Customer Service Manager

Karalena Sprouse

** ***** **.

Mineral Wells, WV 26150

Cell: 304-***-****

Email: *********@*****.***

Career Profile:

. Detail-oriented, efficient and organized professional with extensive

experience in management and accounting systems.

. Possess strong analytical and problem solving skills, with the ability

to make well thought out decisions.

. Excellent written and verbal communication skills.

. Highly trustworthy, discreet, and ethical.

. Resourceful in the completion of projects, effective at multi-tasking.

Experience:

Trans Energy Inc. July 2008 - Present

Accounting Manager / Assistant Controller

. Oversee and lead monthly general ledger closing process.

. Oversee routine daily operations of Accounting Department.

. Perform monthly reconciliation of balance sheet accounts and perform

reconciliations for all accounts with balances.

. Perform fixed asset accounting including monthly review of

reconciliations and rollforwards, accumulation and communication of

addition/retirement transactions, and review the details of AFEs.

. Assist CFO in ensuring that necessary controls are in place to

maintain the integrity and accuracy of financial information.

. Coordinate, maintain and prepare process documentation as required for

Sarbanes-Oxley 404 Compliance.

. Assist CFO with the preparation of the financial reports and SEC

reporting.

. Assist in monthly preparation of financial variance reports.

. Oversee payroll and quarterly tax reporting and analysis.

. Reconcile 10 bank statements

. Internally audit the accounting department

. Consolidate intercompany financial data

. Administer compensation, benefits and performance management systems

. Provide current and prospective employees with information about

policies, job duties, working conditions, wages, opportunities for

promotion and employee benefits

. Analyze and modify compensation and benefits policies to establish

competitive programs and ensure compliance with legal requirements

. Investigate and report on industrial accidents for insurance carriers

Telepage Communication Systems August 2002 -July 2008

General Manager

. Managed multiple locations providing direction to Customer Service,

Sales, Accounting and Technical Departments.

. Planned the company's direction; developed short-term and long-term

goals, provided direction and strategy in reaching those goals.

. Established and implemented departmental policies, goals, objectives,

and procedures.

. Reviewed financial statements, sales and activity reports, and other

performance data to measure productivity and goal achievement and to

determine areas needing cost reduction and program improvement

. Performed various human resource duties such as determining staffing

requirements, recruiting, hiring, evaluating, terminating, resolving

disputes and maintaining employee records, etc.

. Assisted with development and maintenance of employee benefits

program, providing employees with initial orientation and information.

. Approved sick and annual leave, made recommendations and was held

responsible for the performance of supervised employees.

. Produced a variety of financial reports and reconciled bank

statements.

. Monitored departments to make sure they stayed within budgetary

limits.

. Processed and approved purchase orders and credit memos.

. Planned, scheduled, coordinated and processed payments to vendors

ensuring timely payment to vendors.

. Developed or approved new systems or processes to improve operations.

. Assisted in administering computer network and the coordination of

repairs, purchases, software, management, software training, and

system back-ups.

. Negotiated contracts with vendors and customers.

. Interacted with customers to establish and build long term

relationships.

. Prepared complex proposals and determined pricing for service.

. Reviewed time cards, prepared and distributed pay checks.

. Determined and approved compensation for all employees.

. Assisted in creative development and maintenance of website marketing,

monthly newsletters and literature.

. Oversaw maintenance of accounts receivable and monthly invoicing.

. Contacted customers regarding account collections and past due

invoices.

. On call and was available for all emergency situations.

HRH WV September 2007 - March

2008

Accounting Manager

. Produced a variety of financial reports.

. Reconciled bank statements.

. Handled all activity in accounts payable and receivable.

. Provided administrative support to the owner via drafting company

correspondence, typing, filing and performing data entry.

. Contacted customers regarding account collections and past due

invoices.

Analytical Products Group June 2000 - July 2002

Proficiency Testing Coordinator

. Provided customer service to various laboratories assisting them with

meeting government regulations on a national and international basis.

. Entered large volumes of data with a high level of accuracy.

. Generated multiple reports on a monthly basis.

. Developed flow charts in Visio detailing the workflow within various

departments for the company procedures manual.

. Packaged and shipped reports using UPS, Fed EX and Airborne.

. Performed general office duties and administrative tasks.

Sunbridge Health Care January 2000 - June 2000

Accounts Payable / Payroll Manager

. Reviewed time cards, processed and prepared payroll in a union

setting.

. Maintained employee files.

. Entered cash receipts into a database and processed daily deposits.

. Processed accounts payable ensuring timely payments of vendor

invoices.

. Performed general office duties and administrative tasks.

Pifers Service Center 1995 - 2000

Office Assistant

. Reconciled daily cash receipts and processed daily deposits.

. Performed various accounts receivable/payable activities.

. Generated and sent out monthly invoices.

. Contacted customers regarding account collections and past due

accounts.

. Maintained the safe.

. Provided back up support for the cashiers by running the cash

registers, processing paper work, Western Union, stocking the cooler,

setting up displays, etc.

ST Vadakin General Painting Company 1993 - 1995

Office Assistant

. Processed accounts payable ensuring timely payments of vendor

invoices.

. Prepared deposits and recorded customer payments.

. Reviewed time cards and entered adjustments into database.

. Answered phones and scheduled appointments.

. Performed general office duties and administrative tasks.

Education:

Keller Graduate School of Management

Expected Graduation 2011 with a Master in Accounting and Financial

Management

Regents Bachelors Degree

Area of Emphasis: Business Management and Accounting

West Virginia University of Parkersburg

A.S., Business Administration - Accounting

West Virginia University of Parkersburg

Certification in Purchasing Competency

West Virginia University of Parkersburg

Elective Courses include:

Human Resource Management

Purchasing

Contract Administration

Advanced Excel

PDI University of North Texas

Revenue Accounting

Petroleum Accounting 1 & 2

Payout and the Joint Operating Agreement

Seminars Attended:

. IOGA: Oil & Natural Gas Accounting Tax Seminar 2008

. Collecting Accounts Receivable

. Dealing Effectively with Unacceptable Employee Behavior

. Coaching and Teambuilding Skills for Managers and Supervisors

. Managing Multiple Projects Objectives and Deadlines

. Get Motivated

. The Conference for Women

Technical Skills:

. Windows 95, 98, XP, 7

. MS Office (Word, Excel, Outlook, PowerPoint, Access)

. Visio

. Kronos

. Quickbooks

. Sherware

. Oracle

. Contribute

. TFP

. Advanced Internet skills

Awards:

. Exceptional Leadership 2004, 2005, 2006

. Employee of the Month 2002

References:

Available Upon Request

Contact this candidate