Customer Service Manager
Resume:
Uhrichsville, OH *****
FRANK J. KENNEDY, JR. 216-***-**** (Office)
740-***-**** (Hm)
__________________________________________________________________
Dear Sir/Madam:
I am submitting my resume for a position within your company. I am
confident that my skills warrant your serious consideration, and would
appreciate the opportunity to demonstrate this through a personal meeting
with you.
I would like to call your attention to the areas of skills in my background
that are
most relevant:
. Experience in handling and providing skilled customer service
. Strong interpersonal and communication skills
. Strong organizational and analytical skills
. Displays quality leadership ability
I am confident my experience will enable me to make a positive contribution
to
the success and work of your company.
An opportunity to meet with you would be a privilege. I can be reached at
the telephone
numbers listed above if you would like a personal interview and look
forward to your reply.
Sincerely,
Frank J. Kennedy, Jr.
Frank J. Kennedy, Jr.
31370 Cadiz-Dennison Rd
Uhrichsville, OH 44683
__________________________
OBJECTIVE: To obtain a position where my education, experience,
interpersonal skills and quality leadership ability can
contribute to the quality and efficiency of your operation.
SKILLS: Effective team leader and player. Experience in
communications and public relations. Competent making
independent decisions. Ability to maintain and communicate
crucial information during high stress situations related to the
law enforcement field. Fully qualified L.E.A.D.S. operator.
Qualified Criminal Access operator. Current O.P.O.T.A.
certification. Commissioned State of Ohio Peace Officer.
Certified in R&R, CPR and First Aid. Ability to operate
personal computer.
WORK EXPERIENCE:
Jan 2010-Present: Integrated Power Services; Monarch Electric Cleveland
Division
Production Coordinator
Duties: REVIEW INCOMING JOBS FOR QUOTE STATUS, BLANKET CONTRACTS, DELIVERY
COMMITMENTS, SPECIAL REQUIREMENTS, REPORTS AND TEST REQUIREMENTS
COLLECT TEARDOWNS, WORK WITH FLOOR SUPERVISERS, CONFIRM WORKSCOPES,
DEVELOPE QUOTATION, ALL MOTORS 1HP - 10,000HP
QUOTING WILL COMPLY WITH ACS REQUIREMENTS, UTILIZING NEW WORK CODES, LABOR
HOUR ESTIMATES FOR EACH OPERATION, AND MATERIAL COSTS
ALL DATA WILL BE INPUT INTO ACS SYSTEM
UPDATE PRODUCTION SCHEDULES CURRENTLY IN USE
EVOLVE INTO ACS JOB SCHEDULING MODULE
MONITOR WORK THRU THE REPAIR PROCESS, HELP INSURE REQUIRED DATA IS RECORDED
AND FINAL REPORTS ARE COMPLETED AND SUBMTTED ON SCHEDULE
May 2007-Jan 2010: Integrated Power Services; Monarch Electric Cleveland
Division
Purchasing Manager
Duties: Production Flow, Inventory Control, Quality
Control, Industrial Scheduling, Purchasing, Shipping,
Receiving, Time Cards, Bearing Specific Knowledge,
Vendor Relations and Negotiations. Plant First Aid
Certification, Training, AED, First Responder.
April 2007-April 2008 Nationwide Insurance Property Subrogation
Representative
Duties: Handle subrogation on claims involving
liability/damages and with limited negotiation.
Review claims files to determine recovery
potential. Responsible for disposition of
subrogation claims in accordance with
prescribed authority and company policy.
Provide basic arbitration support. Provide
customer service via communications with
insured's for prompt return of applicable
deductibles and/or out of pocket expenses.
April 2007-January 2008 Uniontown Police Department Patrolman
Duties: Responsible for protecting the citizens
of the city of Uniontown and areas of Lake
Township with general law enforcement duties as well as
being trained in the following areas: First Aid, human
relations, patrol techniques and
procedures, domestic violence, demented persons,
firearms, alcohol and drug abuse, juvenile offenses,
traffic control and accident investigation.
December 2003-March 2007 Stark County Sheriff's Department
Communications Officer/Reserve Deputy
Duties: Called upon to answer and dispatch calls,
over 200,000 annually, from citizens and from
Stark County E.M.A. Center. Acted as the lifeline
and safety of responding deputies and had direct radio contact with
county services, paramedics and hospitals.
Responsible for warning residents of
weather related as well as other area wide emergencies by
use of the cable TV system. Provided all of these services to
thirteen townships and other cities and
villages and to approximately 185,000 Stark
County citizens. Deputy duties include assisting and being
trained in First Aid, human relations, patrol techniques and
procedures, domestic violence, demented
persons, firearms, alcohol and drug abuse,
juvenile offenses, traffic control and accident investigation.
June 2002-June 2003 State of Ohio Juvenile Corrections
Officer
Duties: Responsible for the safety and security of
juvenile felony offenders sentenced
throughout the State of Ohio. Maintained and operated daily
schedule of inmates to and from court transportation.
Maintain the security of operations within
the facility for all inmate movements to
and from school, dietary, medical, recreation, religious and
visitations. Performed daily pat down and
strip searches of inmates. Inspected all
units and individual cell rooms. Required to respond and assist
staff with inmate fights, riots, suicide
attempts and medical emergencies and to document
all incidents through a written report.
May 1996-August 1999 ABB Winder
Duties: Perform winding on AC/DC motors, taping,
installing coils, making coils, Ac teardown, VPI, B-
Stage production, testing, diagram, sand blasting,
steam cleaning.
EDUCATION: NIMS (National Incident Management System)/ FEMA
Interview and Interrogation Tactics
Victims of Crime
Search and Seizure Tactics
TRAYNOR'S POLICE ACADEMY, North Canton, Ohio (Grad. 2004)
O.P.O.T.A. State of Ohio Peace Officer Certification
Class Sergeant
Commandant Award (Top Cadet)
DEPARTMENT OF YOUTH SERVICES CORRECTIONAL ACADEMY
Orient Correctional Facility, Orient, Ohio (Grad. 2002)
MALONE COLLEGE, Canton, Ohio (Grad. 2002)
Bachelor of Arts Degree Major: Law and Society
Varsity Football: Team Captain, All-Conference 3
years
U.S. MILITARY ACADEMY PREPARATORY SCHOOL (WEST POINT),
Ft. Monmouth, New Jersey (Grad. 1996)
Squad Leader
Platoon Leader
Football: Team Captain
Track
NORTH CANTON HOOVER HIGH SCHOOL, North Canton, Ohio (Grad.
1995)
Varsity Football: Team Captain, All State, All
District, All County, All-League
Varsity Track & Field: Federal League Shot Put
Champion (1994, 1995), District
Champion
PROFESSIONAL MEMBERSHIPS:
Ohio Farm Bureau
(References available upon request)
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