Customer Service Manager

Mark R. Stevens

**** *** **** *****. . **********, Florida 33761

727-***-**** . abmv8c@r.postjobfree.com

Production Manager . Production Supervisor

Highly skilled, process-driven Production and Plant Management professional

with over 20 years hands-on experience leading large, diverse teams to

consistently achieve corporate objectives. Possesses comprehensive

understanding of all phases of the production function with a focus on

effectively optimizing automated processes. Adept at developing effective

workflow planning and scheduling to maximize benchmark goals. A seasoned

production trouble-shooter able to leverage a wealth of industry know-how

to resolve on the job issues.

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Plant Operations . Process Improvements . Workflow Planning . Purchasing

New Product Production . Safety Procedures . Corrective & Preventative

Initiatives

SOP's & cGMP's . FDA & DEA Regulations . AS400, MRP/ERP, & KRONOS

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PROFESSIONAL EXPERIENCE

HunterDouglas, Southeast, Pinellas Park, Florida . 2005-2009

A leading global window fashion company.

Production Manager

Oversee all facets of daily operations for Shutter Department including

supervision of production and customer service staff. Responsible for

hiring, performance reviews, and disciplinary procedures. Organize daily

workflow with a focus on maximizing key daily benchmark objectives. Perform

ongoing process evaluations and improvements. Troubleshoot diverse issues

and provide timely production support through in-depth knowledge of

operational equipment. Ensure adherence to production efficiency standards,

quality standards, on-time shipping, and safety material savings.

. Spearheaded successful pursuit of continuous production improvements

to meet major benchmark goals.

. Steered division to achieve highest quality of all the national

shutter divisions three years in a row.

. Pioneered and oversaw the Shutter Department's corrective and

preventative initiative.

. Consistently exceeded ship on time expectations for every trimester.

BIC Graphic, USA, St. Petersburg, Florida . 1999-2005

A major international manufacturer of pens, razors and other products, with

St. Petersburg as the Graphics division for promotional sales.

Manufacturing Specialist (Production Supervisor)

Assumed 1st Specialist responsibility for the performance of three

production shifts encompassing molding, assembly, and engraving and

printing on products. Oversaw production of new products from equipment

usage to devising effective processes. Ensured optimum performance against

measurable parameters including safety, efficiency, quality, and on time

shipping. Recruited staff, conducted performance and salary reviews, and

oversaw disciplinary procedures. Increased overall efficiency through

insightful daily work flow scheduling. Devised and implemented existing

product process improvements.

. Recognized and consistently rewarded for meeting and exceeding

performance expectations.

Mark R. Stevens - Page 2 - abmv8c@r.postjobfree.com

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Maxxim Medical, St. Petersburg, Florida . 1998-1999

Large national company that processes and sterilizes surgical trays.

Production Supervisor

Supervised 3 daily shifts in role of 1st shift supervisor responsible for

overall production, quality standards, safety, and on time shipment.

Anticipated staffing requirements, recruited staff, reviewed performance,

and oversaw disciplinary actions.

. Achieved daily ship on time objectives and eliminated lost time

incidents.

Daniels Pharmaceuticals/Jones Medical Industries (currently King

Pharmaceuticals), St. Petersburg, Florida . 1983-1998

Manufacturer of pharmaceutical products with a staff of over 60.

Plant Manager / Senior Director of Operations

Managed plant operations and maintenance and developed all production

scheduling and planning. Developed, introduced, and maintained Standard

Operating Procedures (SOP's) and nurtured current Good Manufacturing

Processes (cGMP's). Responsible for all purchasing related to the

manufacturing process. Attained comprehensive working knowledge of FDA

standards applying to blending, tabletting, and packaging. Hired all

operations staff and provided performance evaluations. Represented the

production function in all FDA and DEA regulatory affairs. Set up quality,

safety and on time parameters and conducted reviews focused on generating

improvements.

. Oversaw all facets of the production process directing a staff of over

60 responsible for purchasing, manufacturing, and shipping/receiving.

. Achieved zero recall on all manufactured drugs including a perfect

record with the US's 35th most dispensed drug.

. Responsible for appraisals and expenditures on major equipment

including two fully automated packaging lines, high speed tablet

presses, and blister-packaging equipment.

EDUCATION

B.A. Psychology

State University of New York, Oswego, New York

CERTIFICATIONS

Certified Forklift operator, ISO9001 internal auditor, Certified CPR &

First Aid

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