Customer Service Sales
Resume:
LaTisha Williams
Piscataway, NJ 08854
********@****.*******.***
OBJECTIVE
Securing a firm position within a growing company that would be able to use an ambitious and
willing employee to help in the success of the company. Would also like a position in which I can
demonstrate skills and enthusiasm for innovation, which will be used for improving customer
service and expanding department profitability.
EXPERIENCE AND SKILLS
Experienced in Microsoft Office – Excel, Outlook, Word, PowerPoint; Software installation; Cash
register utilization; Customer Service professional with 5 yr experience as a Cashier and Guest
Service Specialist in the retail industry.
EMPLOYMENt
October 2008- Present Best Buy Bridgewater, NJ
Customer Service Specialist
• Answer customer inquiries and resolve issues effectively in a reasonable time frame
• Assist customers with credit applications
• Process Returns and Exchanges
• Answering phone calls and directing them to the appropriate locations
• Complete daily reports measuring productivity
• Opening and Closing Financial Duties
• Coaching and Training New Employees
November, 2006 -June 2008 Target Store Bridgewater, NJ
Guest Service Specialist
• Process returns
• Assist customers with credit applications
• Process damaged goods
• Assist customers with general inquires
• Answer and direct calls to appropriate department
• Responsible for cash office activities
• Clerical duties
October, 2006 -December 2006 Coach
Edison, NJ
Sales Associate
• Ring up customer sales
• Clean Store
• Customer sales.
May, 2006 -August 2006 Children’s Place South Plainfield, NJ
Cashier
• Ring up customer’s purchases on cash register.
• Fold clothes.
• Clean store.
• Fill out bank papers at end of night.
November, 2004-July, 2006 Target Stores Bridgewater/South Plainfield, NJ
Guest Service Specialist
• Process returns
• Assist customers with credit applications
• Process damaged goods
• Assist customers with general inquires
EDUCATION
Rutgers University New Brunswick, NJ 9/2006 – 05/2010 In Progress
Major in Sociology,
Minor in Psychology
Piscataway High School Piscataway, N.J. 9/2002-6/2006
HS Diploma
*REFERENCES AVAILABLE UPON REQUEST*
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