Customer Service Human Resources

Brittany Peterkin

**** *. ****** **.

Arlington, VA 22207

Cell Phone 240-***-****

Email ******@*****.***

O B J E C T I V E

To be in a position utilizing the experience I have so far and

gaining more within the Human Resources field.

E D U C A T I O N

. BA, Communications/Public Relations, Columbia Union College, Takoma

Park, MD

Q U A L I F I C A T I O N S/ S K I L L S

. Computer Skills-Microsoft Office (Word, Excel, Access, Outlook,

PowerPoint)

. Customer Service

. Detailed, results driven and organized

W O R K H I S T O R Y

Sanctuary at Holy Cross

Burtonsville,MD

Human Resources Assistant

Current

. Provides recruiting efforts that include resume distribution,

prescreens, interview scheduling, reference checks, offer

letters, New Hire Packets etc.

. Assists with new hire in-processing, orientation and training

. Explains company benefit eligibility and coverage terms to new

and existing employees

. Maintains HRIS and Oracle PeopleSoft database and employees

files for compliance

. Assists in the process of Monthly and Bi-weekly payroll

. Assists with special HR Projects (salary surveys, position

descriptions, Career Fairs, HR-related research)

. Provides general administrative support where needed

Administrative Assistant II Arlington, VA

(Contract-Secret Clearance)

November 2008- January 2010

. Provided the office with administrative support via ordering

supplies, answering, screening and referring phones and taking

messages, greeting and assisting visitors, escorting officials

to locations, handling faxes, coordinating office activities and

events etc.

. Assisted in administrating training courses and orientations for

State Department and other agencies; prepared notebooks and

other class materials, setup classrooms, composed and compiled

evaluations, etc.

. Arranged meetings including selecting mutually satisfactory

time, schedule/reserve meeting space, notified participants,

attended meetings as required to prepare reports of the

proceedings.

. Ensured that precise and accurate logistics, letters, thank you

notes, confirmations and other various documents and

correspondence are produced within a reasonable and sufficient

time and suited for intended audiences via phone or email

. Input, update and maintain data into the Student Training

Management System for all enrollments

Lead Facilitator, PLATO Inc. Anacostia Annex,

DC

(Contract) January 2008-November 2008

. Responsible for answering phones, greeting and directing

visitors, processed incoming mail and packages and distributed

it where necessary, ordered office supplies, maintained office

calendar, general office management etc.

. Marketing via presentations, phone calls etc. for the center to

any potential users to maximize the center's usage.

. Assisted the students with any difficulties encountered with the

curricula, software or hardware

. Updated and maintained students/participants files through

filing and data entry

Store Manager, Regis Corp.

Hanover, MD

December 2006-April 2008

. HR responsibilities included review of applications, background

verification, recruiting, interviewing, training new hires,

orientation, payroll, making new hire packets, writing and

posting new and open job announcements on various jobsites, etc.

. Forecasted staffing needs and developed a recruiting/marketing

strategy to provide optimal staffing in all areas.

. Developed strategies to improve customer service, store sales,

and increase profitability.

. Ensured customer needs were met, complaints were resolved, and

service was quick and efficient.

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