Administrative Assistant Sales
Resume:
Dorothy M. Bunch
Peekskill, NY 10566
**********@*****.***
An Executive/Administrative Assistant with excellent computer skills and
experience supporting Sr. Level management in a corporate environment.
* Demonstrated capacity to provide comprehensive support for executive-
level staff including scheduling meetings, coordinating travel, and
effectively managing all essential tasks.
* Proven track record of accurately completing research, reporting,
information management, marketing, and business-development efforts
within budget requirements.
* Adept at developing and maintaining detailed administrative and
procedural processes that reduce redundancy, improve accuracy and
efficiency, and achieve organizational objectives.
* Highly focused and results-oriented in supporting complex, deadline-
driven operations; able to identify goals and priorities and resolve
issues in initial stages.
* Proficient in Microsoft Office System, Microsoft Visio , Microsoft
Windows operating system, Mac operating system as well as various
other minor packages.
WORK EXPERIENCE
10/08 - 02/10 Verizon Wireless - Orangeburg, NY
Analyst - NYM B2B Operations Team
Provided high-level support to NYM B2B reducing order rejection
rate and increasing overall system flow through year over year
(YOY) by 25%
. Perform data analysis of system fall out validating root
cause and formulating processes to decrease future fall out
through system enhancements, field communication and employee
training.
. Conducting analysis and interpreting results to provide
weekly reports and analysis for management.
. Work with Area Systems Operations team to determine "help
outline" enhancements that benefit the B2B Channel
. Participated in testing of new systems enhancements prior to
deployment and provided feedback to Area team.
. Periodically acting member of NE Area Operations Team
participating in script acceptance meetings.
. Personal goal to increase overall utilization of Self Serve
by 20% by end of 1Q10 by gaining a good understanding of the
current customer experience and utilization.
. Work with the B2B Sales Channel to educate and re-emphasize
the benefits of Self Service.
02/07 - 09/08 Verizon Wireless - Orangeburg, NY
Sales Coordinator - NY Metro B2B Operations Team
Worked as member of newly developed Operations Processing team.
Order accuracy rate of over 99%.
. Coordinated and processed large/complex orders.
. Trained new department personnel on order processing systems
and procedures
. Created "Order Submission and Order Requirements
documentation for utilization by the B2B Channel
. Acting Supervisor on numerous occasions.
. Created team newsletter that included work a rounds, team
status, system updates and input from the field.
Resume
Dorothy M. Bunch
Page 2
08/05 - 01/07 Verizon Wireless - New York, NY
Sales Coordinator - White Plains DSO/Manhattan One
DSO/Orangeburg SOT (Started as Temp. became permanent 5/06).
Supported NYM B2B Team sales representatives in a fast paced
environment.
. Processed large/complex orders.
. Worked with department Manager to increase sales by creating
email communications to be utilized to market products and
services to our customers.
. Assisted in the creation of the AE/BSR manual - format to be
utilized online with hyperlinks.
. Trained junior Sales Coordinators on NetACE order entry
system and Microsoft Word. Ensuring that ordering procedures
were followed and followed up with customers and other
company departments to resolve order/account issues.
. Worked with the WP/NY DSO to ensure timely order completion
and submission. Daily report generation.
01/05 - 07/05 SUPRESTA - Ardsley, NY
Executive Assistant - Sr. Mgmt Team
Provided administrative support for the Sr. Management Team.
. Assisted in the setup and operation of a new office location.
. Coordinated regional and international travel.
. Coordinated companywide meetings.
. Responsible for facilities management and office supply
ordering and distribution.
. Played key role in design of inter-office intranet,
collaborating with Web developers to identify and define
essential components of site functionality.
12/01 - 10/04 WACHOVIA BANK - Greenwich, CT
Executive Assistant/Office Manager - SVP, Managing Director
Responsible for the smooth operation of the Wealth Management
Office.
. Worked with the Facilities Department to ensure grounds,
building and heating/cooling systems are properly maintained
and issues were resolved in both an expeditious and
acceptable manner.
. Managed the on boarding and exiting process during staff
changes.
. Supervised receptionist and administrative staff.
. Coordinated and hosted successful client seminars, creating
invitations and promotional materials, booking venues, and
selecting guest speakers.
03/99 - 10/01 CENDANT MEMBERSHIP SERVICES CORPORATION (TRILEGIANT CORP.)
- Norwalk, CT
Executive Assistant - VP Marketing and Business Development
Supported VP and direct reports.
. Heavy calendar maintenance.
. Transcribed and edited correspondence via Dictaphone.
. Created Intensive graphic presentations integrating multiple
computer software applications.
. Coordination of internal/external meetings and events.
. Established and led administrative team to create/automate
and increase overall office efficiencies.
. Created, deployed and maintained department and
Administrative Assistant intranet sites.
04/98 - 03/99 OSSINING UFSD - Ossining, NY
Administrative Assistant - Director of Student Services/CSE
Chairperson
. Calendar maintenance.
. Planned and executed on/off site meetings.
. Responded to correspondence.
. Completed financial reports for grants/state aid.
. Supervised support staff.
EDUCATIONAL BACKGROUND
Westchester Business Institute - 1 Yr. Secretarial Science
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