Manager Human Resources
Resume:
SHERRY A. GOMIS, SPHR
Johnston, Iowa 50131
Phone: 515-***-****
Email: **********@***.***
SKILLS ASSESSMENT
• Exceptional interpersonal and communication skills, including influencing, counseling, and
consulting with multiple levels
• Outstanding organizational design experience
• Strategic thinker
• Change leader, trained and experienced in change management and leadership
• Proven track record of successfully managing people, projects, functions and multiple
priorities
• Complex problem solver with excellent analytical skills
• Proven experience in planning, budgeting, and organizing
• Superior negotiation skills
• Significant experience in process improvement, Six Sigma and Lean Manufacturing trained
• PC Literate in Word, Excel, Visio and PowerPoint
• SPHR Certified
EXPERIENCE
Wells Fargo & Company, West Des Moines, Iowa
August 2004 – July 2009
Human Resource Consultant 3
August 2004 – July 2009
Partner with senior business leaders regarding business strategy, operations
management, building organizational effectiveness and performance. Provide
human resource consultation in all aspects of human resources with emphasis
on employee development, organization design, employee relations,
compensation, and staffing. Consult with various levels of management to build
leadership competencies and consult on management practices. Partnered with
the business to create and deliver a career path toolkit for team members and
supervisors. Led or participated on several projects, within HR, cross-
functionally, and across business lines, such as an FLSA Education Task Team,
a Job Title project team, a Performance Management Team, and a Performance
Excellence Team. Successfully assisted over 75 displaced employees find new
jobs within the organization, increasing morale, and significantly reducing
recruiting and training costs.
Citi Cards/Sears Roebuck & Co., West Des Moines, Iowa
February 1994 – August 2004
Human Resource Manager
April 1996 – August 2004
Provided strategic and tactical human resource management of the Des Moines
customer contact call center which employed an average of 1,000 employees.
Partnered with multiple business line leaders to identify, develop and implement
initiatives that improved processes, supported company strategies, and drove
strong business results. Led and participated on cross-functional project teams
responsible for quality and/or process improvements. Accountable for employee
relations, retention, recruiting, compliance, leadership counsel and development,
including succession planning and talent management and retention, and
administration of payroll and benefits for the call center. Managed a staff of up to
12.
Citi Cards/Sears Roebuck & Co., West Des Moines, Iowa (Continued)
Group Asset Manager
September 1995 – April 1996
Managed a collections department collecting Sears credit card accounts
delinquent 90 – 120 days. Developed collection strategies, forecasted losses,
developed and maintained a budget, and provided exceptional employee and
leadership development. Managed 120+ employees, including 7 supervisors.
Account Authorizations Manager
February 1994 – September 1995
Managed the processing of paper applications for the Sears credit card portfolio.
Owned budget accountability, including planning, forecasting, and staffing
strategies. Responsible for employee and leadership development. Managed a
major systems conversion for the department. Managed 125+ employees
including 14 supervisors.
United Federal Savings Bank of Iowa and Resolution Trust
Corporation, conservator for UFSB, Des Moines, Iowa
January 1987 – February 1994
Manager, Special Services
March 1991 – February 1994
Managed the Commercial Real Estate and Non Performing Loan Portfolios,
including sales of portfolios while in conservatorship. Accountable for the
resolution of the non-performing loan portfolio. Managed a staff of 4.
Commercial Loan Manager
November 1989 – March 1991
Responsible for the commercial and commercial real estate loan portfolios,
working with customers on renewals, modifications, work-outs, annual analysis
and payment collection. Managed 3 Analysts.
Supervisor, Special Assets
January 1987 – November 1989
Managed the Bank’s residential litigation and real estate owned departments.
Responsible for the sale of repossessed properties. Managed a portfolio of
problem commercial real estate loans, negotiating modifications, managing
litigation and disposition of real estate owned.
EDUCATION
University of Iowa, Iowa City, Iowa. Bachelors of Business Administration.
Majors: Labor Relations and Marketing
Drake University, Des Moines, Iowa. Intermediate Accounting, and in conjunction with the
Society for Human Resources Management, received certification in Employment Law.
Senior Professional Human Resources (SPHR) certification.
Member of SHRM (Society for Human Resources Management)
Toastmasters Achieved Competent Toastmaster status in Searsayers Toastmasters Club
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