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Customer Service Manager

Location:
East Lansing, MI, 48823
Posted:
May 03, 2010

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Resume:

Brandy Atkins

abmv7q@r.postjobfree.com

**** **** ******* ***** #*

East Lansing, MI 48823

517-***-****

EDUCATION

Aug 2010

Bachelor of Arts, Human Resources/Observational Behavior

Interdisciplinary Studies in the Social Sciences

Michigan State University, East Lansing, MI

EXPERIENCE Aug. 2007-Aug.

2008

Co-Manager

Victoria's Secret, Lansing, MI

. Attained position through participation in the AIM program,

which is the Associates Interested in Management program,

scoring in the top five interviewees, promoted within three

months.

. Responsible for loss prevention, inventory and merchandise

flow.

. Handled money drops up to $10,000 per day.

. Responsible for leveraging and managing payroll.

. Responsible for hiring, training and educating over 20

associates on reducing variability within the store.

. Acted as mediator for my staff, keeping a positive work

environment.

Bartender/Night Manager Aug. 2004-

Aug. 2007

The Brookshire Inn, Williamston, MI

. Promoted from server to manager within two weeks of

employment.

. Provided a safe, enjoyable and productive work environment

by monitoring alcohol consumption and service.

. Responsible for more than 12 employees.

. Assisted with employee and event scheduling including

wedding receptions and golf outings up to $12,000.

. Improved teamwork and communication skills to establish a

collaborative work experience.

. Successfully met and adapted to a variety of customer

demands.

Bartender/Closing Host Sept. 2000-July

2004

Olive Garden, Okemos, MI

. Provided 100% guest satisfaction through impeccable

customer service.

. Assisted management in both host and server scheduling.

. Responsible for daily money drops from bar and service

floor.

. Assisted management in the daily trend book tracking and

comparing past business and forecasts.

. Responsible for bar/restaurant inventory and ordering.

Computer Skills

. Working knowledge in Microsoft Word, Microsoft Excel, and

Microsoft PowerPoint.

Organizations

. Member of the Student Alumni Foundation



Contact this candidate