Sales Customer Service

JA M I E L O NG

* * * * * O R N WA L L S T R E E T • C O E U R D ' A L E N E, I D 8 3 8 1 5

P H O N E 1 - 2 0 8 - 6 2 5 - 1 1 6 8 • E - M A I L J A M I E . L O N G 9 1 @ YA H O O . C O M

Sales Management Business Development SalesTraining/Mentoring

Highly accomplished visionary leader with extensive experience in sales management, business development,

coaching and training, P&L management, and strategic planning, with both startup and growth organizations.

Results oriented, decisive, manager with proven success at increasing sales, developing new business,

budgeting, and delivering outstanding customer service to each and every client.

CORE COMPETENCIES

Visionary leadership Mentoring and coaching Increasing Revenue and Market Share

Developing a sales team P&L management Adaptable to new concepts and environments

PROFESSIONAL EXPERIENCE

Bullet Tools 2009 present

Director of Sales

Currently serving as Director of Sales for Bullet Tools. My Sales Team consists of 15 Outside and 1 Inside

Sales Representatives that sell and service a high quality line of specialty tools. Created a Sales Program from

the ground up, including the development of sales process, philosophy, strategy, and implementation. Brought

on new national accounts including Home Depot, Boise Cascade, and BlueLinx within first 8 months on the

job. My sales area is global, with over 50% of our tools exported to markets overseas. Travel for this position

includes international and domestic. Primary duties are exceeding revenue targets with existing customer base,

driving trade show sales, opening and developing new accounts, and driving growth with national accounts.

Responsible for all aspects of developing and maintaining the sales program. Drove fantastic sales growth in

the middle of a recession and was directly responsible for increasing revenue and market penetration for my

company.

Key Accomplishments

Have achieved a 59% Sales Increase Year to Date for 2010

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Took the company from down 39% in early 2009 to a 5% increase at the end of fiscal year 2009

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Developed a highly successful sales program that focused on new cases into existing accounts and new

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customer growth.

Filmed TV spots highlighting features and benefits of Bullet Tools for the DIY Network and "This Old

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House” for HGTV.

URM Foodservice, Spokane, Wa 2007 2009

District Sales Director

Served as a District Sales Director for Eastern Washington leading a team of 9 Sales Representatives.

Accountable for Sales Team of 8 Outside and 1 Inside Sales Representatives in the Eastern Washington market

area for URM Foodservice Division. Primary duties include directing sales team to increase sales with existing

customers and develop new business. Specializing in offering Foodservice product solutions to restaurants,

hospitals, schools, and resorts in my District. Responsible for exceeding budgeted revenue goals, developing

and implementing a business review process, and increasing gross margin. Also tasked with hiring, coaching,

training, and mentoring all new sales reps.

Key Accomplishments:

Increased market share by over 29 new accounts in 2007/2008.

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Drove sales Increase of over 18% in Fiscal Year 2007 and into 2008.

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Improved Gross Margin by 2.30% compared to the previous year.

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PROFESSIONAL EXPERIENCE

Command Center, Inc Post Falls, Id 2005 2007

Sales Vice President

Served as Sales Vice President and Area Vice President for the Mid West Region and South West Region

providing Staffing solutions in 29 Branches and 8 States.

Full responsibility for Sales and Operations management in the Mid West Region and South West Region.

Area included Minnesota, Wisconsin, North Dakota, South Dakota, Iowa, Nebraska, Oklahoma, and Texas.

Directed all aspects of Command Center operations including meeting and exceeding the company’s revenue

goals, new account generation, all functions of human resources management, new market identification, P&L

management, training, improving customer service, and implementing the companies programs and policies.

Managed over 80 employees, 29 Branch Managers, and a Sales Team of 8 Business Development Specialist’s.

Key Accomplishments:

Increased same store sales by 7.5% over 2006

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Substantially improved productivity and customer service while reducing staffing expenses by

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13%

Improved profitability by reducing operating expenses by 7%

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Orion Food Systems 2000 2005

Business Development Manager

Served as Business Development Manager for Orion Food Systems in Eastern Washington and Northern

Idaho overseeing 35 Stores in 2 states.

Directed Sales and Operations for Orion Food Systems in the Inland Northwest Territory. Responsible for all

Sales activity, P&L management, training, and new product introduction. Worked with multiple franchisees on

creating and implementing marketing plans to drive revenue. Assisted in new market identification and

development. Improved food service operations by training, coaching, and mentoring. Effectively led the area

to consistent success by focusing on delivering operational excellence to the customer and franchisee.

Key Accomplishments:

Increased same store sales in my area by an average of 5% over a 5 year period

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Recipient of Top Performance Achievement Award

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New location growth from 21 stores to 35 stores

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Uno Pizzeria Chicago Bar & Grill 1998 2000

General Manager

Served as General Manager for Uno Pizzeria in Spokane, Washington. Directed a staff of 45 in delivering

quality, cleanliness, and outstanding customer service in a full service, full menu restaurant. Oversaw all P&L

management and marketing functions for the restaurant.

Key Accomplishments:

Increased average weekly sales from $21,000 to $43,000

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Improved bottom line profitability by an average of $9,000 per month.

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Boston Market 1996 1998

General Manager

McDonald’s 1990 1996

Manager

Education

Lewis & Clark State College Lewiston, Id

Major Bachelor of Arts in Business Administration

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