Human Resources Management

COURTNEY REYNOLDS, SPHR ***-

***-****

abmvlm@r.postjobfree.com

CAREER SUMMARY

Knowledgeable management team partner with more than 12 years of

demonstrated success in resolving complex employee relations and compliance

issues, developing relevant talent management strategies and enhancing

compensation, training and performance management processes.

EXPERIENCE AND ACCOMPLISHMENTS

CBIZ Medical Management Professionals, Chattanooga, TN (2008-2009)

A publicly held billing and practice management services provider to the

medical industry

CORPORATE HUMAN RESOURCES MANAGER responsible for staff supervision and

project management.

. Managed staff of 5 responsible for benefits administration, employment

process coordination and bi-weekly payroll processing for 2,000 employees

in 60 US locations.

. Led the on-time, on-budget implementation project for Kronos Timekeeper.

Developed training materials, planned implementation schedules,

facilitated online system demonstrations and enhanced system

functionality in partnership with Field HR managers and technology

experts.

. Supported Operations and HR managers with consistent policy and employee

relations guidance.

Apartment Investment and Management Company (AIMCO), Atlanta, GA (2006-

2008)

A publicly held REIT and owner/ operator of multi-family communities in the

United States

HUMAN RESOURCES DIRECTOR responsible for talent selection, training,

management development and employee relations for 350 employees in 5

states.

. Introduced the talent selection strategy that improved year-over-year

turnover by more than 20%.

. Developed management's leadership, decision-making and communication

skills through consistent coaching, feedback and compliance guidance.

Reinforced the value and importance of timely, factual performance

documentation that led to more successfully defended claims for

unemployment benefits and for remedies to unfair management practices.

. Investigated complex, confidential employee complaints. Prepared senior

management reports of investigation findings and recommendations that

mitigated the risk of loss in employment claims.

. Implemented the performance management system (MAP) in 3 states for 215

employees.

. Improved the quality and timeliness of HR services by developing trusted

partnerships with corporate specialists in recruitment, training,

compensation, benefits and employee relations.

. Developed the HR Assistant most recognized and rewarded for paperwork

processing excellence.

. Presented management updates to large employee groups in "town hall"

meetings. Facilitated meetings for new hire orientation and sexual

harassment training.

Turner Broadcasting Systems, Inc., Atlanta, GA (2001- 2006)

A division of publicly held Time Warner, Inc. and leader in news and

entertainment programming

HUMAN RESOURCES ADVISOR responsible for developing strategic partnerships

with operations management teams and providing value-added solutions for

their talent management needs.

. Influenced decision-making of senior business leaders in six (6) TBS

divisions including Turner Private Networks (TPN), CNN Sports, CNNSI.com,

CNN.com, CNN Radio and CNN Operations.

. Investigated complex claims of workplace harassment and gender

discrimination.

. Facilitated management discussions and developed communication plans for

staff re-organizations each year in 2002 through 2005 for multiple Turner

divisions.

. Selected and developed Human Resource Department Coordinators.

. Integrated the performance management system in six (6) Turner divisions.

. Developed the communications and implementation strategy that resulted in

a 74% improvement in CNN.com's employee satisfaction scores from 2002 to

2004.

. Introduced and led a quarterly book club as part of CNN.com's leadership

development initiative.

. Worked with management leaders in four (4) CNN businesses to develop and

introduce the 2004 pilot of CNN's Cross Development Program, later named

CNN Passport.

. Coached managers to improve their interviewing skills and standardize

their talent selection process.

. Developed hiring pay guidelines that increased offer acceptance rates for

entry-level sales staff at TNS.

. Selected from 120 human resource employees as 1 of 4 HR panelists to

present best practices in internal consultation at the 2005 Turner HR

Development Summit.

. Collaborated with partners in finance, recruiting, and operations

management to develop and implement the staffing plan for CNN Pipeline,

CNN's first business venture into live, digital online news programming-

a $ 5 million dollar plan that added more than 70 full-time jobs in six

(6) Turner businesses in 2004.

AMC, Inc. (aka AMERICASMART) Atlanta, GA (1997- 2001)

A privately held, locally owned trade shows and real estate management

company

HUMAN RESOURCES DIRECTOR responsible for integrating human resources

expertise in management decision-making for the organization of 240

employees.

. Supervised department staff members and managed the department's annual

budget.

. Initiated salary structure reviews that improved competitive pay

practices and expanded pay grades.

. Investigated employee complaints of race and sex discrimination.

. Facilitated meetings for new employee orientation and training for

management and staff.

. Promoted from Employment Manager to Human Resources Director in March,

1999.

. Updated company policies and facilitated employee guidebook training

meetings.

. Led the initiative that implemented a drug-free workplace policy.

The Lucas Group, Atlanta, GA (1995- 1997)

A privately held, locally owned executive search firm

OPERATIONS MANAGER, Lucas Financial Division, responsible for developing

client relationships and for recruiting accounting professionals to fill

local temporary and management job openings.

. Won performance-based contests in 1996 (corporate) and in 1997

(division).

. Promoted from Marketing Manager to Operations Manager in 1996.

Education, Certifications and Affiliations

BBA in Marketing with French minor - Southern Methodist

University; Dallas, TX

Certifications: PHR (1999), SPHR (2006), Achieve Global Trainer

(2008)

Memberships: SHRM- Chattanooga, SHRM- Atlanta, Chattanooga

Chamber of Commerce

Values

smart leadership and planning * sensible, consistent decision-making *

teamwork and collaboration

Contact this candidate