conducted reference checks and submitted background/drug and credit

investigations.

Reviewed background, drug and reference check results to confirm applicants

were eligible for employment based on Simplex requirements.

Conducted both telephone and face to face exit interviews.

Completed necessary paperwork for new-hires.

Coordinated with Training Department to arrange new hire orientation.

Worked closely with Hiring Managers and Vice Presidents to determine best

hiring practices.

Coordinated hiring needs with Human Capital VP in order to receive budget

approvals.

Provided advice to employees on company policies and procedures.

Recommended new approaches, policies, and procedures for Recruiting and HR

Department to enhance services performed.

Provided information and answers to all questions from potential applicants

regarding positions.

Maintained records and reports of hiring activity to present to Recruiting

Manager and VP of Human Capital.

Worked closely with contracted external staffing agencies.

AIM Healthcare, Franklin, Tennessee

HR Corporate Recruiter/Generalist

September 2006 - September 2009

Responsible for recruiting, interviewing and referring applicants for

executive, management and non-management positions throughout the company.

This involved hiring regionally for off-site hires in other states within

the USA.

Represented AIM Healthcare Services to various traditional and non-

traditional groups resulting in the fulfillment of staffing needs.

Reviewed resumes on internal Applicant Tracking System and rank

accordingly.

Conducted both telephone and face to face interviews.

Worked closely with Hiring Managers and Vice Presidents to determine best

hiring practices.

Placed employment adverts on both internal and external websites.

Conducted reference checks and submit background investigations.

Reviewed background, drug and reference check results to confirm applicants

were eligible for employment based on AIM requirements.

Conducted face to face exit interviews.

Completed necessary paperwork for new-hires.

Coordinated with Training Department to arrange new hire orientation.

Maintained records, reports and logs pertaining to applicant flow,

interviews conducted and staffing.

Arranged flight and accommodation for out of state applicants interviewing

in Nashville.

Coordinated hiring needs with Accounting Department in order to receive

budget approvals.

Handled employee relations counseling.

Assisted HR Manager with employee disciplinary actions.

Assisted HR Manager with employee terminations.

Provided advice, assistance and follow up on company policies and

procedures.

Recommended new approaches and procedures to effect continual improvements

in efficiently of department and services performed.

Provided information and answers to all questions from potential applicants

regarding positions and company.

Informed applicants of various company policies and company benefits.

Worked closely with contracted external staffing agencies.

Handled Human Resource projects as delegated by HR Manager/Director.

Manpower (Brookstreet Plc), Nashville, Tennessee

Direct Hire Consultant

May 2006 - September 2006

Brookstreet, UK was bought out by Manpower. I was offered to transfer to

Manpower as part of my move to USA.

Spent 1st three weeks at Manpower's Head Office in WI training new and

existing recruiters on Brookstreet recruiting practices.

Generated new business with local clients via cold and routine telephone

calls.

Arranged and carried out client visits.

Matched suitable candidates to client requirements.

Carried out weekly candidate availability calls. Establishing leads where

possible.

Interviewed and registered candidates for permanent employment.

Consulted and advised candidates on good career moves and researching into

their needs.

Advertised all vacancies on Manpower website, office board and job seekers

websites.

Liaison with local job centers along with carrying out networking events

and job fairs.

Updated clients weekly on recruiting progress.

Conducted pre-interview advice with candidates.

Arranged interviews with clients and candidates.

Actively worked on my personal business development plan in order to build

my clientele.

Maintained and updated weekly/monthly production reports.

August 2005 - May 2006 - Awaiting permanent resident visa and work permit.

Manpower (Brookstreet Plc), Worcester, United Kingdom

Direct Hire Consultant

April 2002 - August 2005

Start up of new office based in Worcester, United Kingdom.

Marketed and researched our given market and area.

Conducted cold and routine sales calls gaining market information and

arranging client visits.

Carried out daily and weekly targeted sales calls to new and existing

clients.

Arranged and carried out client visits.

Matched suitable candidates to client requirements.

Carried out weekly candidate availability calls. Establishing leads where

possible.

Interviewed and registered candidates for permanent employment.

Consulted and advised candidates on good career moves and researching into

their needs.

Key selling candidate's to clients via telephone.

Advertised all vacancies on Brookstreet's website, office board and job

seekers websites.

Liaison with local job centers along with carrying out networking events

and job fairs.

Updated clients weekly recruiting progress.

Conducted pre-interview advice with candidates.

Arranged interviews between clients and candidates.

Actively worked on my personal business development plan in order to build

my clientele.

Maintained and updated weekly/monthly production reports.

Achievements:

I joined Brookstreet as a new, non-experienced consultant in a non-existent

new branch. On leaving I was one of the top performing consultants in my

cluster of 21 branches and had billed one of the highest fees in one month.

I was a constant top performer in my region.

Support Staff, Worcester, United Kingdom

Secretary/Trainee Recruitment Consultant

January 2000 - April 2002

Conducted face to face registration of candidates.

Identified candidate requirements and completed appropriate registration

forms.

Data inputted candidate information onto an in-house computer system.

Typed all correspondence for Branch Manager.

Assistant Manager duties in Branch Manager absence.

Performed weekly payroll.

Answered telephones.

Conducted both reception and general administration duties.

Camp Stewart For Boys, Hunt, Texas, USA

Ed and Debbie Scanlon, Dallas, Texas, USA

Horse Trainer and Equine Instructor

April 1999 - December 1999

Worked as on campus Equine Instructor for summer camp.

Taught basic and intermediate riding skills to children from age 5-12

years.

Prepared and designed training classes.

Prepared weekly assessments for each child in order to assess their

progress.

Cared for 50 horses daily.

Trained and exercised polo horses.

Traveled to competitions with head polo coach and prepared horses for

competition.

Spontex, Worcester, United Kingdom

PA to Human Resources

November 1997 - April 1999

Conducted all secretarial and administration duties for Human Resources

Manager.

Audio typed HR Manager correspondence.

Assisted Marketing Department in company mailshots for new products.

Data inputted billing information and coded invoices.

General administration.

Worcester Royal Hospital, Worcester, United Kingdom.

Internship Program - worked in various administration positions while

working towards Business, Finance and Administration Degree

November 1994 - November 1997

Duties/Responsibilities:

Various positions carried out as part of my college placement during study

of my Bachelors in Business, Finance & Administration.

IT Helpdesk Department

IT Helpdesk Assistant

Ophthalmology Department

Office Administrator

Maternity Department

Receptionist

References upon Request



Contact this candidate