Project Manager Developer

Kim Harlan

( ***** N. **th St. ( Cave Creek, AZ *5331 480-***-****(

********@***.*** (

SUMMARY OF QUALIFICATIONS

Results Oriented Business Intelligence Professional with extensive

experience in Business Intelligence applications development. Experienced

team leader and member, recognized as a "go to" resource for technical

knowledge. Proven skills in every aspect of the software development life

cycle. Self-motivated with proven ability to establish rapport and

credibility with diverse groups ranging from technical staff to business

users.

PROFESSIONAL EXPERIENCE

Wolters Kluwer/NDCHealth/Walsh America/Source Informatics/PMSI - Phoenix,

AZ 1992 - 2010

Applications Developer IV (2000 - 2010)

Led MicroStrategy architecture and development initiatives. Provided

MicroStrategy administration for multiple MicroStrategy servers and

projects. Provided technical guidance to internal and external customers

regarding MicroStrategy functionality and capabilities for solving business

problems.

. Designed, developed and enhanced syndicated and customized business

intelligence applications based on multi-terabyte, multi-dimensional

prescription claims Oracle and Netezza data warehouses using

MicroStrategy Architect, Desktop, Web, Narrowcast and Office.

. Administered and maintained MicroStrategy Intelligence Server and Web

Server including security and performance tuning.

. Monitored health and status of MicroStrategy services and business

intelligence applications. Facilitated communication of variances across

functional teams.

. Collaborated with customers and development teams to define requirements

and solutions.

. Responded to customer inquiries and technical issues which ranged from

function utilization to query performance tuning.

. Developed monthly application usage dashboards in MicroStrategy

Enterprise Manager for analyzing customer application usage trends.

. Provided technical leadership to members of the business intelligence

team in developing, implementing and maintaining applications following

the SDLC.

. Facilitated weekly business intelligence team meetings.

. Defined and managed projects for upgrading MicroStrategy software from

version 6 to 7.1.2 and version 7.1.2 to 8.1.2.

. Prepared and presented training to offshore resources for support of

applications.

. Coordinated migration of MicroStrategy infrastructure and business

intelligence applications as part of a large data center migration.

. Consolidated and tracked MicroStrategy licenses to insure licensing

compliance.

. Presented business intelligence applications functionality at external

customer forums.

. Acted as project manager for a major business intelligence application

enhancement initiative which was implemented on time and under budget.

Kim Harlan480-***-**** ( ********@***.*** (

Page Two

Consulting Analyst (1997 - 2000)

. Converted the Source Online System to MicroStrategy v 4.1.2.

Collaborated with Data Analysts, DBA's and programmers to develop the

desired solution.

. Supported the transition of customers to the Source Online system.

. Created customized MicroStrategy business intelligence applications

utilizing managed care data.

. Established business intelligence team standards for developing and

maintaining MicroStrategy applications.

. Provided primary technical customer support to new and existing

customers.

. Prepared documentation to improve customer installation procedures.

. Assisted in the creation of customer training manuals.

. Completed successful upgrades of MicroStrategy from version 4 to 6.

Previous

. Provided assistance to junior COBOL programmers and new hire programmers

in the development of their product knowledge, technical and analysis

skills.

. Represented the Targeting Delivery Systems as an acting member of the

corporate standards committee.

. Primary on-call support for the Scriptrac system.

. Performed extensive modifications to the established Scriptrac database,

supporting systems and product delivery systems. The modifications

involved expansion of the primary key of the Scriptrac DB2 database.

Additional Relevant Experience

Operations Analyst - Health Management Associates

Computer Operator - Audiotone

EDUCATION & PROFESSIONAL DEVELOPMENT

Associates in Applied Science, Computer Information Systems, Illinois

Central College - East Peoria, Il

MicroStrategy Platinum CDSE Certification

Additional Training Courses

- Numerous MicroStrategy education classes, including MicroStrategy

Office Essentials, Dynamic Dashboards and What's New in Version 9

- Qlikview Developer

- Informatica Developer

AWARDS

"Leaders at All Levels" Employee Choice Award - NDCHealth

"Team of the Year" - NDCHealth

Contact this candidate