Sales Customer Service
Resume:
Todd August Varel
Richmond, Virginia 23220
abmvmm@r.postjobfree.com
Professional Experience
Quality Manager, March 2009 - current. Sonic Tools, LP. Ashland, Virginia.
. Lead the development and implementation of a Quality Management System
(QMS) from the ground up to gain ISO 9001 conformance.
. Formulate continuous improvement campaigns regarding customer care and
quality resulting in a 25% decrease in job turn around time and
overall customer satisfaction.
. Train staff on ISO, QMS, Internal Audit, Customer Focus, Root-Cause
Analysis, LEAN, and ACCU-RATE (internal logistics).
. Act as the liaison between Customer Technical Service and
Manufacturing and Sales to resolve customer concerns quickly and
efficiently.
. Increased manufacturing capacity and efficiency by 30% by conducting
audits in accordance with ISO 9001 standard.
. Utilize Epicor Vista ERP software for estimating, orders, scheduling,
costing, inventory, quality, and general accounting.
Technical Sales Engineer / Manager, Performance Engineering. April 2008 -
January, 2009. Amsted Rail. Petersburg, Virginia.
. Planned and developed multiple projects through the use of MS Project,
complex MS Excel spreadsheets, Gantt charts, and proprietary macro-
driven statistical.
. Provided full-functional R&D laboratory and testing support for both
new and existing product developments.
. Developed and maintained positive relationships with key decision-
makers through effective communication, including oral presentations
to large groups.
. Gained competitive advantage through the re-engineering of (9)
complete laboratory test programs utilizing LEAN principles and ISO
9001 quality standards.
Owner /Leader, October 2003 - April 2008. Augusta Fine Catering / Little
Pete's Real McCoy BBQ. Powhatan, Virginia.
. Grew business from conceptual model into two restaurants and a
catering business.
. Increased sales from <$500/day to >$3000/day over a 3 year span.
. Increased profit margin from <25% to >50% by improving business
efficiency.
. Effectively planned and coordinated events, including casual, black
tie, weddings, and corporate functions.
. Provided the highest level of customer service by effectively
training a team of over
40 members.
. Created and executed marketing campaigns including email and radio.
Sr. Mechanical Lab Technician III, October 2001 - July 2004. Ethyl
Corporation. Richmond, Virginia.
. Gained Tier 1 Customer business (>$500k) through the founding and
leading of the European Sliding Clutch program, including the
commissioning, operation, and R&D testing of a $650k proprietary
German test rig.
. Increased Tier 1 Customer business by 30% through the improvement of
mechanical friction tests (SAE-2, L-60, L-33, GK) for Big 3, Toyota,
and European auto manufacturers Daimler-Benz and BMW.
. Developed strong relationships between Technical Service group and
clients through site visits, oral presentations, and video conference.
. Supported sales drive while adding competitive advantage through the
development of >50 detailed ISO 9000 SOPs for all laboratory test
programs.
. Served a variety of R&D functions, advancing from entry-level
Mechanical Test Operator to Friction Test Area Supervisor.
Sr. Field Test Sales Representative, May 1997 - October 2001. Ethyl
Corporation. Richmond, Virginia.
. Increased Factory-Fill Lubricant sales by >50% through the development
of over 20 long-term field testing campaigns. Accounts established
utilizing cold call sales techniques.
. Coordinated Field Trials at multiple sites throughout the continental
United States (>500).
. Derived and managed $1.1 million budget using Microsoft Access / Excel
and SAP.
. Added value to the department through purchasing control utilizing SAP
software.
. Researched and reported test trends to internal customers through
Microsoft Power Point / Excel as well as oral and written
presentations.
. Assembled final reports using Microsoft Office software and Adobe
PhotoShop.
. Provided training to facilitate Field Test protocol while maintaining
ISO 9000 standards.
Mechanical Lab Technician, - 1992 - 1997. Ethyl Corporation. Richmond,
Virginia.
. Supervised staff of 11 technicians at St. Louis facility while
preparing for Mechanical Lab relocation to Richmond, VA.
. Maintained underground fuel tank farm including bulk fuel purchase,
delivery set-up, and fuel sampling for QC.
. Assisted several areas of R&D including Crankcase, Fuels, Gear, and
ATF providing technical support as needed.
Automotive Service Technician, - 1987 - 1992. Carl's 4WD & Performance
Center. Bartelso, IL.
. Sold automotive and light truck repair services, including component
overhaul, drivability troubleshooting, performance suspension and body
lift kit installation, conversions, and after-market accessory
installation.
Education
Bachelor of Science in Business Marketing.
University of Phoenix. Phoenix, Arizona.
Associate of Science in Business Administration.
J. Sargeant Reynolds Community College. Richmond, Virginia.
Associate of Science in Automotive Mechanical Engineering.
Ranken Technical College. St. Louis, Missouri
Additional Information
Member of St. James's Episcopal Church
SPCA Volunteer
Profile available on Facebook and LinkedIn
Certified in First Aid, CPR, and AED
FIRST Team Mentor
References
Ludwig S. Preinesberger
Vice-President, Sonic Tools, LP
Megan May
SnagAJob.com
Craig Love
Surf House Caf & Shop
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