Customer Service Manager

Matt Murphy

*****************@*****.***

Cordele, GA.

229-***-****

PROFESSIONAL EXPERIENCE

ALP Lighting

Mexican Operations - Monterrey, MX April 2008- April 2009

Materials Manager

•Implemented lean inventory techniques, such as kanban and supplier development, to decrease inventory by

25%.

•Member of six person Corporate Team to research present and future states of customer satisfaction and execute

process improvements across multiples departments through project time lines.

•Steering and audit team member which implemented plant wide 5S.

•Responsible for creating and controlling departmental budget, metrics and standard work.

•Created full plant cycle count program that increased accuracy by 20%.

•Logged $300K of cost savings through various lean techniques.

•Project team member that constructed cellular manufacturing in assembly.

•ISO implementation and steering committee member.

Frontier Airlines

Corporate Office – Denver, CO June 2007- April 2008

Corporate Sourcing

•Responsible for annual spend of excess of 15 million yearly.

•Created $1 million of annual cost savings through supplier negotiations.

•Point person to develop departmental intranet and portal site to streamline information to internal customers.

•Team member of two continuous improvement projects.

•Worked with various departments to coordinate standard purchasing requirements for 10 new station openings.

•Established and constructed yearly contracts for three of the top five equipment vendors.

ALP Lighting

Metals Division – Lithia Springs, GA. Feb 2005- Jan 2007

Materials Manager

•Transferred $15 million of MRP and MRO purchasing responsibilities to the plant level.

•Set divisional planning policies and procedures which increased on time performance by 25% while reducing

standard lead times and increasing sales by more than $1 million per month.

•Freed up $2 million in cash flow by increasing inventory turns by 1.5 months.

•Installed three new vendor- managed systems for direct items.

•Developed company- wide customer service/factory -based expedite program.

•Responsible for scheduling and coordinating shipments in excess of $30 million.

•Constructed ISO procedure which reduced scrap by 10% from previous year.

Cooper Industries

Lighting and Wiring Divisions – Multiple Locations June 2001- Feb 2005

•Buyer

•Production planner

•Distribution replenishment planner

EDUCATION

Graduation 2000, University of Georgia

BS., Agricultural Economics

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