Customer Service Representative

Ayanna Savage

*** *. ***** **.

Florence, SC. ***01

abmvin@r.postjobfree.com

Professional . Microsoft Excel . Technical . Accounting

Skills Writing . Business Math

. Microsoft Word . Office . Business

. Computer Procedures English

Applications . Customer

Service

Education Bachelor's of Science in Business Administration

University of Maryland Eastern Shore, Princess Anne, MD.

Completion Date: 05/2004

G.P.A. 3.0

Employment . Developed ability to work in a fast-paced

Skills atmosphere

. Maintained excellent customer relations and

developed customer rapport

. Diplomatically resolved customers complaints on

as-needed basis

. Worked with computer programming concepts and

basic language

. Basic presentation skills to communicate with

management and customers

. Three years of experience in banking.

Employment History

Customer Service Representative, U.S. Money

Shops, 10/2009-

Darlington, S.C. present

Open new loan accounts and act as an Western

Union agent..

Notifies or locates customers with

delinquent accounts and attempts to secure

payment using postal services, telephone, or

personal visit: Mails form letters to 8/2009-

customers to encourage payment of delinquent 9/2009

accounts

Customer Service Representative, Olsten

Staffing Agency, Florence, SC

Responsible for inbound customer calls and

outbound calls as needed to resolve customer

issues/complaints, correspondence, tasks,

web workflow and client escalated 10/2008 -

referrals. 5/2009

Instructor, Florence-Darlington Technical

College, Florence, SC

. Implements instructional

activities that contribute to a climate

where students are actively engaged in

meaningful learning experiences.

. Provides a positive environment in

which students are encouraged to be actively

engaged in the learning process.

. Communicates effectively, both

orally and in writing, with students and

professionals on a regular basis.

Mortgage Processor, 1st Mariner Bank, 08/2005 -

Baltimore, MD. 07/2008

. Scheduled loan closings and

submitted them to the title company.

. Utilized Microsoft Office to

organize clients' information.

. Reviewed approved mortgage loans

to determine that conditions are met prior

to closing.

Bank Teller, 1st Mariner Bank, Baltimore,

MD.

. Established and improved client

communications; maintained ongoing

relationships.

. Balanced the teller settlement

sheet at the end of each business day.

. Followed bank policies and

procedures.

Assistant Manager, Walgreen's Pharmacy, 6/2004-

Baltimore, MD. 6/2005

. Performed day-to-day store

operations under direction of the store

manager.

. Trained and supervised staff

members.

. Managed inventory budgets,

liquidated overstocked items and ordered new

merchandise

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