Manager Sales

Steven D. Powell

***** **** ** ** . ***********, WA. 98077 . 425-***-**** . Email:

******@*****.***

***** ******* **** . ********, ** 43512 419-***-****

Summary I am passionate in making sure customers feel at every stage of the

process their problems are understood and being addressed. With over

20 years in client facing roles, I have supported applications as

diverse as dialup internet, billing, operating systems and complex

telephony applications and web analytics. Speak directly with any of

my current colleagues. I am confident they will tell you I may not

have all of the answers, but I excel in my ability to find them.

SKILLS Manager / Technical Support / Client Services

20 years experience in client facing support roles

8 years in a leadership role

Manager of multiple teams

I have built tech support teams from scratch

Expertise in turning around angry client issues

User acceptance testing

Customer advocate to executive and development teams

Presales technology discussion with potential clients

Issue and Sales Escalation

Comfortable with high level executive discussions

Knowledge Management - development and implementation of knowledge

base systems

Desktop Support / IT

Exchange Admin and Support

Domain Admin

JavaScript troubleshooting

HTML

All versions of Windows & DOS

Microsoft Office Suite (all)

MAC OS X & Linux

Adobe Suite

Corporate Intranet

Salesforce.com (admin)

Rational Development Suite

Project Management

Created and drove development of corporate intranets

Support related projects among diverse groups including :

Development, QA, Executive and Product teams

Facilitated client facing application moves between data centers

Manager of Data Entry / Client Setup/ Sales Project Support team

Facilitating Closing down call center for interstate move.

WORK Who's Calling

EXPERIENCE Bellevue, WA

March 2005 - Current

Microsoft

Redmond, WA

Dec. 2003 - Dec 2004

Entomo

Kirkland, WA

Feb. 2000 - June 2001

Vision Service Plan

Sacramento, CA

Oct. 1998 - Feb 2000

MCI Internet

Sacramento, CA

Feb. 1996 - May 1998

EDUCATION B.A., Psychology, Sociology Minor, June 1994

University of California Davis

Pacific Institute Leadership Development, Summer 2005

ACTIVITIES Feral and abandoned pet care - Spay/Neuter, feeding, home placement

and medical care

"Old Skills" re-creation, Soap, candle and paper making. Home

brewing of Meade and Beer.

Collecting and restoring old PC and video game equipment (Atari, etc)

References http://www.linkedin.com/in/stevendouglaspowell

Other References and Expanded resume available upon request

Contact this candidate