Sales Customer Service
Resume:
NIALA AMMORI
Cell: 248-***-****
Birmingham, MI 48009
abmv63@r.postjobfree.com
PROFILE
A result-oriented professional with extensive experience in client
relations. Excellent sales skills including thorough product knowledge and
the ability to convey all pertinent facts to customers, staff, and
management. Demonstrated the ability in assessing opportunities and offer
recommendations that impact the bottom line.
Areas of demonstrated value include:
. Sales Growth/Account Development . Presentations &
Product Demonstration
. Account Management/Retention . Relationship
Management
. Prospecting & New Business Development . Customer
Liaison & Services
. Territory Management & Growth .
Consultative Sales/Needs Assessment
Account Manager & Sales/ Customer Care & Communications/ Management
SALES & ACCOUNT MANAGER
> Sales responsibilities include:
* Analyze competitors MC/Visa credit card processing statements, set-
up procedures, and costs.
* Quote a proposal of new rates and overall costs savings in
comparison to their current provider
> Management of assigned portfolio includes regular status reporting and
ongoing maintenance of portfolio database system used to measure
performance and/or results.
> Facilitate sales of credit card processing packages through cold
-calling (phone - door to door), direct mail methods, networking and
referrals.
> Handled accounts receivable/payable and collection process for my
clients.
> In charge of administration and operations of accounts; oversaw that
all work was completed. Followed up to ensure total client
satisfaction.
> Established growth plans to individual accounts and personally managed
account calls, presentations and negotiations
> Acts as transaction processing consulting for clients providing
alternative processing solutions and sell value-added products or
services to existing accounts
> Conducted sales calls on existing potential clients to identify
problems and stimulate greater business opportunities.
> Self-generate a weekly sales quota selling Basic Payroll Plus products
and services to prospects ranging from 01-600 employees through cold-
calling and gaining access marketing campaigns.
> Consistently establish challenging sales goals in areas related to
territory management, revenue growth, and business growth.
CUSTOMER CARE & COMMUNICATIONS
> Provide tax and payroll service consultation and recommend business
solutions for management, retention, and financial alternatives within
organizations.
> Responsible for re-programming existing credit card processing
terminals, implementing new terminals, and provide training for
management on terminal usage.
> Works with internal departments to ensure a high level of support for
the client. Examples include resolving software, hardware, and policy
problems.
> Manage customer service for current clients, through attentive and
effective follow-up.
> Responsible for marketing efforts directed toward new account base and
established new accounts.
> Continuously establish, nurture and maintain an exemplary client
relationship as a result of extensive interaction and strong
communication skills.
> Easily established excellent rapport with clients and makes effective
sales presentations to all levels of decision-makes including top
executives and administrators.
MANAGEMENT
> Managed communications with lines of business partners to ensure a
unified account management strategy and client base.
> Recruited employees through advertising, networking, marketing,
internet and staffing agencies
> Identifies and implements processes to reduce companies operating
expense.
> Conducted job interviews, administered and score tests, and evaluated
applicants' skills, abilities, and availability.
> Handled all recruiting and staffing for15 Client Accounts and raised
net profit by 10-20%.
> Organized and administered presentations to employees on policies and
procedures, updates of company standards and changes in work
requirements.
> Conducted disciplinary action for employees on performance, attendance
and quality issues
> Developed and implemented coaching sessions for Operations Supervisors
on company standards.
> Responsible for department interviewing, hiring, training and
terminating employees in the CIC.
> Monitors and analyzes financial consequences of processing methods,
and works with clients to minimize their costs in their costs in this
area. Identifies improvements to existing systems/products, and
opportunities for new products and services.
> Oversaw the administration of employee benefits, human relations
matters and questions pertaining to job requirements and company
policies and procedures for approx 120 employees.
ACCOMPLISHMENTS
V Provide an unwavering commitment to continuous education on product
knowledge and consistently developing better selling presentations,
BPP, Met 95% of yearly quota in Fiscal 2008
V BPP, Approximately analyzed sales is $200,000.00 (2008)
V CPS, Major Account District of the Month for October 06 and January
07
V CPS, Responsible for attaining $8,500,000.00 in sales ( 2006-2007)
V CPS, Responsible for attaining one of top 5 sales accounts company
wide (February 07
V Responsible for attaining largest multiple location client in the
state of Michigan
V CPS/OPS, Sales Associate of the Month (July 03, November 03, March 04,
July 04, September 05)
V CPS/OPS, Greatest Monthly Sales Growth (June 03, February 04, May 05,
September 05)
WORK HISTORY
Apex Payment Systems Powered by First Data - Birmingham, MI
September 2009 to Present
Territory Sales Manager
Basic Payroll Plus -Portage, MI
September 2007 to September 2009
Payroll Consultant
Chase Paymentech Solutions - Birmingham, MI
July 2006 to March 2007
Business Development Representative
ISO of JP Morgan Chase
Independent Sales Agent January 2003 to
July 2006
BBDO Detroit - Troy, MI September 2000 to January
2003 Personnel Relations Supervisor
Express Personnel Services - Troy, MI
January 1999 to May 2000
Personnel Supervisor
EDUCATION
Oakland University - Rochester, Michigan
BS in Human Resource Training and Development / Minor in Labor Studies
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