Manager Quality Assurance

Jorge A. Lopez

**** ******** ** ***** - 727-***-****

Dunedin, FL 34698 Home - 727-***-****

***********@*****.***

Operations Manager / Director of Operations

Experienced in leading and managing a high performing manufacturing plant through

continuous improvement by utilizing lean teams to drive process improvements and

operator efficiencies. Proficient in leveraging resources and capital to reduce and control

costs and improve operational performance to meet customer satisfaction.

Industry Verticals: CD Manufacturing, Promotional Products Manufacturing

Focus: Manufacturing Management and Process Improvements,

Warehousing and Fulfillment

• Operations Management

• Production and Quality Improvements

• Budget Planning and Forecasting

• Internal and External Customer Relations

• Lean Manufacturing

• Six Sigma

Professional Experience

Matrix Group Limited Inc. 2008- Present

Operations Manager – Safety Harbor, Florida

Manage and oversee overall warehouse operation as well as production. Responsible for

projects and building operations, maintenance, warehouse and production staffing.

Implemented operational excellence by identifying proper staffing levels and set high

quality standards as well as efficiency standards through lean mfg. Practices.

• Reduction in Customer Returns due to warehouse picking errors by 45% saving

350,000/year

• Plan warehouse expansion

• Cycle count accuracy improvement to 98% accuracy from 80%

Hit Promotional Products 2006 - 2008

Operations Manager - Largo, Florida

Manage and oversee overall plant operations including finance, manufacturing,

manufacturing engineering, materials, and quality assurance/control, human resources

and information systems. Implemented recommendations to improve productivity, quality,

and efficiency of operations through process improvements and process implementations.

• Production Ramp up from 35 employees to 180+ employees

• 35% growth in productivity from 2006

• 12% reduction in customer returns

• Cross training program to maintain a lean manufacturing environment

• Quality assurance and elimination of inefficiencies

Norwood Promotional Products RCC 2002 - 2006

Operations Manager – Reno, Nevada

Operations Manager - San Antonio, Texas

Manage overall plant manufacturing operations while driving continuous improvements

through manufacturing engineering and quality assurance and control. Developed and

implemented process to drive operator improvements and efficiencies.

• Responsible for $45 million in sales manufacturing process of Screen Printing,

Transfer Application and Embroidery

Jorge A. Lopez

• On time delivery improvement from 85% to 99% on time delivery

• Implemented Management Operating System driving continuous improvements

across all manufacturing wok centers

• Consolidated Des Moines Manufacturing Plant into San Antonio Plant, trained and

set up new manufacturing product line into current volume with no negative impact

to customers.

Sonopress LLC – Reno, Nevada 1998 - 2002

Initial start as Project Manager responsible for managing Key Account out of the East

Coast Operations. Transitioned key major accounts like TLC, HP, BIS and Microsoft LIS to

the west coast operations unit. Promoted after 6 months to Plant Manager responsible for

entire West Coast Operations.

• Managed and budgeted West Coast Operations generating $20 million in revenue

• Facilitated customer quotes with Sales and Finance.

• Established process and procedures to optimize operations and manufacturing

process.

Polygram Records 1994 - 1998

International Account Representative – Grover, North Carolina

Managed International and Domestic accounts. Primary liaison for all of South America,

Central America and Mexico, Germany, Def Jam Records and Phillips Special Music

Group. Coordinate into manufacturing customer orders and followed up to assure on time

delivery was met and all legal rights to launch New Releases were coded for international

sales.

• Facilitated Customer PO into AS 400 manufacturing program

• Daily communication and follow up of customer orders

• Released and facilitated customer orders

• Coordinated printed material orders with vendors for customers

• Facilitated Artist New Release Tapes into Polygram Mastering

Education

Gardner Webb University – Boiling Springs, North Carolina

Bachelor of Science – 1993

Business Administration

University of Reno, Nevada

Advanced Management Program - 1998

Training

• Synergetic MOS Training and Advanced Management Training

• Lean Principles Training

• Six Sigma Principles Training

Fluent in Spanish Conversation, Reading and Writing

Contact this candidate