Engineer Customer Service

SIRIRAT WISUTHISAKCHAI

**** ******* ***** ***. **** San

Diego CA 92126

619-***-**** . Email:

abmvaa@r.postjobfree.com

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PROFILE SUMMARY

Highly motivated and energetic professional with experience in management

and office engineering.

Well-developed communication and interpersonal skills demonstrated through

client relations, preparing reports and paperwork, and positive interaction

with individuals at all levels. Customer service oriented and highly

focused, with strong follow through and effective time management skills.

Offer a dynamic and efficient perspective to companies through a team based

approach and the ability to manage high stress situations. Demonstrate

high ethical and quality standards, professional demeanor, and cooperative

attitude. Bilingual in English and Thai.

AREAS OF SKILL

. Office Management . MS Office .

Inventory Management

. Meeting & Event Planning . Reports .

Expense Reduction

. Training & Development . Payroll

. Team Building & Supervision

. Leadership . Document Preparation .

Policies & Procedures

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PROFESSIONAL EXPERIENCE

Spices Thai Caf , San Diego, CA

2006- Present

Restaurant Manager

. Provide quick, efficient, and friendly service to customers. Boost

customer base and establish repeat clientele.

. Diffuse difficult customer situations by clarifying their needs and

recommending appropriate actions, enhancing customer loyalty and

company reputation.

. Monitor and purchase inventory, ensuring sufficient levels to

accommodate demands.

. Train new servers on company policies, procedures, and computer

programs.

. Control food costs and expense budgets.

. Maintain compliance with the health department.

. Complete accurate inventory through estimations of food consumption.

. Foster a team atmosphere through training, communication, and

motivation ensuring clear direction and employee preparedness.

. Control payroll and labor by meeting productivity standards and

accurately scheduling staff.

. Oversee operations and budget, including inventory and purchasing of

food, supplies, and equipment.

. Create reports for the restaurant owners.

. Arrange maintenance and equipment repairs and schedule deliveries.

. Create new menu ideas.

Metropolitan Waterworks Authority, Bangkok, Thailand

2004 to 2005

Office Engineer

. Promoted from Assistant Office Engineer to Office Engineer within two

months of hire.

. Prepared all documentation for weekly, bi-weekly, and monthly meetings

for Contractors that were involved on construction work.

. Tracked Contractor's work progress and scheduled, budgeted, and

prepared reports for the MWA committee.

SIRIRAT WISUTHISAKCHAI

Resume Page 2

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PROFESSIONAL EXPERIENCE, Continued

. Followed up with changes that occurred in the construction site

regarding budget, time, schedules, and resources by preparing meetings

and relating information to contractors, consultants, and the MWA

committee.

. Attended and recorded all meetings related to construction work done

between consultants, contractors, and the MWA committee.

Broken Egg Caf , San Destin, FL

2003 to 2004

Assistant Chef

. Trained new staff on restaurant's policies and procedures.

. Promoted from Dishwasher to Assistant Chef within one year of hire.

. Prepared food in an efficient and timely manner.

. Ensured that food safety standards and sanitary requirements were met

daily.

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EDUCATIONAL

BACKGROUND

National University (February 2009 to March 2010)

Master's Degree in Engineering Management

Thesis: Feasibility Study of Implementation Open Office at National

University

Kasetsart University (June 2004 to November 2005)

Master's Degree in Water Resource Engineering

Thesis: Using Differential Evolutions to control water pressure in piping

networks system in Bangkok (pending)

Kasetsart University (June 2000 to June 2004)

Bachelor's Degree in Water Resources Engineering

Thesis: Flood Management in Bangkok

Research study performed:

. Performed a field survey for the construction of a small reservoir in

a government property.

. Prepared a feasibility report regarding the location, collected

geographical data, performed site leveling and calculated the

possibilities for construction by using collected water and leveling

data in the expected construction area.

. Used Project Management in the construction of ideal water treatment

plant.

. Change Management and the importance of Project Management.

. Project Management in the construction industry.

. The importance of budget, time, and resource in the construction

industry.

. Introduced iPhone to Thailand by using Product Management.

. Financial Analysis at Apple Inc.

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