Quality Assurance Management

Richard Day

**** ******* **. + Monkton, MD ****1 + T: 410-***-****; M: 443-***-**** +

*********@*******.***

http://www.webprofile.info/rday/

IT Director

Solutions-focused senior IT management professional with extensive

experience leading IT operations supporting process quality assurance, IT

compliance/governance, major programs/projects, and systems/application

development generating millions of dollars to top and bottom lines.

Successfully build and lead technical teams in design and implementation of

robust, cost-effective processes to maximize IT functional performance

while mitigating audit risks across IT infrastructures. Highly effective at

leveraging key resources, emerging technologies, and strategic

relationships to deliver IT programs and solutions per

organizational/client requirements. Proven ability to manage business

continuity and SOX compliance issues as well as software development

lifecycle across IT operations.

Core Leadership Competencies

Leveraging Technology & Business Solutions Organizational Leadership &

Collaboration

Business Continuity / IT Governance & Vendor / Client Relationship Management

Compliance

Mitigating IT Risks & Audit Exposures Program Management / Application

Development

Continuous Process Improvement / Quality Strategic Planning & Tactical

Assurance Implementation

Professional Experience

COMSYS TECHNICAL SERVICES, INC. - Baltimore, MD 2009 - Present

Manager, Quality Assurance - Information Systems Quality Control (ISQC)

Center of Excellence, CareFirst, Inc.

Premier IT staffing and solutions company with approximately 5,000

consultants and 47 offices worldwide.

Directed team of 12 Quality Assurance Analysts, including 4 Test Team

Leads, who provided data warehouse testing of a critical initiative within

clients Enterprise Data Warehouse - Business Intelligence Program (EDW-

BI) which consisted of eight individual projects. Served as Domain

representative on Model Office Defects Review Board (DRB) in support of

defect resolution across entire Enterprise Domain and served on the COMSYS

Leadership committee chartered to develop and implement technical support

strategies to better serve the client.

Selected Achievements

. Implemented corporate standard testing practices within the EDW/BI

Program including test case structure, defect management, and standardize

management reporting of test strategy, final test reports, and test

summary. Implementation better positioned the client to pass upcoming

audits by internal and external auditing entities.

. Implemented Software Development Life Cycle (SDLC) standards related to

all testing phases based on business requirements. Developed test plans,

developed and executed test cases using HP Quality Center (HPQC); over

2,000 test cases were executed for each test cycle.

CITIFINANCIAL OF NORTH AMERICA - Baltimore, MD 1998 - 2009

Director - Process Quality Assurance (2007 - 2009)

Division of Citi that provides loans to individual borrowers with

approximately 15,000 employees.

Directed strategic initiatives based on PQA/technology standards. Led

quality assurance supporting IT processes for multiple business lines under

North American IT within Global Consumer Group. Managed and mentored 15

onshore/ offshore process quality analysts to ensure IT-related products

and processes were developed and implemented per established standards by

Project Management Office (PMO). Reported and escalated non-compliance

issues to senior management when necessary.

Selected Achievements

. $910,000 in annual cost savings captured after creating sampling and

resource assignment methodologies to provide PQA coverage in support of

PMO while remaining under budget.

. Standardized and improved quality assurance review functions across all

business lines within North America IT organization, producing $1.8

million in estimated cost reductions.

. Saved $300,000 in estimated staff costs by successfully restructuring PQA

processes for how IT projects were identified, reviewed, and prioritized

by business operations.

Director - IT Audit & Control (2002 - 2007)

Developed and implemented audit and control program. Selected to manage all

IT audit and control functions of program with accountability for risk

management, COB, Sarbanes-Oxley, audit readiness, and records management

for all IT departments. Oversaw IT strategic planning and execution,

operating budgets, quality control, and audit compliance requirements.

Supervised Risk Control Self-Assessment (RCSA) Program for 50+ internal-

control processes tested against 54 control groups. Served as audit liaison

for all auditing entities supporting average of 15 to 17 annual audit

reviews and directing corrective action up to 80 gaps per month.

Implemented policies and procedures for COB.

Selected Achievements

. $1.1 million saved with 40% increase in audit pass rating achieved as

result of establishing and maintaining IT governance and compliance

functions vital to obtaining removal of cease-and-desist order.

. Consolidated IT COB program within single site, thereby slashing

estimated cost of $2.1 million and becoming first COB hot site supporting

corporate headquarters while ensuring restoration to full capacity within

two-hour period.

. $850,000 in estimated annual cost savings gained by merging and

standardizing records retention process that included developing and

implementing processes to track, retrieve, and dispose of records across

all IT departments.

. Designed and deployed IT processes/procedures to address SOX 302 and 404

requirements key to minimizing risk exposures and compliance issues

throughout IT unit, averting up to $1 million in penalties and fines.

VP of Software Development (1998 - 2002)

Oversaw all software development activities supporting real-estate mortgage

products. Supervised 180+ technologists who designed and supported software

for real estate projects. Managed all phases of SDLC that included business

needs and requirements analysis, systems design, construction, testing,

implementation, post-implementation, documentation, and training.

Selected Achievements

. $6 million in annual revenue growth with 35% improvement in market share

attained through participation in Global Acquisition Team tasked to

successfully identify and purchase high-growth, international consumer-

lending firm.

. Eliminated potential business disruptions as result of leading team in

planning and executing countermeasures to mitigate all aspects of Y2K

threat that included identifying, modifying, and testing all mainframe

modules.

. $100,000, per unauthorized use of software, in penalties and fines

avoided by designing, deploying, and documenting IT processes/procedures

to address product software reconciliation, licensing, and use of

unauthorized software on all network PCs.

COMSYS TECHNICAL SERVICES, INC. - Rockville, MD 1995 - 1998

VP of IT Staffing Services

Premier IT staffing and solutions company with approximately 5,000

consultants and 47 offices worldwide.

Directed International Recruiting Organization (IRO) as well as offices and

staff in U.S. and U.K. Led recruitment and management of domestic and

global technology professionals to design and deliver technical solutions

to clients for 45 COMSYS branches throughout U.S. Oversaw strategic

planning and execution of international recruiting, budget management,

quality assurance, and resolution of complex personnel issues. Built and

maintained "Partner Program" from ground up that reduced costs and boosted

COMSYS competitiveness. Received Chairman's Award for every year in

position.

Selected Achievement

. Nearly $14 million in annual sales growth within three years captured by

recruiting and leading 240-member domestic and international team to

provide technical system/software solutions for COMSYS clients.

Education

. B.S. in Management, University of Phoenix, Baltimore, MD

. A.A. in Computer Science, Prince George's Community College, Largo, MD

. Information Systems Management, University of Maryland, College Park,

MD

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