Customer Service Manager

Lori K. Pierce Cell: 479-***-****

Email:************@*********.***

**** ******** **. - ******, **

72756

Sales Analyst / Jr. Account Manager

Proven leader with strong technical, organizational and computer

skills. Able to prioritize and manage multiple projects while meeting

stated deadlines. Successful problem-solving and decision- making

abilities.

Buyer Contact Relationship Management Sales /

Buying Negotiation

Retail Link Admin Contract Negotiation

Strategic Business Planning

Professional Experience

Novartis Consumer Health - Bentonville, AR

2008 - present

Global Over the Counter Medication / Pharmaceutical

Sales Analyst / Office Manager (1 yr)

. Successfully managed the remodel of the office space. This

included all third party companies and internal

representation. Total make-over to renew the office and

the team as it was being replenished. Worked closely with

the VP of Sales and the legal team to complete the project.

. Negotiated with a third party company to gather data and

compile it into a useful format for all team members and

headquarters. Developed and managed reports that are used

daily for business management. Writing SSO's, tracking

business trends, and pulling Ad Hoc reports that will help

manage the business.

. Accountable for all information entered in Adesso -Gelco;

this manages the funding for all special projects,

rollbacks, special deals, events, and yearly OI of all

items.

. Supervising ASPECT - Wal-Mart's Private Label System:

Appointed the administrator is allowing me to enhance my

knowledge of the PL business.

bdirect, Inc. / Team Direct Management - Rogers, AR

2004 - 2008

Business Management Team

Assistant Account Manager / Sales Analyst

. Managed all data for 11 accounts including making

recommendations for items and promotional opportunities to

the clients. Meeting with the Buyers, Assistant Buyers and

helping to set the modular within the Wal-Mart Layout

Center. Liaison between our clients and Wal-Mart or Sam's

Club.

. Prepared business contracts, Supplier Agreements with Wal-

Mart, Dun and Bradstreet information, Insurance

Certificates for Wal-Mart, and all other information needed

to set clients up as a Vendor for Wal-Mart or SAM'S Club.

Overseeing all accounting entries: including paying all

invoices and preparing invoices for monthly commission

payments to each of our clients. Accountable for office

budget of $350,000 not including all invoicing for clients.

Bayer Consumer Care - Bentonville, AR

1998 - 2004

Global Over the Counter Medications

Business Area Coordinator / Sales Analyst

. Successfully managed the office budget of $400,000 for 3

years.

. Organized and managed Retail Link reporting: pulling and

analyzing daily reports for the Wal-Mart and SAM'S Club

Team Leaders. Sell Thru reports, Market Basket, SWAS, and

Ad Hoc reports requested.

. Supervised all Siebel transactions. Siebel is the internal

bolt-on program used to forecast yearly promotions and

strategies. Allowed me to maintain and track the budgets

each account. Trained new employees on the Siebel and SAP

systems for the Bentonville office.

. Developed a sampling program for all Wal-Mart and SAM'S

Clubs in the United States. This program was vital to

growing new business and on new items.

. Handled all preparations for trade shows including

inventory, shipping instruction and booth information.

A-1 Tools - Malden, MO

1997 - 1998

Re-Sharpening Carbide tools

Regional Sales Manager

. Set-up of the initial customer cliental through market

research and field investigation. Including cold calls.

. Coordinated the set-up of the main office with an operating

budget of $500,000. This included: purchasing, shipping

documents, invoicing, spreadsheets, bookkeeping, filing,

customer service, and general office duties.

. Helped create and design a catalog of all products and

services for clients.

Rockline Industries - Springdale, AR

1996 - 1997

Leading manufacturing company of baby wipes

Assistant Purchasing Manager

. Negotiated contracts for all supplies: Plastics,

corrugate, offices supplies, offices furniture and phone

system.

. Managed 6 employees in the department and successfully

saved Rockline $450,000 by renegotiating several existing

contracts.

Rogers Tools Works - Kennametal - Malden, MO / Rogers, AR

1984 - 1996

Global manufacturing company for carbide tools

Shipping and Receiving Manager and Customer Service Rep.

. Managed up to 20 employees for all shipping and receiving

duties.

. Transferred to Rogers, AR facility and started managing the

3 largest accounts in the Circuit Board Division. Duties

included: Exceptionally good communication skills, data

entry, filing, order entry, spreadsheet presentations, and

customer satisfaction.

Education

January 1985 to 1989 - Three River Community College -

Poplar Bluff, MO

Retail Link Training, Retail Link Intermediate Training,

Logistics Overview Training, Giving and Receiving Performance

Feedback, Siebel System Training, SPC Training, Microcomputer

Software Application, ISO 9000 Training, Excellent Customer

Service Seminar, Grammar and Languages Seminar, Diversity

Insight Training, Novartis - Diversity Training, Sexual

Harassment and How to Manage It, Code of Conduct training,

Financial Integrity Training, Recognizing Sexual Harassment,

Corporate Citizenship, Records Management, and 8th Street Retail

Link Advanced Training

Received Customer Service Award 3 years in a row.

Skills

Computer Skills: Retail Link, Microsoft Word, Excel, PowerPoint,

Outlook, Access (limited), Lotus Notes, Siebel (bolt on program

for SAP), AS400 System, Outlook, Adesso - Gelco, DSS, and Shiloh

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