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Customer Service Manager

Location:
Jacksonville, FL, 32259
Posted:
May 05, 2010

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Resume:

DAVID JOLLIFF

*** ****** ****** **. ************, FL 32259 abmvks@r.postjobfree.com 904-***-****

Summary of Qualifications

18+ years of Leadership experience with strong knowledge in the following areas:

Operations Systems Planning Scheduling MRP

Lean Manufacturing Kanban Inventory Control Training

Value Stream Mapping Cost Reduction Quick Change-Over JIT

Turnaround Experience Quality Control Customer Service Budgeting

B.O.M. structuring Budgeting Problem Solving ISO & QS

Professional Experience

Self Employed 2009

GUILFORD PERFORMANCE TEXTILES, Wilmington, NC 2007-

2008 The largest producer of automotive headliners, seat cloth, and other specialty

products with 2000 employees and sales of $350 million.

Lean Supply Chain Manager

• Worked with 5 plants with responsibility for ensuring attainment of specified

performance objectives in areas of inventory turns, delivery, and customer satisfaction.

• Spearheaded materials system changes, implementing Kanban and WIP control systems.

• Improved Inventory vs Sales levels by 20%

• Decreased WIP in Plants up to 50%

UNITED PLASTICS GROUP, Chicago, IL 2002-

2006

A global plastic injection and assembly company with sales of 300 Million and 1500 employees

Director of Continuous Improvement (2004-2006)

• Responsible for Lean Manufacturing Transformation for 10 locations worldwide

• Developed and administered Lean training, and mentored teams worldwide

• Received commendations from CEO for exemplary performance

DAVID JOLLIFF (2)

Plant Manager (2003-2004)

• Responsible to turnaround Monterrey Mexico Plant with 300 employees and 35 Million

in sales.

• Succeeded in improving EBITDA by over 20% and improved inventory turns from 6 to

12.5.

• Set up times were improved 25% and external PPM’s dropped by 30%.

Plant Start-up Manager China (2002)

• Responsible for Materials Systems Set-up, logistics start up, and setting up the

manufacturing flow for a new facility

• Plant was made operational in 3 months with plastic injection, painting, and assembly

operations.

• Drove plant to having the best manufacturing and profit metrics after 2 months of

operation.

• Received the “CEO Award” for exemplary performance on China start-up

American National Can Inc., Los Angeles, CA 1999-

2001

A Manufacturer of Aluminum Cans with 16 plants nationwide

Supply Chain Manager

• Directed all facets of production control, logistics, customer service and materials

• Improved line scheduling allowing a 25% reduction in changeovers

• Rewarded for having lowest days on hand of aluminum in company

• Improved on time delivery from 95% to 100%

• Developed kanban systems for raw materials and supplies

• Reduced outside warehousing costs 33%

Motorola Inc. Boynton Beach, FL 1990-1999

Pager Manufacturing Facility with 3500 employees

Production Quality Manager (1999)

• Created programs to drive Six Sigma Quality initiatives

• Conducted ISO Audits

DAVID JOLLIFF (3)

• Received award for leading Order Fulfillment Quality Team that reduced customer

complaints 60% in one year.

Production Manager (1995-1998)

• Managed focused pager factory with 8 Supervisors, and 240 associates, technicians and

engineers

• Received award for most improved factory

Material Planner and Focused Factory Scheduler (1992-1994)

• Managed product start-ups and phase outs

• Ensured B.O.M. coding and structure for products

• Analyzed Sales Trends for MPS creation

• Improved Inventory Turns on products 30%

Materials Building Supervisor (1990-1992)

• Responsible for Shipping, Receiving, and Stockrooms (70 associates)

Education and Training

B.S. in Production and Operations Management

The Ohio State University, Columbus, OH

• APICS Certified

• Lean Manufacturing Training through APICS

• Extensive Team Building and Leadership training through Motorola University

• Six Sigma Training through Motorola University



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