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Sales Customer Service

Location:
San Clemente, CA, 92673
Posted:
May 05, 2010

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Resume:

** ***** ******

San Clemente, CA *****

949-***-****

abmvmh@r.postjobfree.com

Emily Jensen

Experience:

Carr Workplaces Executive Suites, Client Service Director

Irvine, CA 03/09 - Present

Accounts payable and accounts receivable. Word processing, spreadsheets,

presentations, and other typing/creative projects as requested. Schedules

conference rooms, catering and equipment usage. Maintains confidentially of

all clients, tenants, employees, and visitors. Answers, transfers, and

screens incoming calls for center and tenants on a multi-line phone system.

Assists with billing, accounts payable and accounts receivable. Conducts

client tours when needed.

Laguna Cliffs Resort & Spa, a Marriott Resort, Sales Assistant

Dana Point, CA - 11/06 - 02/09

Assist Sales Managers with selling a Four Star/Four Diamond Resort. Assist

Convention Service Managers with detailing upcoming events and creating

Banquet Event Orders and Group Resumes. Create contracts, proposals, and

correspondence with correspondence with clients. Distribute and respond to

lead inquires. Assist the Director of Sales and Marketing with month end

and commission reports.

Hilton Garden Inn, Boise/Eagle, Sales and Catering Coordinator

Eagle, ID - 08/05 - 11/06

Liaison between the guests and the hotel staff. Wedding Coordinator.

Increased revenue by actively selling the property through inside and

outside sales. Booked contracts for group meetings and sleeping rooms at

the hotel. Attend and participate in community functions. Competitive

'shopping'. Hotel tours. Maintain existing customer relationships. Monthly

'blitzing' - delivering hotel information and incentive for both existing

and prospective customers. Monitor Corporate Negotiated Rate room pick-up.

Attend and set-up trade shows and other special events. Coordinate direct

mail campaigns. Develop flyers for pertinent publications, Order

promotional give-a-way items, customer gifts, etc. Generate and mail

monthly correspondence. Maintain filing system. Gift Certificate letters

and distribution. Order office supplies and maintain inventory. Maintain

and distribute hotel sales information. Assist Catering Department and

Front Desk when needed.

Westchase Primary Care, Front Office and Referral Coordinator

Tampa, FL - 11/04 - 07/05

Insurance authorizations. Insurance billing. Answered busy phones. Heavy

filing. Scheduled appointments. Assisted patients with medical and billing

questions.

Sports Display, Project Coordinator/Reports Analyst for Recruiting

Department

Rancho Santa Margarita, CA - 06/03 - 11/04

Project coordinator of Advertisement Books for outside sales

representative. Recruit for outsides sales representatives. Manage weekly,

biweekly and monthly reports. Make travel arrangements for Managers. Place

weekly advertisements in newspapers and online throughout the United States

and Canada. Kept outside sales representatives updated with new information

regarding the company. Project coordinator of Advertisement Books for

outside sales representative.

Arthur Selvan, MD, Front Office Assistant

Santa Ana, CA - 04/00 - 03/03

Heaving filing. Answered busy phones. Schedule appointments. Handled

patient records. Assisted patients with questions. General office duties:

filing, faxing, data entry, copies, etc.

Chick's Sporting Goods, Assistant Manager

Laguna Hills, CA - 07/96 - 11/99

Answered busy phones. Assisted customers with purchases. Cashier. Prepared

employee schedules.

Education:

University of Phoenix - Bachelors Degree, Marketing - 05/09 - Present

(Anticipated graduation 05/11)

Saddleback College - Associates Degree - 08/97 - 12/00

Skills:

Proficient in Word, Excel, Outlook and PowerPoint. Knowledge of SalesForce,

hotel software, medical software, Crystal and various other CRM databases.

Able to multi-task and adapt to any given situation. Demonstrates a

pleasant and professional demeanor and phone manner. Experience with a

multi-line phone system. Have exceptional communication skills. Strong

organizational skills, ability to prioritize workload and work efficiently

with minimal supervision. Possesses strong customer service skills. Ability

to communicate effectively and professionally.



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