Customer Service Sales
Resume:
Chris Wick PO Box **** . Jacksonville, Oregon ****0 541-***-**** (
( abmvkj@r.postjobfree.com
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EXECUTIVE MARKETING & SALES PROFESSIONAL
Strategic Planning . Market Analysis . Consultative Sales . Process
Development . Presentations . Negotiation & Closing . Operations . Resource
Management . Alliance Building . Client Relations . Troubleshooting . Cost
Reduction
Creative, multidimensional, hands-on professional with years of success
optimizing organizations to achieve maximum growth and market share. Adept
at building high performance teams, promoting new concepts and
methodologies, and implementing cost-effective solutions aligned to both
short- and long-term strategies and goals. Key skills and abilities include
startup management, training, presentations, and customer service. Able to
build and direct focused, cross-functional staffs. An enthusiastic and
motivational leader. Possess an uncanny ability to source and hire superior
employees. Acknowledged as a startup specialist. Very adept at direct
selling or building and leading a sales team.
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CAREER TRACK
Financial Advisor
LPL Financial
2006-Present
Emphasis on B2B marketing of retirement plans with secondary function of
financial management of client assets.
President 2003 - 2006
Telecom Solutions, Inc. Medford, Oregon
Independent sales consultant with strong emphasis on new business
development, strategic market planning, prospecting, relationship
building, and closing. Products include voice and data services. Provide
superior customer service and support to gain and maintain client loyalty
and trust.
< Develop and present to prospects. Educate audiences in product
benefits, and analyze client requirements to formulate customized
solutions. Effectively negotiate and close sales, and maintain
communication to resolve issues and ensure high service delivery
satisfaction.
< Create and implement sales quotas based upon revenue and profit
requirements to meet and exceed business model.
< Continually network to grow company awareness and identify new
business opportunities.
< Enjoy a track record of success since beginning of tenure. In 2004,
generated $1,200,000 in revenue during first full year of operations.
Branch Manager 2001 - 2003
Oregon Telecom Medford, Oregon
Drove both operational and sales activities for this newly launched
branch office for an innovative startup firm within a challenging
Southern Oregon territory. Sourced, interviewed, hired, and trained all
sales and service personnel. Took a leading role identifying,
negotiating, and securing facilities and required infrastructure, and
fully managed all strategic planning, market analysis, quota generation,
and customer service planning and implementation.
< In addition to administrative duties, took an active role in
prospecting, presentation development, sales negotiations, and closing
sales to jump start revenue and shorten time to profitability.
< Due to efforts, Medford branch was profitable in less than 1 year of
establishment, including all costs associated with annual operations,
personnel salaries and benefits, and facilities expenses.
< Achieved status of #2 region in revenue, including overtaking 2 allied
regions with a longer term established market presence.
Chris Wick Page 2
Branch Manager 1994 - 2001
Shared Communications / ATG Medford, Oregon
Recruited to lead the expansion of the company in a new territory, as
well as establish and manage a branch office in a new territory.
Proactively and successfully hired, trained, and built a highly-
efficient, accomplished sales and support staff. Worked in concert with
senior management from across the corporation in strategic planning
efforts, and played a role in developing training programs and tools used
not only within branch but for entire company.
< Mentored and assisted new managers in analyzing, establishing, and
managing new markets, including field training and support of new
Account Executives. Monitored efforts, troubleshot and resolved
issues, provided ongoing product and sales training, and personally
assisted as required in cultivating key accounts.
< Facilitated and implemented a company-wide structured sales program
featuring a 3-day intensive classroom phase with field evaluation and
reinforcement training.
< Overall efforts resulted in winning Branch of the Year 3 out of 5
years for achieving and exceeding revenue and profit goals coupled
with high employee and client retention.
Territory Sales Manager for Oregon 1989 - 1994
TW / Telecom West / LW Comm Portland, Oregon
Hired as Account Executive. Promoted within 2 years for consistent,
superior performance. Tasked with building and leading a sales and
support team for the Southern Oregon region.. Transferred to the Portland
/ Eugene region to establish a sales and service team while concurrently
overseeing Medford activities. Worked across departments on a daily basis
in all aspects of sales and customer service, with strong emphasis on new
market growth and existing client retention.
< Due to efforts, doubled company revenue within a 2 year period.
Previous positions include:
Account Executive - MCI . Account Executive - KTVL Channel 10
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LEARNING CREDENTIALS
Bachelor of Science - Natural Health 2001
Clayton College of National Health Birmingham, Alabama
Additional courses, seminars and workshops include:
Numerous top sales seminars . Management seminars . Litton Corporation -
business, accounting, computer programming, sales training
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CERTIFICATES & LICENSES
Licensed Facilitator - Track Selling System
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INTERESTS & ACTIVITIES
Paragliding . Hiking . White Water Rafting . SCUBA Diving
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REFERENCES And further data PROVIDED UPON
ESTABLISHMENT OF MUTUAL INTERESt
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