Project Manager Software

K. Robert (Bob) Schoner

Summary of Qualifications

Experienced Software Quality Assurance professional with excellent work

history and broad background in full software lifecycle testing in

Desktop, Web, Client/Server and Mainframe environments. Over 20 years

experience in, banking, manufacturing, and software development

industries with emphasis on development of QA process, test plans, test

cases, test reports and automated testing tools. Over 8 years in

leadership positions including QA manager, team leader, project manager,

and field manager. Dedicated to helping a company, its employees, and

customers achieve meaningful growth through improved software reliability

and quality.

Skills Summary

Software Testing, Software Inspection and Review Process, Project

Management, training & mentoring, QA Management, Business Analyst, Team

Lead, Toad, Putty, Clear Quest, Test Director, Quality Center, QTP, MVS

Mainframe, TSO/ISPF, JCL, DOS, Windows NT, 95, 98, XP, Vista, UNIX,

AS/400, VSE, MS Office, Excel, Word, PowerPoint, Access, Project, Visio,

CorelDraw, risk based testing, Infoman, Endeavor, File Aid,

Hiperstation, VB, PVCS, CVS, SVN, WinRunner, TerraData, Oracle, Ab Initio

Software Testing: Over twenty years experience performing black box,

white box, functional, system, performance, acceptance, end-to-end and

regression testing VB, XML, C, C++, Java, J2EE Oracle, SQL software.

Full SDLC experience on Windows (NT, 98, 95, 2K, XP), DOS, UNIX

(Sun/Solaris), and IBM mainframe (MVS, VM, AS/400, VSE) environments.

Developed and initiated formal software testing processes and structured

testing methodologies. Developed and implemented review process and

software QA document templates, and training materials. Installed

software and performed debugging at customer sites. Traditional

waterfall and Agile/Scrum project methodologies.

Project Management: Five years experience in IT project management.

Coordinated testing, categorized risks, formalized contingency plans of

all critical and important systems. Provided oversight for change

management, performed internal quality audits and plant management status

reporting. Excellent communications skills with all levels from system

users to senior management.

Desktop Computing: More than twenty years experience in Microsoft DOS and

Windows (Windows 95, 98, NT, XP, Vista and Windows 7) environments.

Expert knowledge of Microsoft Office Suite (Excel, Word, Power Point,

Outlook). Strong working knowledge of numerous Windows-based graphic and

other applications including: Visio, CorelDraw9, MS Project, MS

FrontPage, Visual Basic, PVCS suite (Version Manager, Bug Tracker,

Configuration Builder), and PaintShop Pro. Fundamental knowledge of

FACTORYworks, Actuate, and WinRunner.

Professional Work History

06/08 to 04/10 Advance Auto Parts Roanoke, VA

Sr. QA Engineer - Direct hire to QA development for Warehouse

Distribution Management. Developed test cases from developer

documentation, executed test cases, documented defects and retested same,

conducted user acceptance test reviews. Worked closely with BA, and

customers in a decentralized QA environment. Developed training and

process documentation and performed training to business users. Tested

M&E on AS400, internal web based systems and large, long term projects.

Briefly worked as Transportation Management business analyst in for Red

Prairie implementation before a management restructure changed job role

back to QA. Excellent relationship with business users.

02/07 to 06/08 Fidelity Investments / Veritude Raleigh, NC

Sr. QA Engineer - Brought on in initial hiring wave for ramping up of

new Fidelity IT Center. Mentored junior-level test team members. Became

instantly effective in mainframe, client server, and web-based testing of

Fidelity Brokerage Technology products and projects. Created test plans,

test cases, risk-based test case development, and process improvement

feedback.

04/05 to 02/07 Capital One / Apex Systems Richmond, VA

Tester, QS Lead - Black box testing of large scale infrastructure

conversion of Oracle to TeraData. Test ETL (extract, transform, and

load) using Ab Initio. Guided development of data warehouse team

organization and process, and helped implement risk based testing

process. Tested and supervised testing on front end, back end and web

based systems. Team Lead on large scale project, responsible for defect

and status reporting of critical systems in aggressive, time boxed

development project. Performed test data analysis and creation, created

test plans, executed test cases and compiled final test reports. Projects

methodologies included traditional waterfall and Agile/scrum.

03/02 to 04/05 Phoenix Integration Blacksburg, VA

Sr. QA Analyst / SQA Manager - Hired to organize ad-hoc developer testing

activities into a formal QA process. Defined guidelines and process for

issue tracking as an internal work flow process. Initiated test planning

and test case creation for new features and regression testing for

existing features. Performed black box testing and coordinated white and

black box testing by developers and student interns. Tested new and

existing client server and web based products and features on multiple

platforms. Focused QA activities on earlier inspections and requirements

to eliminate defects. Increased developer awareness of customer use and

issues, ease of use, consistency in design and documentation. Increased

focus, consistency and robustness of training material and user

documentation. Developed GUI standards to improve usability and

consistency of products. Created checklist for building complete and

robust installers to improve value of installers created and delivered to

QA. QA liaison to upper management providing monthly status reporting.

Support - Supervised creation, and tracking of support issues - brought a

mostly random support process into a consistent, well defined, dependable

process with timely and accurate issue entry, quick response to both

customer issues and internal requests for information. Created and

administered follow up customer surveys which revealed consistent and

universal high marks on quality and responsiveness of customer support.

Traveled to key customer sites with company president and sales personnel

to gather customer requirements, conduct surveys on new features and

customer satisfaction. Assisted sales and marketing on customer site

visits, sales calls to help understand how customers use and perceive our

software. Organized customer satisfaction surveys, contacted customers,

compiled data, characterized and distributed results

08/99 to 06/01 Corning, Inc. / Emplifi/Mastech Concord, NC

Sr. QA Analyst - Developed, documented and implemented software testing

processes for Corning optical fiber manufacture. Developed formal

software testing methodology including software inspection process,

design review process, requirements gathering and testing, functional

testing, problem resolution, tracking, and reporting. Provided guidance

and training for new test teams in both Concord and Wilmington, NC. Set

up defect tracking system, created error tracking queries and reports

using PVCS software. Tracked key software testing metrics and published

daily reports to management and staff during critical project phases.

Created templates for test coverage matrix, test cases, test plans, and

test results reports using MS Word and MS Excel. Presented to management

personnel, project stakeholders, engineers, IT staff and user community.

Interviewed engineering SMEs and user communities to gather software

requirements and priorities, then tracked and published requirements.

Project Manager - Coordinated validation and verification of all

applications in new Corning fiber optic plant (including facilities,

engineering, quality, and IT systems) on VAX, NT, UNIX and

Internet/Intranet environments. Provided smooth transition after

previous project manager departed at a critical time. Performed audits

to assess compliance to project quality goals. Kept project on track

with frequent, meaningful communication and regular status reporting.

Coordinated with plant in Wilmington to minimize duplication of effort.

Successfully completed the required testing on schedule and ahead of

budget. Coordinated contingency plans with plant management team.

Maintained database of critical test elements and status.

1/98 to 8/99 BB&T/IBM /CTG, Inc.

Test Team Lead / Field Service Manager / Consultant Wilson, NC

Test Team Lead - Staffing (interviewing, orientation, and training) of

test analysts for large scale Year2000 test project for IBM at BB&T.

Developed and documented client specific testing processes, tailored IBM

QA methodology to customer's needs. Developed test plans, test

schedules, supervised test planning, test case selection, test script

writing for unit and functional testing. Interviewed and interfaced with

numerous department managers, subject matter experts and business users.

Coordinated and supervised testing of dozens of business-critical

mainframe and client/server applications. Performed manual and automated

software testing.

Field Service Manager - Supervised as many as 34 CTG consultants at BB&T

client site. Assessed employee performance, conducted appraisals, and

dealt with employee and client satisfaction issues. Functioned as an

extension of the CTG office in Raleigh, NC. Mentored junior team

members. Recipient of CTG Teamwork Award for 1998.

3/91 to 12/97 Xerox Corporation / Ciber, Inc. Longwood, FL

Senior Software Engineer, Test Team Lead / Consultant Lead tester of

printing software on full range of Xerox printers on IBM-MVS, IBM-VM,

AS/400, Sun Solaris, RISC 6000 and IBM-PC platforms. Performed problem

determination, isolation and resolution of internal and external customer

software problems for both domestic and international customers.

Identified test requirements and specifications from functional

specification documents, design reviews and inspections. Helped create

new test organization and trained new employees in test philosophy,

including cross training across platforms. Instrumental in achieving SEI

CMM Level 2 in 9 months with over 500% reduction in software problems

reported by customers. Created and documented testing processes and

procedures including: standards for test cases, test plans, test

schedules, test reports, requirements review, requirements traceability,

test group management and technical support. Developed strong

cooperative relationship with development staff and effective problem

resolution practices. Participated in numerous customer site visits for

product installation and trouble-shooting. Liaison to management,

documentation and programming teams.

2/82 to 3/91 IBM Corporation Boca Raton, FL and Boulder, CO

Senior Programmer - Performed functional, performance and system tests of

IBM's mainframe and desktop printing application software in MVS, VM, VSE

and OS/2 environments. Participated in design reviews, code reviews and

walk throughs, test plans and test case design and user documentation

reviews.

Senior Technician Boca Raton, FL and Boulder, CO - Manufacturing

technician in magnetic media production. Transferred to Boulder in May

1983. Senior machine operator/quality control technician. Wrote

programs to assist shift technicians in scrap tracking and shift

turnover. Tested to get into IBM Programmer Training, qualified for

first class offered.

Awards and Recognition

Computer Task Group - Teamwork award, 1998.

Xerox Corporation - Five recognition awards from peers and management.

IBM - Six suggestion awards were implemented resulting in net savings over

$250,000. Six peer awards.

Glassboro State College - Outstanding Freshman Chemist

Professional Affiliations

Past member, Charlotte Information Technology Quality Assurance

Association (CITQAA)

Board of Directors, Tripoli Rocketry Association July 2003 - present

References

Available upon request.

1210 Sherwood Dr.

Christiansburg, VA 24073

540-***-**** home

540-***-**** mobile

E-mail ***.*******@*****.***

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