Customer Service Sales
Resume:
Crystal Mooring
*** ***** ***** *********, ** *8332
Home: 856-***-**** cell: 856-***-****
***************@*****.***
Highly motivated professional who has sixteen years of manufacturing and
customer relationship management experience. People oriented self-starter
who is motivated by achieving superior results. Strengths include
analytical, communication, leadership, managing a diverse group of people,
and organizational skills.
EDUCATION
Cumberland County College Vineland, NJ
May 2011-Anticipated graduation date Associates of
Applied Science
Major-Social Service
Franklin University
Columbus, OH
May 2004 GPA 3.7 Master of
Business (MBA)
Major-Leadership
Franklin University
Columbus, OH
December 2002 GPA 4.0
Bachelor of Science
Major-Business Administration
Cumberland County College Vineland,
NJ
May 1993 Associates of
Applied Science
Major-Computer Information System
Experience
2005-2008 Teknion LLC Regional Operations Manager
Mount Laurel, NJ
-a leading international designer, manufacturer and marketer of office
systems and related office furniture products.
Supervisor: Dina Ruggiero 856-***-**** 37.5 Hour/wk
Coordination and management of the key operations functions for the western
region of the country. This includes providing direction, motivating,
monitoring, and implementing personnel actions.
Act on behalf of the organization at the regional level in relation to
stakeholders, dealers, customers and sales initiatives and needs as they
relate to Teknion responsibilities.
Effectively manage a diverse team wherein each employee contributes
specific expertise but gains exposure to other related functions.
Advises higher level executives of status of work assigned and how it
relates to the overall mission and what impact or conflict exists.
Participated in the formulation of short and long range job roles and
goals, budget requirements, policies, procedures and practices regarding
customer service, claims, project management, and technical activities.
2002-2005 The Glass Group Account Executive
Millville, NJ
- the largest producer of small, specialty molded glass containers in the
United States.
Supervisor: James DeRuosi 856-***-**** 40 hours/wk
Responsible for using unique selling strategies for selling glass on behalf
of one of the largest manufacturers of molded glass United States, which
results in a significant sales increases year after year for the company
Successfully handles Distributor and Cosmetic accounts on the East Coast
and Canada and aid in the growth of the business in some of the smaller
inactive accounts by 32% the first year, 38% the second year, and 42% in
the third year.
Top cosmetic customers-Fresh, Caswell Massey, and Kolmar. Top distribution
customers-Leone Industries, O'Berk, Penn Bottle, I Andler, Brad-Pak, and
Champion Container.
Promoted and sold glass liquor, cosmetic, specialty, and pharmaceutical
bottles.
Successful in communicating orally and in writing with customers and with
management in regards to company policies and procedures.
1993-2002 Alcan Wheaton Customer Service Supervisor
Millville, NJ
- major global packaging company generating US$3.5 billion in annual
revenues. Alcan supplies all kinds of packaging products, from aluminum,
steel and glass to plastic, paper and container board.
Supervisor: Steve Samchuck 856-***-**** 40 hrs/wk
Planned, organized, and provided technical advice, expertise, knowledge,
and leadership in all areas of customer service to Alcan Wheaton and its
tributaries across the United States.
Duties included, but not limited to the following: directed Customer
Service Program for major customers with responsibility for researching and
interpreting internal and external policy directives, survey standards,
survey instruments, and regulatory requirements; served as primary point of
contact for Customer Service related activities. Routed correspondence to
team members, other subordinate units and followed up on issues to make
sure for timely responses.
Briefed senior staff on resolutions of problems and challenges within the
customer service group.
Served as the primary point of contact delegate to the Customer Service
Line Task Force. Managed 12 CSR's in NJ, CA, and IL in plastic and glass
manufacturing.
1989-1992 Prudential Insurance Company Data Entry Clerk
Millville, NJ
Verified accuracy of data, compiled spreadsheets by combining data from
claim forms, telephone calls to and from doctor's offices.
Knowledge of ICD-9 codes, medical terminology, and hospital and doctors'
procedures.
1984-1987 U.S. Army Multichannel Communication Equipment Operator
Ft. Campbell, KY
Awards and Training
MEA Certificate Project Management Workshop April
2008
MEA Certificate Customer Service Certification
March 2006
AMA Certificate Fundamental Techniques for the New Salesperson
July 2003
Certificate of Appreciation for Excellent Service
June 2003
Franklin's Centennial Award Scholarship for 4.0 GPA
December 2002
Franklin University
Community College Alliance Scholarship (CCA) August
2002
Franklin University
1 Computer Skills
Software: Microsoft Suite, WordPerfect 9/8, Adobe Acrobat
Programing Languages: Cobol, Pascal, RPG, D-Base
Computer Systems: BPCS, CICS, RP 2/3, SAP 4.6/3, AS400
Contact this candidate